2015 FORD C-MAX ENERGI Complaints

The contact owns a 2015 Ford C-Max Energi. The contact stated that while reversing at an undisclosed speed, the rearview camera was inoperative, and the image was intermittently upside down. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The vehicle was taken back to the dealer where it was diagnosed and determined that a software update was needed. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer to be diagnosed, and the contact was informed that another unknown software update was needed. The vehicle was repaired; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and stated that the parts were only available for the 2022 Mustang vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 49,000.

The contact owns a 2015 Ford C-Max Energi. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the image appeared upside down. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 115,000.

The contact owns a 2015 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact called the local dealer and the manufacturer for an ETA on parts availability and was informed that a date was not available. The contact was informed that another letter would be sent from the manufacturer whenever the part was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2015 Ford C-MAX Energi. The contact stated that while reversing, the rear-view camera displayed a black screen. The contact stated that occasionally the rear-view camera displayed images of previous displays. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not available. The contact was an elderly person who needed the use of the rear-view camera display and needed the vehicle to be repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owned a 2015 Ford C-Max Energi. The contact stated upon parking and turning off the vehicle by a river, the vehicle later rolled away into the river. The vehicle was unoccupied. The contact was able to extract the vehicle out of the river with the assistance of professionals. The vehicle was towed to a tow lot where the vehicle was deemed a total loss. The dealer was notified of the failure but provided no assistance. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) which she associated with the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford C-Max Energi. The contact stated that the manufacturer label indicated that the vehicle was drivable for 22 miles when fully charged; however, the vehicle was only drivable for approximately 14 miles. Additionally, the contact stated that occasionally, the vehicle was only drivable for 8 miles. The dealer was notified of the failure and advised the contact that the failure was related to the tires. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA. The failure mileage was approximately 20,000.

TL* THE CONTACT OWNS A 2015 FORD C-MAX ENERGI. WHILE PARKING THE VEHICLE, THE CONTACT WAS UNABLE TO TURN OFF THE IGNITION. ALSO, THE ABS SERVICE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V436000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO SAWGRASS FORD (LOCATED AT 14501 W SUNRISE BLVD, SUNRISE, FL 33323, (954) 851-9000), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

THIS CAR HAS 57,500 MILES AND IS INSIDE THE POWERTRAIN WARRANTY PERIOD. THE POWER ASSIST STEERING FELT STICKY, NOT SMOOTH LIKE NORMAL, SO I TOOK IT IN TO THE DEALERSHIP. WHEN ALMOST THERE AN ERROR LIGHT CAME ON SAYING THERE WAS A POWER STEERING ISSUE. IT CLEARED AND NOTHING HAPPENED, THEN SOON AFTER A POWER STEERING FAULT MESSAGE CAME ON, BUT THE PERFORMANCE WAS STILL STICKY BUT FUNCTIONAL. I PULLED INTO THE DEALERSHIP LOT AND POWERED DOWN, THEN BACK UP TO DRIVE INTO THE SERVICE BAY. THE POWER STEERING WAS NON-OPERATIONAL AT THAT POINT. THE DEALER SERVICE DEPARTMENT STATES THE STEERING RACK NEEDS TO BE REPLACED TO FIX THIS ISSUE. THEY ALSO STATE IT IS NOT COVERED UNDER THE POWERTRAIN WARRANTY. THIS ISSUE HAS BEEN A RECALL ON OTHER FORD MODELS, BUT NOT THE C-MAX SO FAR. THIS IS A SERIOUS SAFETY ISSUE, AND HAS OCCURRED FAR TOO EARLY IN THE LIFETIME OF THE VEHICLE FOR WEAR AND TEAR. THE FIRST SERVICE INTERVAL FOR THE STEERING IS 60,000 MILES AND THIS CAR IS NOT EVEN THERE YET.

FOR THE 5TH TIME MY VEHICLE HAS DIED DUE TO A VOLTAGE DRAW ON THE 12V BATTERY. THE VEHICLE HAS BEEN TO THE FORD SERVICE CENTER 5 TIMES THE MOST RECENT FOR 3 WEEKS AND IT STILL FAILS DUE TO A POWER ISSUE. THE VEHICLE IS UNRELIABLE DUE TO FREQUENT ELECTRICAL SYSTEM FAILURES. THE ELECTRICAL SYSTEM FAILURES STARTED ON 2/2/2017, AND CONTINUED THROUGH 3/12/2017, 3/22/2017, 4/3/2017 AND 4/26/2017