2017 FORD EDGE Complaints

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT THE CHECK ENGINE AND COOLANT OVER TEMPERATURE WARNING INDICATORS ILLUMINATED WHEN THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN TO LEN STOLER FORD (410-356-7000, LOCATED AT 11275 REISTERSTOWN RD, OWINGS MILLS, MD 21117) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE TECHNICIAN ALSO STATED THAT THE FAILURE WAS A KNOWN ISSUE. THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD BE KEPT AT THE SHOP FOR TWO TO THREE WEEKS DUE TO A BACK UP OF WORK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS NOT PROVIDED A LOANER VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING DISENGAGED AND THE STEERING WHEEL BECAME VERY LOOSE WITHOUT WARNING. THE CONTACT WAS ABLE TO FEEL THE DIFFERENCE WHEN THE STEERING RE-ENGAGED. THE CONTACT WAS CONCERNED ABOUT OVER STEERING. THE VEHICLE WAS TAKEN TO SAN LEANDRO FORD STORE (LOCATED AT 1111 MARINA BLVD, SAN LEANDRO, CA 94577, (510) 352-2000) TO BE DIAGNOSED, BUT THE CONTACT WAS INFORMED THAT THE MANUFACTURER DID NOT ALLOW THE SERVICE TECHNICIANS TO ADJUST THE STEERING WHEEL. THE CONTACT WAS INFORMED THAT THERE WAS SOME CALIBRATION MADE TO THE STEERING WHEEL. THE CONTACT WAS CONCERNED THAT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,999. THE VIN WAS NOT AVAILABLE.

OUR 2017 FORD EDGE EXPERIENCED CATASTROPHIC TRANSMISSION FAILURE WHILE DRIVING - WITH ABSOLUTELY NO ADVANCE WARNING. THE TORQUE CONVERTER FELL APART AND THE VEHICLE WENT FROM DRIVING AT SPEED TO LOSING ALL MOMENTUM. IF WE HAD BEEN IN HEAVY TRAFFIC, SOMEONE COULD HAVE BEEN KILLED. FORD HAS IDENTIFIED THIS ISSUE WITH 2017 FORD EDGE VEHICLES. THERE WAS A RECALL IN 2017 FOR THIS PROBLEM FOR VEHICLES BUILT DURING THE TIME PERIOD THAT OURS WAS BUILT, BUT ACCORDING TO FORD, OURS WAS NOT INVOLVED IN THAT RECALL (NHSTA ID #18V390000). IN 2018, FORD ADDED A RECALL ON 25 ADDITIONAL VEHICLES BECAUSE THEY FOUND THAT MORE DEFECTIVE TRANSMISSIONS HAD BEEN INSTALLED THAN INITIALLY THOUGHT (NHSTA ID#17V427000). OURS WAS ALSO NOT ONE OF THOSE IDENTIFIED. OUR VEHICLE HAD 67,032 MILES WHEN THE TORQUE CONVERTER FAILED IN EXACTLY THE FASHION DESCRIBED IN THE RECALL. FORD REFUSED TO COVER THE REPAIR AS THE VEHICLE WAS PAST THE WARRANTY MILEAGE AND FORD WANTED CLOSE TO $5,000 TO REPAIR THE TRANSMISSION ON THIS TWO YEAR OLD VEHICLE. I AM CERTAIN THAT THIS ISSUE IS THE EXACT ISSUE THAT AFFECTED VEHICLES MANUFACTURED DURING THE SAME TIME FRAME WITH EXACTLY THE SAME TRANSMISSION. THE SERVICE MANAGER AT THE DEALERSHIP I WAS TOWED TO AGREED THAT I HAD THE EXACT SAME ISSUE AS WAS IDENTIFIED, BUT TOLD ME THERE WAS NOTHING THEY COULD DO TO ESCALATE THE CONCERNS I HAD. I AM CONVINCED THAT FORD IS DOWNPLAYING THE NUMBER OF VEHICLES AFFECTED AND AM CERTAIN THAT THIS WILL IMPACT MORE 2017 FORD EDGE VEHICLES. I HAVE REPEATEDLY REACHED OUT TO FORD AND THEY REFUSED TO EVEN OPEN A CASE IN TO MY CONCERNS. MY VEHICLE WAS TOWED TO TED BRITT FORD IN CHANTILLY VA (703-673-2300). THEY WERE OF ABSOLUTELY NO HELP IN ADDRESSING ANY OF MY CONCERNS, BUT SHOULD BE CONTACTED TO CONFIRM THAT THE ISSUE WAS JUST AS DESCRIBED IN THE RECALL. THIS IS AN ISSUE THAT CAN HAVE LIFE THREATENING CONSEQUENCES.

NOTHING HAS 'HAPPENED' YET, BUT ACCORDING TO REPORTS, THE TAKATA AIRBAGS ARE FAULTY.I WOULD LIKE THEM REPAIRED/REPLACED!

CHECK ENGINE LIGHT CAME ON. MULTIPLE MISFIRES WHILE STATIONARY AND WHILE DRIVING. CODES READ P0302-MISFIRE ON CYLINDER 2 AND P0316- OASIS FOUND TSB. REPLACED ALL SPARK PLUGS AND CYLINDER 2. CHECK ENGINE LIGHT WENT OFF AND TURNED BACK ON THE NEXT DAY AND READ THE SAME CODES. FORD SAYS THIS WAS FROM A DESIGN FLAW BUT HASN'T BEEN RECALLED, BUT THE NEW MOTORS HAVE BEEN REDESIGNED. I WOULD HAVE TO PURCHASE A NEW LONG BLOCK AND SERVICE FOR $7000 WHEN THIS SHOULD HAVE BEEN RECALLED DUE TO HOW MANY IT HAS AFFECTED.

VERY LOUD NOISE WHEN DRIVING. IN THE DEALER GARAGE FOR A MONTH. TRANSMISSION ISSUES I THINK IT WHAT THEY ARE SAYING.

WARNING LIGHT CAME ON. READ,'TORQUE CONVERTER CLUTCH CIRCUIT PERFORMANCE OR STUCK OFF.'

HI I AM THE OWNER OF A 2017 FORD EDGE FWD LAST WEEK ON THE 1MAY 2019 WHILE DRIVING ON HIGHWAY 400 IN WOODBRIDGE ONTARIO EXITING THE RAMP TO LANGSTAFF RD I APPLIED THE BRAKES BUT THE BRAKES FAILED TO STOP I APPLIED THE EMERGENCY BRAKES AND DROVE ABOUT A MILE TO MY HOME ADDRESS WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY I NOTICED SOME OIL UNDER NEATH THE CAR ENGINE THE NEXT DAY I TOWED THE VEHICLE TO THE FORD DEALER IN WOODBRIDGE AND AFTER IS WAS EXAMINED BY THEM I WAS ADVISED THAT BOTH FRONT BRAKE FLEX HOUSE WERE BROKEN LEAKING OIL. I WAS TOLD THAT THE PARTS WERE BACK ORDER AND THE DEALER HAD THE CAR AND THE REPAIRS UNDER THE WARRANTY WHILE THE VEHICLE WAS AT DEALER I WAS TOLD THAT I NEEDED BACK BRAKES ALSO. I DECLINED THE SERVICE TODAY THE 10 MAY 2019 I HAD THE REAR BRAKES REPLACED BY MY OWN MECHANIC AND WHILE HE WAS A XEMINING THE BRAKE LINES HE NOTICED THE REAR LEFT SIDE HAD AN AIR BUILD AN AIR BIBLE IN THE LINE, WHICH HE STATED THAT THE BRAKES WILL FAIL SOON BECAUSE THE BRAKE LINE IS RUBBER I CALLED THE DEALER AND TOLD THEM ABOUT THE PROBLEM AND I WAS ADVISED THAT THIS IS NOT A WARRANTY DEFECT I NEED TO WAIT TILL THE BRAKE LINES BURST COMPLETELY FOR THEM TO REPLACE IT I TOLD THEM THIS IS A SAFETY ISSUED AND WAS TOLD TO BRING IT IN NEXT THURSDAY THE THE 16 MAY 2019 FOR THEM TO LOOK AT IT I AM PUZZLED BY THIS SYSTEM THAT THE WARRANTY OR THE DEALER PLAY WITH PEOPLE LIFE'S WITH SAFETY MY INVOICE FROM THE FRONT BRAKES REPAIR IS [XXX] REPAIRED AT PINE TREE FORD LINCOLN IN WOODBRIDGE ONT 4167984777 THANK YOU IN ADVANCE (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE LEXINGTON PARK FORD LINCOLN DEALER (301-863-8111, 21575 GREAT MILLS RD, LEXINGTON PARK, MD 20653) WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE LEONARDTOWN FORD DEALER (301-475-3111, 26322 POINT LOOKOUT RD, LEONARDTOWN, MD 20650) WHERE THE TECHNICIAN PERFORMED A DIAGNOSTIC TEST AND REPLACED THE BATTERY BUT THE FAILURE RECURRED. THE BATTERY WAS CHANGED TWO TIMES WITHIN THE YEAR. THE FAILURE WAS NOT REMEDIED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA. THE FAILURE MILEAGE WAS 3,114. *BF CONSUMER STATED FAILURE STILL NOT REMEDIED.*JB

AT LESS THAN 40,000 MILES THE CAR STARTED MAKING A VERY LOAD RATTLING NOISE WHEN IDLING. THE NEXT DAY I TOOK IT TO THE FORD DEALERSHIP. 5 DAYS LATER THEY SAID IT WAS A CRACKED FLYWHEEL CAUSED BY AN ISSUE WITH THE TORQUE CONVERTER.