2018 FORD ECOSPORT Complaints

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while driving on several occasions in one week, there was an abnormal sound coming from the engine compartment. The contact stated that a week later while driving at an undisclosed speed, the low-pressure oil warning light illuminated. The vehicle was towed to the residence. The vehicle was towed to a dealer where it was diagnosed that the drive belt tensioner needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

The contact owns a 2018 Ford Ecosport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the engine was vibrating while driving. The vehicle was later taken to the local dealer who determined that the oil pump drive belt had failed. The vehicle was not repaired. The failure mileage was 60,000. VIN tool confirms parts not available.

I've already addressed what happened to my vehicle and a recall has since been issued in Dec 2023. The problem I have is the recall doesn't address the vehicles that have already failed due to the defective oil pump. Mine failed and totaled my engine leaving me without a vehicle on October 17, 2023. You even state in your description of the safety risk if this were to happen by saying it could damage your engine and possibly seize. It needs to be more prominent and highlite the fact that if this happens, your engine is gone, no more engine and no more car. It's more geared to the cars in the recall that haven't had it fail yet! Ford hopes to fix a part in those oil pumps and make it all better. But what about me!! At least everybody else still has a car to drive. I don't. It's gone and I'm still financing it. Ford has repeatedly told me they have no program for me. Nothing they can do. I still am part of that recall and they are breaking the law by not doing something. I need them to replace my car and pay me for everything I've had to incur due to this failure. They have no sense of urgency at all. It doesn't bother them one little bit that people are devastated when something like this happens because how do we get around. How do we get to work. Why can they get away with doing nothing for me and not held responsible. Recalls need to be split when they have vehicles damaged beyond repair for the exact issue the recalls address. They are more for just stating the safety issue if any instead of addressing what happened to each person and how they need to fix it or make it right for the consumer. I'm sick of this and I need to have them make this right.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that her son stroked the battery, and the vehicle was able to start. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed; however, the contact was not aware of the diagnostic result. The vehicle was not repaired. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was unavailable. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving 30 MPH, the "Low Oil Pressure" warning light illuminated. The contact drove back to the residence and the vehicle was towed to a local dealer. The vehicle was diagnosed, and the dealer determined that the oil pump had failed and damaged the engine. The contact was advised by the dealer that the vehicle did not qualify for an engine replacement due to the high mileage. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated and caused the vehicle to stall. The vehicle failed to restart. The vehicle was towed to the dealer and diagnosed with engine failure. The contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 135,000. VIN tool confirms parts not available.

At the end of December of 2023, the low oil pressure light turned on, on my 2018 Ford Ecosport. I took it into Pepboys to have it checked and had a normal oil change completed. When the light did not turn off after having an oil change done, I took it in again and they informed me that it was beyond an oil change and would need to run diagnostics, so it was better if I took it into my dealership. After running diagnostics with Ford, I was told that I would need to replace my engine and that the cost would be up to 9k. At the time, I was unable to drive my only vehicle as I did not have the funds to repair it. A week after that, I was called from Ford letting me know that the issue my car had was actually a recall and I could bring it in, and the repairs would be completed within a month. Days prior to me learning about the recall I felt unsafe driving and being in the car. The car would rattle and shake, and the engine would produce a loud sound when driving. On January 2nd I took in the car and expected for it to be completed within a month as told. The day after, I reached out to hear updates, I was told that it could now take a year to repair my car. After multiple calls and emails with Ford, they have failed to provide me with any update aside from "you have to wait." I do not have the funds to purchase a car while I wait for my car, and my job relies on me driving from place to place. I have been denied a rental, or any update on the status of my car. I have had multiple cases opened up because I have been forced to call multiple different numbers. When I arrived at the head, they let me know that no case has been opened or documented as it has all been through calls. I have resorted to emails for documentation, and I have yet to hear back from them even after stating I prefer emails. I am tired of waiting and need information about the status of my car or at least a way to navigate.