2013 FORD C-MAX Complaints

The contact owns a 2013 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The consumer stated after contacting NHTSA, the dealer was able to locate the parts and repair the recall.

Several times over the past 3 years, the 12 volt battery has been deeply drained while the car has been off/unused for ~3 days. (The problem has been described on your website: https://static.nhtsa.gov/odi/tsbs/2016/SB-10093862-2532.pdf.) This is a safety issue because there is a reasonable expectation of serviceability of a car, for emergencies or for returning to a safe place. Just as one depends on the reasonable reliability of devices like fire extinguishers, elevators, heart monitors, etc., so does one expect cars to be reasonably reliable. There is no advance warning that the battery will be drained.

The contact owns a 2013 Ford C-Max Energi. The contact stated that while driving 60 MPH, the transmission inadvertently downshifted. The vehicle was taken to the dealer, where it was determined that the rear bearings needed to be replaced. The dealer replaced the rear bearings; however, the failure recurred. The vehicle was then taken to Sheehy Ford Lincoln of Gaithersburg (901 N Frederick Ave, Gaithersburg, MD 20879) where it was diagnosed with transmission failure. The contact related the failure to Technical Service Bulletin: 14B07. The manufacturer was notified of the failure but provided no assistance since the vehicle was out of warranty. The failure mileage was approximately 350,000.

The contact owns a 2013 Ford C-Max. The contact stated while driving approximately 70 MPH in the rain, the windshield wipers became inoperable, and the headlights inadvertently turned off. The contact stated that the horn would beep independently but failed to operate while depressed. Additionally, the heater and A/C unit became inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the local dealer where it was diagnosed and determined that the wiring harness needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle also failed to start. The contact had to jump start the vehicle on several occasions. The manufacturer was not contacted. The failure mileage was approximately 110,000.

My vehicle fails to properly turn off after it has been put into park. As a result, I believe the regular battery is being drained at an alarming rate. If my vehicle sits overnight 8-10 hours, it is very likely that the battery will be dead and the car doors will not open. At first I thought it was just a manufacturer error with the batteries, but once I had purchased three batteries in less than 6 months. At this point, It seems to be an electrical draw issue that I am uncertain how to resolve as these cars are barely 10 years old.

I started the car and could not move the steering wheel without great great effort. “Power steering failure” notice appeared on dashboard.

The contact owns a 2013 Ford C-Max Energi. The contact stated while driving approximately 30 MPH, the steering wheel locked up. The contact stated that it was difficult to turn the steering wheel. The contact received help from her passenger to pull off the road. The contact stopped and turned off and restarted the vehicle and the power steering functionality returned. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent. The contact stated that she had stopped driving the vehicle. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.

I wanted to file a complaint about a recall notice. I received a notice that there was a safety recall on my car, the notice is dated July 2022. It states parts should be available by the fourth quarter of 2022 which is now. I just checked on the NHTSA website and it states there are parts available. I have yet to receive a notice to contact someone to get my car repaired. This recall involves the shifter. October 29th we were out running errands. I got back into my car, turned it on, and put it into drive and nothing happened when I put my foot on the gas. I tried reverse and the other drive positions and nothing. I had to turn my car off and then back on again and it finally went into drive. Since this recall involves the shifter, I am worried that my car might not shift into gear when I need it to. Am I able to just contact a ford dealership to get this repair done, or do I have to wait for the letter? Thank you for your help.

Steering warning light came on after driving away from home. Power Steering failed, no possible way to move steering wheel. Powered vehicle off. Next day, steering worked and took vehicle to Ford Dealer. Upon inspection by Dealer, the steering gear failed and needs to be replaced. Vehicle has less than 50,000 miles driven. In my opinion, this is a manufacturing issue that Ford needs to review and possibly recall. This could have been very serious had the failure occurred while I was driving the vehicle.

What component or system failed or malfunctioned, and is it available for inspection upon request? I have a 2013 Ford C-Max SE that is having terrible white noise and static from the speakers. I see that this is common with the SYNC system and not limited to C-Max models How was your safety or the safety of others put at risk? I have not had a diagnostic run but I have seen so many listservs with the speaker issue. The car will be quiet and then blast static to the point of having to pull over to get the car over to get it to stop. It's so loud sometimes that it is hard to drive. Has the problem been reproduced or confirmed by a dealer or independent service center? I am taking the car in on November 10th for an inspection. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I am taking the car in on November 10th for an inspection. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, this has gradually be increasing in severity over the last few months.