2018 FORD ECOSPORT Complaints

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while driving at 30 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the oil pump drive belt material had degraded and lost teeth. The engine was replaced; however, the compressor for the A/C failed to function as intended once the new engine was installed. The dealer informed the contact that the failure of the compressor was not related to the recall. The contact disagreed with the assessment. The vehicle remained at the dealer unrepaired due to the compressor failure. The manufacturer was not notified of the failure. The failure mileage was approximately 53,600.

The contact owned a 2018 Ford EcoSport. The contact stated that while her son was driving at 35 mph, he attempted to avoid a dog in the road, swerved into the oncoming lane of a two-lane road, and then crashed into a fence. During the failure, the contact lost control of the vehicle. The air bags did not deploy. A police report was filed. No injuries were sustained, and medical attention was not required. The vehicle was towed to an impound lot and deemed totaled. The contact received a notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING), the VIN was included, and the contact associated the failure with the recall consequence. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that two dealers were contacted, and the contact was informed that the manufacturer would not approve the repair if the vehicle was not actively experiencing the failure associated with the recall. The contact was also informed by a dealer that if the repair was performed, the vehicle might still experience the failure because the dealer had seen other vehicle with the failure after the repair was performed. However, the contact was informed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the repair would not be repaired without a failure being experienced. The contact had not experienced a failure.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power and was unable to accelerate above 40 MPH. The “Low Oil Pressure” warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the engine oil pump. The vehicle was not repaired. After investigating the failure, the contact attributed it to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but the vehicle was not yet repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was 70,000.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, after contacting several local dealers, the contact was advised that the vehicle would not be inspected unless a failure had occurred that was related to the recall, and then the recall repair would be provided. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Vehicle Information: •Year / Make / Model: 2018 Ford EcoSport Titanium 2.0L •VIN: [XXX] ] •Mileage: ~70,000 miles Problem Description: I am experiencing multiple engine and emissions-related issues on my 2018 Ford EcoSport at only ~70,000 miles. These include: •Check engine light illuminated continuously •P0016 – Crankshaft/Camshaft Correlation (Bank 1 Sensor A) •P0017 – Crankshaft/Camshaft Correlation (Bank 1 Sensor B) •P0420 – Catalyst System Efficiency Below Threshold •All emissions-related lights, including camshaft indicator, are on •Vehicle is sluggish and struggles to accelerate These issues first appeared around 30,000 miles and recurred more severely at ~70,000 miles. The vehicle has been maintained according to manufacturer recommendations, with regular oil changes using the correct oil type. This appears to be a premature failure of timing chain/cam phasers and possibly catalytic converter components. I have checked for recalls and found none applicable to my 2.0L engine, and there are no known Technical Service Bulletins specifically covering this problem. I am concerned about safety and reliability, and I am submitting this complaint so that NHTSA can track these issues and determine if further investigation or action is necessary. Additional Comments: •I am aware of other Ford owners experiencing similar timing chain and cam phaser issues at low mileage (60k–80k miles). •I request that this information be considered for investigation into potential safety defects or extended coverage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the dealer six times; however, the contact was informed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure related to the recall.

The contact owns a 2018 Ford EcoSport. The contact stated the vehicle was idling roughly. While checking around the engine, the temperature coming off the engine was significantly hotter than the other temperatures around the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle and determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The dealer informed the contact that the failure was a known failure; however, there was no recall related to the failure. The vehicle was no longer operable. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case regarding the failure. The failure mileage was approximately 100,000.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part required for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check oil light was illuminated. The vehicle was taken to the dealer, who diagnosed that the light was illuminated due to a frayed wire. The wire was replaced. The dealer ended up denying the repair. The dealer asked if the check engine warning light was illuminated, if the vehicle sputtered, or if there was smoke coming from the vehicle. The vehicle was not repaired. The contact stated that the remedy stated that the vehicle would be repaired immediately, without mentioning any requirements prior to the repair. The contact called another dealer, Hempstead Ford (301 N Franklin St, Hempstead, NY 11550), who confirmed the information. The manufacturer was made aware of the issue and confirmed the dealer information. The manufacturer advised the contact not to drive the vehicle for over an hour. The failure mileage was approximately 49,143.

The car suddenly lost oil pressure and the engine light came on. I immediately pulled to the side of the road and my vehicle was trailered to a Ford service center. They termined that the engine needed to be replaced. Now I receive a recall for this same issue but we already paid fir a new engine replacement.