2013 FORD C-MAX Complaints

ATTEMPTING TO SLOW DOWN THE CAR ACCELERATED INSTEAD CAUSING ANOTHER VEHICLE TO BE STRUCK. ENDED UP IN A NEIGHBORS FRONT YARD 2 FEET AWAY FROM BRICK WALL BEFORE IT FINALLY CAME TO A HALT. WAS ABLE TO DRIVE CMAX HOME WITHOUT FURTHER INCIDENT AND INTENDED TO TAKE CAR IN FOR SERVICE ON 1/21/2015. ON 1/20/2015 UNABLE TO UNLOCK WITH REMOTE. THEN UNABLE TO GET CAR STARTED AND HAD TO BE TOWED IN. *TR

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT ALL THE ELECTRICAL COMPONENTS FAILED AND THEN THE VEHICLE STALLED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,400.

HI ON THE 11/19/2014 AROUND 2:30 MY WIFE AND HER MANAGER AT WORK WE WAS GOING TO MEET UP WITH CLIENT . THE OFFENDED VEHICLE BREAK THE STOP SIGN AND HIT MY VEHICLE FROM THE RIGHT SIDE AND MY CAR SPIN AND FACE THE OPPOSITE DIRECTION FOR THE TRAFFIC .COMPLETELY DISABLED MY VEHICLE I CALLED THE POLICE .I WAIT TILL THE POLICE COME AND WE MAKE THE REPORT . I START FEEL PAIN ON MY NECK AND MY HEAD AND MY BACK SO THEY DO AN EX RAY FOR ME AND ALL THIS HAPPEN BECAUSE THE AIRBAG DID NOT OPEN THE SECOND DAY I RECEIVE LATTER RECALL ABOUT THE AIRBAG AND AFTER THAT I FIND MY SELF PREGNANT SO NOW THE BABY MAY BE INFECTED . SO ON MY THINKING THIS CAR IS NOT SAFETY BECAUSE THIS IS THE THIRD TIME THE DO RECALL FOR THIS MODAL

TOOK MY CAR FOR SERVICE, DEFECTIVE TRUNK LID RELEASE MECHANISM AND RECALL 14S04. SERVICE DONE. TRUNK DONE BUT AGAIN NOT WORKING - THIS THE 3RD ATTEMPT THAT HAS FAILED. I WAS TOLD BY SERVICE DEPT THAT RECALL DID NOT REQUIRE ATTENTION. I AM DISSATISFIED WITH RIVERTOWNFORD IN COLUMBUS, GA, AND WISH TO REGISTER THEIR INEPTITUDE IN HANDLING POTENTIALLY SERIOUS SAFETY MATTERS. *TR

MY CMAX WAS WORKING FINE AFTER OWNING IT FOR ABOUT 6 MONTHS. I STARTED IT ONE MORNING AND IT WOULD NOT TURN OVER. VERY FORTUNATE TO BE AT HOME IN MY OWN DRIVEWAY. TALKED WITH DEALER AND FORD CUSTOMER SERVICE. HAD CAR TOWED CAR TO FORD SERVICE CENTER. I WAS LEAVING TOWN, HAD ENDED LEASE FOR HOME WITH NO PLACE TO LIVE THE DAY AFTER THE CAR QUIT WORKING. STAYED WITH FRIENDS WHILE FORD TRIED TO FIX CAR. AFTER A COUPLE DAYS MECHANIC FIRST SAID WATER PUMP PROBLEM, THEN RADIATOR PROBLEM. SAID THEY HAD BEEN TRYING TO REMOVE DEFECTIVE PARTS. THEY HAD CONTACTED THEIR OWN SERVICE PEOPLE AND WERE TOLD TO UNBOLT BRACKETS ABOVE PARTS TO REMOVE THEM. THEY SAID THAT WAS IMPOSSIBLE BECAUSE THE BRACKETS WERE WELDED IN. NO SOLUTION IN SIGHT AND I HAD TO LEAVE TOWN. NO CHOICE BUT TO BUY ANOTHER CAR. BOUGHT A SMALLER 2014 FORD FIESTA, BUT WENT FROM A $9K LOAN BALANCE TO A $15K LOAN BALANCE. RECEIVED TWO CMAX RECALL NOTICES FOR SUBSEQUENT PROBLEMS BECAUSE MY CMAX APPARENTLY STILL HAS MY NAME ON THE REGISTRATION FROM APRIL, 2014. IT'S NOW NOVEMBER 20, 2014. *TR

PURCHASED THIS VEHICLE IN MARCH 2014. FIRST INCIDENCE OF A DEAD BATTERY HAPPENED AROUND JUNE OF SAME YEAR AND WHEN I CALLED THE SERVICE DEPARTMENT FROM WHERE I PURCHASED IT, THEY SAID TO HAVE IT JUMPED AND THEN DRIVE IT TO DEALERSHIP'S SERVICE DEPARTMENT. ROADSIDE ASSISTANCE CAME OUT TO JUMP BATTERY AND THEN I DROVE IT TO DEALERSHIP (ABOUT 40 MILES AWAY). TECHNICIANS DID WHATEVER TESTING ON IT AND CAME BACK TO ME AND SAID THAT SINCE I HAD DRIVEN IT SUCH A DISTANCE, IT "HAD RESET ALL COMPUTER FUNCTIONS AND THEY COULDN'T TELL WHAT WAS WRONG". THEY THEN TOLD ME THAT IF IT SHOULD HAPPEN AGAIN, TO HAVE VEHICLE TOWED TO SERVICE DEPARTMENT SO THAT THEY COULD HOOK UP COMPUTER TO IT TO SEE WHAT IS WRONG. AUGUST OF 2014, WENT TO LEAVE FOR WORK AND CAR WAS DEAD AGAIN. THIS TIME, CALLED ROADSIDE ASSISTANCE TO GET IT TOWED TO DEALERSHIP. WITH THE WAY THIS VEHICLE IS WHEN IT IS "DEAD", I COULD NOT PUT THE CAR INTO NEUTRAL TO GET IT OUT OF MY DRIVEWAY FOR TOW TRUCK, SO HE HAD TO GIVE IT A QUICK JUMP TO GET ENOUGH POWER FOR ME TO GET IT INTO STREET. TOWED IT TO DEALERSHIP, THEY RAN DIAGNOSTICS, AND DECIDED TO REPLACE BATTERY. TODAY, NOVEMBER 9, 2014, WENT TO GO GET INTO CAR AND IT WAS FOUND DEAD AGAIN. WILL BE HAVING IT TOWED TO DEALERSHIP IN MORNING TO SEE WHAT THEY HAVE TO SAY. VERY UNHAPPY ABOUT THIS ISSUE AS I REALLY DO ENJOY THE CAR. *TR

JUST BOUGHT AN OFF LEASE 2013 FORD CMAX FOR MY WIFE AND IN THE PASSENGER VISOR MIRROR I FOUND A NOTE FROM THE PRIOR OWNER STATING THAT THE VEHICLE IS A LEMON BECAUSE IT DIDN'T START 7 TIMES IN THE 2 YEARS HE LEASED IT. WHAT ARE WE IN FOR? I READ THAT NON START IS A PROBLEM WITH THE CMAX. *TR

PURCHASED USED C-MAX 2013 ON OR ABOUT 15 OCTOBER 2014. VISITED FORD DEALER 3 TIMES. THE NEXT MORNING THE CAR WAS FOUND DEAD IN OUR DRIVE WAY. CHARGED THE BATTERY AT 12 AMPS FOR 2-2.5 HOURS AND READ 75% CHARGE. THERE WERE NO INDICATIONS OF BATTERY OR CHARGING SYSTEM MALFUNCTION. CALLED THE FORD DEALER AND TRIED TO DRIVE TO DEALER LOCATED 15-20 MINUTES AWAY. STOPPED AT RED LIGHT AND PROCEEDED THROUGH LIGHT WHEN GREEN. GOT TO THE GREEN LIGHT SIDE AND THE BATTERY LIGHT FLASHED FOR 2-3 SECONDS, BLINKED AND THE CAR QUIT. SPEED UNDER 10 MPH. HWY SPEED 50 MPH LIMIT. WITH THE CAR NOW IN THE OFF POSITION YOU HAVE NO POWER STEERING, NO POWER BRAKES, NO EMERGENCY FLASHERS AND NO BRAKE LIGHTS DUE TO BATTERY FAILURE. ONE DAY LATER THEY FOUND THAT THE CHARGING DC/DC SYSTEM MODULE HAD FAILED WHICH IS WHY THE BATTERY FAILED. THE BATTERY LIGHT CAME ON AT OR ABOUT 12.0 V INSTEAD OF 12.8 VOLTS WHICH WOULD HAVE INDICATED A FAILED CHARGING SYSTEM (LIKE THE OLD ALTERNATOR LIGHT BUT THIS VEHICLE DOES NOT HAVE AN ALTERNATOR). NO BATTERY/CHARGING SYSTEM MONITORING SYSTEM GAUGE PRESENT IN STANDARD INSTRUMENTATION PANEL. I BELIEVE THAT THERE IS AN ERROR IN THE COMPUTER MONITORING SYSTEM TO ALARM AT 12.0 V (DEAD BATTERY VOLTAGE) VERSE 12.8 VOLTS SHOWING A FAILED CHARGING SYSTEM COMPONENT. POSTED ALERT ON C-MAX FORM TO BUY VOLT METER TO PLUG INTO 12 V SOCKET TO MONITOR UNTIL FORD FIXES BOTH THE WARNING LIGHT AND ALSO MAKES THE CHARGING SYSTEM COMPONENTS FAULT TOLERANT (HAVE 3 OR MORE PARALLEL SYSTEM WITH ALARMS). CALLED FORD. WROTE FORD A LETTER ADVISING THEM OF THIS CONDITION. *TR

MY 2013 FORD C-MAX HYBRID BATTERY IS DEAD IN THE GARAGE AGAIN. NO ELECTRICAL SYSTEMS WERE LEFT ON OVERNIGHT. THE CAR DOES NOT HAVE A TRADITIONAL BATTERY TO START THE ENGINE; IT USES THE HYBRID BATTERY TO DO THAT. THIS IS THE 4TH TIME MY CAR IS DEAD. I CALLED AAA TWICE AND CHARGED/JUMPED IT MYSELF WITH A BATTERY CHARGER THE OTHER TIMES. I TOOK IT TO THE DEALER TWICE AND THEY COULD NOT FIND ANY ISSUES, OF COURSE. I PREVIOUSLY REPORTED POOR MPGS FOR THIS VEHICLE, I AM WONDERING IF A FAULTY BATTERY OR RELATED ELECTRICAL COMPONENTS IS THE CAUSE FOR BOTH ISSUES. I HAVE SEEN THIS PROBLEM REPORTED ON SEVERAL OTHER CONSUMER COMPLAINT WEB SITES BY MANY PEOPLE. THIS APPARENTLY IS A CHRONIC ISSUE FOR THIS VEHICLE. MY WARRANTY IS ALMOST UP, IF I AM HAVING ISSUES THROUGHOUT MY WARRANTY PERIOD WITH THIS ISSUE (WITH NO RESOLUTION), WHAT HAPPENS WHEN JUMPING THE BATTERY FAILS TO BRING THE CAR BACK TO LIFE AFTER THE WARRANTY RUNS OUT? I REQUEST AN INVESTIGATION INTO THIS COMMON ISSUE AND PRESS FORD TO FIX THE ISSUE AND EXTEND THE WARRANTY ON THE BATTERY AND CHARGING ELECTRICAL SYSTEM. *TR

WHILE DRIVING ON THE INTERSTATE WE NOTICED A NOISE COMING FROM THE LEFT FRONT TIRE AREA. WHENEVER WE STOPPED, I LOOKED AT THE TIRE AND NOTICED A LARGE BUBBLE ON THE SIDEWALL OF THE TIRE. WE PURCHASED ANOTHER TIRE AND DROVE THE CAR TO A REPAIR SHOP WHERE WE HAD THE TIRE WITH THE SIDEWALL BUBBLE REMOVED AND THE NEW TIRE INSTALLED. WE LOOKED AT THE TIRE TO SEE WHAT HAD CAUSED THE BUBBLE AND NOTICED THAT THERE WAS A LARGE SQUARE TIRE PATCH INSTALLED ON THE INSIDE OF THE TIRE NEAR THE SIDEWALL. THIS VEHICLE WAS PURCHASED AS A NEW VEHICLE AND HAD MICHELIN TIRES ON IT. THIS WAS A PROFESSIONAL PATCH ON THIS TIRE THAT HAD TO HAVE BEEN DONE AT THE TIRE MANUFACTURER OR AT WAYNE ASSEMBLY PLT. WHERE THE VEHICLE WAS BUILT. THIS IS NOT A DEALER OR HOME REPAIR. I AM DISAPPOINTED TO LEARN THAT A TIRE LIKE THIS COULD BE INSTALLED ON A NEW VEHICLE. THIS COULD HAVE CAUSED A BLOW OUT AND SERIOUS INJURY TO SOMEONE. *TR