2018 FORD ECOSPORT Complaints

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at 35 MPH, the vehicle jerked abnormally. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The dealer was contacted and informed the contact that the vehicle would not be serviced under the recall if the engine had not failed or seized. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was not available.

As I was driving in the highway the car began to loose power... it began to slip, it speeds up then goes down etc, once I slowed down but before coming to a complete stop the car shut down while I was exiting the highway. We could have been hit from behind if it wasn't that i had already been slowing down because the car didn't feel right. It has happened more than once, the slippage of power is constant. According to the codes and the diagnostic it was the turbo that needed replacement along with other things I have a video summary of the issues. However, this began right after my warranty expired and the engine had already been replaced due to another issue not even a year before. This car seems to be nothing but problems. You get the check engine light that comes and goes amd the "see manual" light which doesn't tell you anything other than it could be anything. This car is not even 10 years old... it's not high mileage. They seem to know that the turbocharge is an issue but nothing is done about it.

Diagnostic tool says "Loss of Communication with steering wheel column" "loss of connection with ABS module" and "loss of connection with power steering module"

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Ecosport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the turbo charger. The contact was informed that the turbo charger need to be replaced. The vehicle was not repaired. The contact stated that a failure with the turbo charger had occurred less than a year prior and was replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.

After reviewing the latest service and inspection report was informed that the lug nuts are swollen and need to be replaced at a cost of $195.00 USD. After inspecting the vehicle lug nuts myself the marks on the outside of the nut show the pattern from the use of a twelve point socket when a six point socket should have been used. I replaced 14 of the 16 lug nuts on this vehicle but was unable to get 2 of them off; one on the left rear and the other on the right rear wheel. This style of lug nut; ie. 2-piece is a safety hazard as the two remaining wheels cannot be easily changed by the owner in the event of a flat or other issue. The information from the dealership was not totally correct as I was told they other portion was alumninum when my testing shows it to be steel. They said that they swell due to corrorsion of which there was none. How do I trust they are giving their customers the correct information when I hear this. Subjectively, I believe the original damage was caused by the service staff using a twelve point socket instead of the correct 19mm six point socket. You can see the marks left on the lug nuts in the include image.

The contact owns a 2018 Ford EcoSport. The contact stated while driving 80 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway and turned off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated but had since turned off. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The contact was advised to bring the vehicle back if the check engine warning light became illuminated again. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 17,000.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ON YOUR VEHICLE, IT MAY BE POSSIBLE FOR THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM TO FRACTURE, SEPARATE FROM THE TENSIONER BACKING PLATE, ANDOR THE OIL PUMP DRIVE BELT MATERIAL MAY DEGRADE AND LOSE TEETH, RESULTING IN A LOSS OF ENGINE OIL PRESSURE.