2017 FORD EDGE Complaints

POWER LIFTGATE CAME DOWN WHILE STATIONARY UNLOADING GROCERIES STRIKING MY GIRLFRIEND IN THE HEAD.

MILEAGE DOES NOT MEET THE FUEL ECONOMY AND ENVIRONMENT RANGE STATED ON THE WINDOW STICKER AND VEHICLE DESCRIPTION WHEN THE CAR WAS PURCHASED. MY CAR IS A 2017 FORD EDGE SEL AWD WITH THE TWIN-SCRL 2.0L ECOBOOST ENGINE AND AUTOMATIC TRANSMISSION. THE WINDOW STICKER STATES MPG TO BE 20 IN THE CITY AND 27 ON THE HIGHWAY AND 23 COMBINED CITY/HWY. CURRENTLY THE MPG SHOWN IN THE DASHBOARD IS 15 TO 16 COMBINED CITY/HWY WHICH SEEMS TO BE CONSISTENT FROM THE DAY I PURCHASED THE VEHICLE. I HAVE MENTIONED THIS TO A FORD CAR DEALER REPRESENTATIVE AND THE RESPONSE IS THAT I HAVE AN AWD RATHER THAN FRONT WHEEL DRIVE. I ALSO HAVE A 2015 FORD EDGE WITH THE SAME ENGINE AND THE MPG FALLS WITHIN AND OFTEN EXCEEDS THE MPG STATED ON THE WINDOW STICKER. WHETHER OR NOT THE AWD GETS LESS MPG THAT A FWD GETS IS NOT MY COMPLAINT. MY COMPLAINT IS THAT THE ACTUAL MPG FOR MY AWD FORD EDGE SHOULD BE WITHIN THE RANGE OF WHAT THE WINDOW STICKER REPRESENTS, I.E. 20 CITY, 27 HIGHWAY, AND 23 OVERALL. I HAVE ACCUMULATED APPROXIMATELY 13,000 MILES ON THE VEHICLE SO FAR WITH NO IMPROVEMENT IN MPG. I'M RETIRED AND DRIVE CONSERVATIVELY COASTING TO A STOP AS OFTEN AS I CAN AND ACCELERATING IN A VERY MODEST MANNER. I ALSO THE DRIVE THE 2015 FORD EDGE IN A SIMILAR MANNER BUT GET MPG THAT MEETS OR EXCEEDS THE STICKER STATED MPG. OTHERWISE THE 2017 FORD EDGE RUNS SMOOTHLY FROM WHAT I CAN TELL. CAN I GET SOME CONSIDERATION FOR THIS MISREPRESENTATION OF MPG FROM FORD?

CENTER LED LIGHT PANEL ON EXTERIOR LIFT GATE DEVELOPED CONDENSATION INSIDE WHICH HAS ACCUMULATED TO VISIBLE POOLS ON EACH SIDE OF THE LIGHT STRIP. WORRIED COULD CAUSE IT TO SHORT OUT WHICH COULD PUT VEHICLE AT RISK OR BEING STRUCK OR REAR ENDED WHEN BRAKING OR WHEN STOPPED DUE TO LACK OF VISIBILITY.

TODAY, I NOTICED WAVY CRACKS THROUGHOUT MY REAR SUNROOF (AS I WALKED OUT TO MY STATIONARY PARKED CAR). THEY ARE ALL OVER THE PLACE. I HAVE NEVER HAD ANY TRAUMA TO THE ROOF. I GOOGLED THESE CRACKS AND THERE ARE MANY COMPLAINTS FROM FORD OWNERS ABOUT THE SAME ISSUES. SOME OWNERS HAVE REPLACED THEIR SUNROOFS 3 AND 4 TIMES OVER. IT IS OBVIOUS THE GLASS IS DEFECTIVE. THERE ARE MULTIPLE MENTIONS OF A CLASS ACTION LAWSUIT. THE CRACKS ARE A SAFETY CONCERN CONSIDERING THEY MAY CRACK FURTHER AND FALL INTO THE BACK SEAT ON PASSENGERS. I AM TAKING IT IN TO THE FORD DEALERSHIP WHERE I PURCHASED IT TOMORROW.

WHILE DRIVING VEHICLE BOTH MYSELF AND MY WIFE BECAME VERY LIGHT HEADED AND THAT WAS FOLLOWED BY AN EXTREME HEADACHE AND NAUSEA. HAD VEHICLE TOWED TO LOCAL DEALERSHIP THEY PROCEEDED TO DO A TSB THAT NEEDED TO BE DONE AND UPDATED THE COMPUTER. WE TOOK VEHICLE BACK DROVE IT AND HAD SAME PROBLEM. RETURNED IT TO DEALER AND EXPLAINED THAT THERE WAS NO DIFFERENCE AND TO PLEASE TAKE ANOTHER LOOK STATING THAT THIS HAPPENED AFTER ABOUT 30 MIN OF DRIVING. THEY COULD NOT REPLICATE CONCERN SPOKE WITH FORD CUSTOMER CARE THEY OPENED A CASE ON THIS AND HELPED GET THE VEHICLE LOOKED AT ORIGINAL DEALER VEHICLE WAS PURCHASED AT. SAID DEALER IS 1HR 40MIN AWAY FROM WHERE WE LIVE SO ONCE AGAIN HAD IT TOWED AT OUR EXPENSE THEY CHECKED ALL THAT WAS DONE PRIOR AND DID THERE OWN TESTING AND ALSO COULD NOT REPLICATE PROBLEM AT THIS POINT BECAUSE BEING AFRAID THAT ONE OF US MIGHT PASS OUT WHILE DRIVING THIS BECOMES A BIG LIABILITY THERE IS A PROBLEM WITH THIS VEHICLE AND IF THE TESTERS ARE NOT SENSITIVE ENOUGH THEY NEED TO LOOK INTO BETTER WAYS TO TEST THERE VEHICLE THERE IS ONLY 22600 MILES AT THIS TIME ON OUR FORD EDGE 2017 NOT SURE IF EXHAUST OR SOME OTHER GAS OR CHEMICAL IS GETTING INTO THE CABIN BUT WHAT EVER IT IS IT MAKES YOU VERY LIGHT HEADED AND THE FORD COMPANY WILL NOT ADDRESS THIS PROBLEM THE EDGE IS VERY SIMILAR TO THE EXPLORER IN MANY WAYS AND SHOULD BE LOOKED AT THE SAME WAY THE EXPLORER WAS CHECKED OUT WHEN THEY FOUND THE PROBLEMS WITH EXHAUST GETTING INTO THE CABIN AREA BOTH POLICE AND REGULAR ISSUE VEHICLES

CRACK IN VISTA PANARAMIC FOR NO KNOWN REASON. WENT OUT TO MY CAR THIS MORNING TO FIND A LARGE CRACK IN THE ROOF.

I HAVE RETURNED THE VEHICLE TWICE FOR THE SAME PROBLEM. I WILL BE STOPPED AT A RED LIGHT AND THE SCREEN SHOWS FOR ME TO "PUT THE VEHICLE IN PARK AND RESTART THE ENGINE". THE FIRST AND SECOND RETURN WAS AT STIVERS FORD MONTGOMERY AL. THE FIRST RETURN TIME WAS ABOUT AN HOUR AND THEY STATED THAT THEY RESET THE COMPUTER. THE SECOND RETURN WAS APPROXIMATELY 2 WEEKS. THEY ISSUED ME A LOANER AT NO CHARGE, AND SAID THE PROBLEM WAS FIXED. THEY SUGGESTED THAT I COULD MANUALLY TURN OFF THE FEATURE THAT POWERS DOWN THE VEHICLE. I WILL BE RETURNING TO THE DEALERSHIP FOR THE 3RD TIME ON 1/18/19 FOR SAME PROBLEM. I AM CONCERNED THAT EITHER THIS IS A RECALL ISSUE OR DEALERSHIP IS UNAWARE OF HOW TO REPAIR.

THIS TIME THE CHECK ENGINE AND WRENCH LIGHT WENT OFF WHILE DRIVING. IT HAS BEEN IN THE SHOP FOR 3 WEEKS. SOLENOID, COMPUTER, TORQUE CONVERTER. STILL NOT BACK. HAS A RATTLING SOUND IN THE DASH

LIVING IN COLORADO IT GET VERY COLD AT TIMES. A GAP AT THE FRONT EDGE OF THE REAR WHEEL WELL OPENING ALLOWS MELTED SNOW OR ICE TO GET INTO THE AREA AND UNDER THE REAR DOORS. THE LIQUID RE-FREEZES AND SEALS THE DOOR SHUT. IT CAN NOT BE OPENED. PUTTING HEAT LAMPS NEAR THE TWO AREAS (BOTH SIDES) TOOK OVER AN HOUR TO THAW THE ICE AND ALLOW THE DOOR(S) TO OPEN. #2 BRAKES SQUEAK WHEN BACKING UP - REPORTED TO DEALER SEVERAL TIME AND BRAKES WERE CHECKED - WORST AGAIN IN COOL WEATHER. I MAY NOT SEEM LIKE A BIG DEAL TO HAVE THE REAR DOORS FREEZE SHUT BUT IT IS POTENTIALLY VERY SERIOUS IF THE VEHICLE HAD TO BE EXITED IN A HURRY IN AN EMERGENCY.

HEADLIGHTS ARE INADEQUATE. THEY ARE TOO DARK FOR NIGHT DRIVING. THEY DO NOT ADEQUATELY AND SAFETY ILLUMINATE THE ROAD. AUTONATION FORD IN ST PETERSBURG, FL DOES NOT ADMIT THE PROBLEM EVEN THOUGH THE PROBLEM IS WELL KNOWN AND IS WELL DOCUMENTED.