2018 FORD ECOSPORT Complaints

Complete engine failure due to recall on oil pump belt tensioner (the known recall issue, issued Jan 2024) and Ford refuses to fix my vehicle because the "parts aren't ready yet" and won't be until the 3rd quarter of 2024. They have not provided a solution, offered compensation, etc. I am at a total loss considering I still have a loan out on the car and have only had it for three years. I have taken great care of my vehicle and have kept up with the necessary maintenance, oil changes, etc. I am under the mileage warranty but I believe the 5 year warranty is out. Regardless, there is a known recall for this exact issue and the diagnostic test came back that this is what caused the engine failure, yet Ford offers no solution, no timeline, no compensation, nothing. They didn't even offer to cover my tow or a rental. Simply put, I want them to take the vehicle back and pay my loan off.

The contact owns a 2018 Ford EcoSport. The contact stated while depressing the brake pedal, the pedal was firm. The contact stated that while driving at 65 MPH, the oil pressure warning light illuminated. The contact pulled off the highway, and the vehicle lost motive power and stalled. The vehicle was taken to an independent mechanic, and the contact was informed that the failure was related to the engine and referred her to the Ford dealer. The vehicle was towed to the local dealer, who tested the vehicle and was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was approximately 71,000.

I bought this car 6 months ago and on December 13 While my daughter driving the car suddenli Low oil engine pressure popped on and strange noise came from the car. She stopped the car and towed the car to the dealership. They informed us to pay $1025 to open the engine for the diagnose and we had to agreed they told us once they pulled down the engine oil pan they found plastic and metal pieces. they first thought this was the timing belt tensioner that had come apart. later learned that it was the oil pump tensioner that gave out causing belt to come apart. The small pieces of belt clogged the oil pick up and starved the engine of oil. They told me my extended warranty doesn't cover the charges that I owe which is $1025 plus tax and replacement cost $7500 . I bought this car for my daughter with loan amount of $13,000 and this mechanical issue happened and cost us around $10,000 which is we cannot afford this . Thank you.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while his wife was driving approximately 65 MPH, there was an abnormal knocking sound coming from the engine compartment and then the "Low Oil Pressure" warning light illuminated, and the vehicle started losing motive power. The driver exited the highway and was able to stop the vehicle in a parking lot. The contact stated that the vehicle was towed to a local dealer. The contact stated that the dealer diagnosed the vehicle and determined that Part Number: SSM49918 which was related to the oil pump had failed and caused the engine to seize. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at 70 MPH, the low oil pressure message was displayed. The oil and engine warning lights were illuminated. The vehicle failed to accelerate and coasted to the side of the road. The vehicle was towed to the local dealer, where it was diagnosed that the drive belt had fractured, causing the engine to seize. The vehicle was not repaired. The manufacturer was contacted and offered to help with the repairs. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was 62,000.

The first and last time I drove my vehicle with this issue was [XXX]. I was driving over the pass in WA state and all sides of me were semi's and other vehicles going over the pass. I had a warning message stating I had low oil pressure and to pull over asap. I came to a stop when I could and stopped the car and while I was waiting for the tow truck, I looked up possible issues on my phone and everything I found was very disturbing and accurate. I tried to get an appt. the same day this happened but none of the dealerships close to my hoe had any openings. In order to have AAA pay for the tow, I had to have it towed to a dealership or a certified mechanic on the AAA list. I was over 100 miles from home but I was able to get it towed to a certified mechanic that day. That day was the last time I drove my car. I've tried to get an appt. at a local Ford dealers but nobody returns my calls. They will have to have my car towed to their dealership because it does not run also. The mechanic that did the diagnostic the next day determined the engine had been affected by what he felt was the failure of the oil pump. I submitted a complaint when it happened and was notified of the recall that has since been issued. In my opinion, that recall is more geared to the cars that have not had engine failure yet. It really doesn't address the cars that the engine has already failed due to the oil pump failure. Because this problem is not specifically being addressed on the recall, they will use that as an excuse to not help me at all. Getting the parts they suggest in the recall won't help me with a dead motor. There has to be other alternatives listed in order for me to get help from Ford. They are in total denial as are the dealerships. I don't want to wait until Quarter 2 for the parts when that won't help me at all. I'm getting tired of the runaround and there should be better accountability by ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Started sounding like a rattle, or vibration, then started getting louder, over next few weeks got louder until it got to the point of sounding like a race car, or one of those kids with the modified exhaust. Today looked under the car and saw a pipe hanging, googled and found hundreds of people with the 2018 with the same issue. Ford dealership I bought it from wanted over $150 to “ diagnose “ the issue. When you can clearly see the pipe hanging. And obviously from all the other claims of 2018 flex pipe separating issues. Tried to trade in the car as is and was told by the same dealership that it would cost over $1000 in parts alone. I was so upset knowing I would owe more on the car then the trade in willing to give me I went home and searched the part. On the high end of pricing it was $120. So I decided I needed to write this because clearly Ford knows there is a problem and they are taking advantage of it.

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound and then lost motive power. The Low Engine Oil Pressure message was displayed. The vehicle was towed to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The failure mileage was 58,855. The VIN was unavailable.

The contact owns a 2018 Ford EcoSport. The contact stated while driving 55 MPH, the vehicle unintendedly decelerated to 20 MPH. The contact was uncertain there were any warning lights illuminated. Despite the failure, the contact managed to pull off to the shoulder of the highway and slowly drove the vehicle to the residence. The next day, the vehicle was towed to the dealer and the failure was linked to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooler) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

Oil pump belt tensioner arm is fractured on my 2018 Ford EcoSport and my engine failed as of January 8th 2024. The oil pressure warning light is on as well as the check engine light. I have had this issue inspected and there is a recall for this problem, but parts are not expected to be ready until the 2nd quarter of the year! I am currently unable to drive my vehicle, and anywhere i need to take it has to be towed. Ive spoken with several Ford dealerships as well as Ford customer service, and all of them said they would not offer me a loaner vehicle in the meantime! I have asked for them to temporarily fix the issue by for now putting in the original part just to get me by, but I was told it could cost upwards of $3000 and I likely would not be refunded, because technically the recall is just an advanced notice! I am now going to be paying on a vehicle that i cannot drive or get fixed until April-June and I've been declined getting a loaner vehicle because it is simply not part of the recall. My only current option is to continue paying on this car, but to not drive it until it gets fixed 2-5 months from now.