2017 FORD EDGE Complaints

WAS IN ACCIDENT HIT FROM BACK AND THAN FRONT. CAR WAS TOTALED. AIR BAGS NEVER WENT OFF. CAR WAS STOPPED FOR TRAFFIC JAM. ACCIDENT WAS ON A HIGHWAY.

I PURCHASED THIS CAR NEW WITH 10 MILES DRIVEN ONLY 14 MONTHS AGO. AT 3100 MILES IT LOST ALL ELECTRIC/ELECTRONIC/ENGINE POWER AS I WAS TRAVELING APPROXIMATELY 40 MILES ON A CITY STREET WITH TRAFFIC! THE ENGINE LIGHT, SERVICE WRENCH LIGHT AND DINGING SOUNDS FLASHED; THE VEHICLE DECREASED IN SPEED, AND SHUT DOWN, MAKING IT DIFFICULT TO STEER. FORTUNATELY, I WAS ABLE TO COAST OFF THE STREET INTO AN OPEN DRIVEWAY PRIOR TO ITS COMPLETE STOP OF THE VEHICLE FROM LOSS OF ALL POWER! THEN THERE WERE ABSOLUTELY NO POWER; IGNITION WOULD NOT START; NO LIGHTS, NO POWER OF ANY KIND. AFTER CALLING FORD SERVICE HOTLINE, AND ABOUT 2.5 HOURS WAITING FOR A TOW TRUCK IN THE HOT HEAT, I TRIED THE IGNITION - THE POWER WAS BACK. NEVERTHELESS, THE VEHICLE WAS TOWED TO FORD DEALERSHIP WHERE PURCHASED. THE NEXT DAY THEIR DIAGNOSTICS AND TWO TEST DRIVES 'FOUND NO PROBLEMS WITH THE VEHICLE'. I INFORMED THE SERVICE MANAGER AT WYATT JOHNSON FORD, JUST BECAUSE THEY WERE UNABLE TO FIND A PROBLEM, DOESN'T NEGATE THE FACT THAT SOMETHING IS DEFINITELY WRONG WITH THE VEHICLE TO STOP ABRUPTLY AS IT DID; LIKE A COMPUTER SHUTTING DOWN COMPLETELY. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE KNOWING THIS COULD HAPPEN AGAIN WITH DIRE CONSEQUENCES AND WANT TO REPORT THIS HAZARDOUS PROBLEM TO INFORM THE PUBLIC ACCORDINGLY! THERE ARE NO PICTURES TO ACCOMPANY THIS COMPLAINT. I AWAIT SOME INFORMATION ON THIS VEHICLE. THERE HAVE BEEN SEVERAL PEOPLE WHO SHARED SIMILAR PROBLEMS WITH FORD, NISSAN AND OTHER VEHICLES. I NEED TO KNOW WHAT WILL BE DONE TO CORRECT THIS PROBLEM FURTHER. THANK YOU. *TR

RAW FUEL ODOR WHEN DRIVING AND STOPPING THE CAR. FUEL LEAK, STARTING PROBLEMS AND FUEL PUMP ISSUE. CAR WAS NOT REPAIRED OR REPLACED UPON REQUEST, PAT MILLIKEN FORD REFUSED TO WORK ON CAR EVEN THOUGH WE WERE IN IMMEDIATE DANGER OF A CATASTROPHIC PROBLEM. PAT MILLIKEN FORD WAS NOT AUTHORIZED BY FORD MOTOR COMPANY TO REMOVE FUEL TANK AND FIX FUEL PUMP UNTIL THEY PROVED THERE WAS A PROBLEM, EVEN THOUGH WE TOOK 25 VIDEOS OVER A 3 MONTH PERIOD AS EVIDENCE. FOR 3 MONTHS OF PAYMENTS, INSURANCE AND FEAR OF THE RISK OF FIRE WHILE DRIVING, FORD MOTOR AND PAT MILLIKEN REFUSED TO REPAIR THE CAR AFTER MORE THAN 5 VISITS, NUMEROUS CONVERSATIONS WITH FORD MOTOR CUSTOMER SERVICE AND PAT MILLIKEN FORD. THE SMELL OF RAW GAS, AND THE LONG GRIND DELAYED START EXISTED WHEN CAR WAS IDLE AFTER TRAVELING LOCAL STREETS AND HIGHWAYS..

TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL FUEL ODOR IN THE VEHICLE, BUT THERE WAS NO EXTERNAL EVIDENCE OF A FUEL LEAK. ADDITIONALLY, THE CONTACT STATED THAT STARTING THE VEHICLE WAS DIFFICULT AND, AT TIMES, COULD TAKE 10-15 SECONDS TO START. THE CONTACT WAS CONCERNED THAT THE FUEL RAIL IN THE ENGINE OR THE FUEL PUMP IN THE VEHICLE WAS THE CAUSE FOR THE FUEL ODOR. FORD MOTOR COMPANY WOULD NOT AUTHORIZE THE LOCAL DEALER TO DROP THE FUEL TANK TO INSPECT THE FUEL ODOR. THE VEHICLE WAS TAKEN TO PAT MILLIKEN FORD (9600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239, (313) 731-6436) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO FIND THE SOURCE OF THE ODOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60. *TT *TR

I WAS DRIVING AND I STEPPED ON THE BRAKES TO TURN THE CORNER, AND THEY MADE AN AIR RELEASING NOISE AND DID NOT SLOW ME DOWN, THEY WENT COMPLETELY OUT! I HAVE BRAND NEW BRAKES. I TOOK IT TO THE REPAIR SHOP AND IT WAS THE BRAKE BOOSTER SYSTEM. THANK GOD THIS HAPPENED IN A PARKING LOT AND NOT ON THE STREET!

UPON RETURNING FROM AN 8 DAY ABSENCE, I WENT TO START THE CAR AND IT WAS TOTALLY DEAD. TRIED TO JUMP IT AND WHILE INTERNAL ACCESSORY LIGHTS CAME ON IT WOULD NOT START. CALLED FORD AND THEY SENT A TOW TRUCK, WHO JUMPED IT WITH A HAND HELD LITHIUM BATTERY AND IT STARTED. HAD THE TOW TRUCK FOLLOW ME TO THE DEALER, WHERE WITH THE DRIVERS DOOR OPEN, THE ENTIRE CAR WENT DEAD AGAIN. THE DEALER WAS GOING TO REPLACE THE BATTERY BUT IT WOULD NOT FAIL ACCORDING TO THE NEW FORD BATTERY FAILURE CRITERIA AND I SUGGESTED SIMPLY PLACING IT BACK IN THE CAR AND I WOULD CONTINUE TO DRIVE IT LOCALLY. THE CAR SEEMS TO HAVE AN ELECTRICAL ISSUE, AS I HAVE NOTICED WHEN I GET INTO THE CAR, I READJUST MYSELF BY PLACING MY LEFT ARM ON THE ARM REST, DOOR AND MY RIGHT HAND ON THE CENTER CONSOLE AND CENTER MYSELF TO THE STEERING WHEEL. IN THAT PROCESS I HEAR THE DOOR LOCKS GO OFF, FROM PUSHING DOWN ON THE ARM REST, DOOR. MY TURN SIGNAL ALSO LOSES THE CLICKING SOUND FROM TIME TO TIME AND NOW I NOTICE THE TURN SIGNALS LIGHT UP WHEN I PLACE MY HAND IN THE DOOR HANDLE TO UNLOCK THE DRIVERS DOOR. I ENJOY DRIVING THE CAR AND WILL CONTINUE TO WORK WITH MY DEALER TO SEE WHAT CAN BE DONE. MY CONCERN IS BEING OUT OF TOWN OR LEAVING IT AT THE AIR PORT AND HAVING TO DEALING WITH A DEAD CAR. IT ACTED AS IF THE ENTIRE BATTERY HAD BEEN DISCHARGED, SIMPLY SITTING IN THE GARAGE.

PANORAMIC SUN ROOF CRACKED SUDDENLY WHEN A DOOR WAS CLOSED. CAR WAS STATIONARY AND DOOR WINDOWS WERE UP.

TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS WERE ACTIVATED, BUT FAILED TO FUNCTION CORRECTLY. THE VEHICLE WAS TAKEN TO RICART FORD (4255 S HAMILTON RD, GROVEPORT, OH 43125, (614) 836-6260), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *TT CONTACT STATED VEHICLE WAS TAKEN TO RICART FORD WHERE THE CONTACT WAS INFORMED THAT THE DEALERSHIP RECEIVED AN OFFICE MEMO ABOUT THE FORD EDGE WINDSHIELD WIPERS WOULD MALFUNCTION. *TT

VEHICLE WAS PARKED AND OFF. WE LOADED ALL LUGGAGE INTO THE CAR AND CLOSED THE DOORS. BOTH KEYS WERE IN THE DIAPER BAG. THE AUTOMATIC DOOR LOCKS ENGAGED AND WE HAD NO WAY TO GET INTO OUR CAR OR CALL FOR HELP, AS OUR PHONES WERE IN THE CAR. THIS TYPE OF DOOR LOCK DOES NOT REQUIRE YOU TO PUSH THE FOB BUTTON. YOU JUST HAVE TO TOUCH THE DOOR HANDLE WHILE KEYS ARE IN YOUR POSSESSION. BUT THE CAR IS NOT SUPPOSED TO LOCK IF THE KEY IS WITHIN THE VEHICLE. WE HAD TO CALL AAA TO GET THE DOOR UNLOCKED. FORTUNATELY OUR INFANT AND DOGS HAD NOT BEEN LOADED YET. THIS IS THE SECOND TIME THE LOCKS HAVE ENGAGED IN THEIR OWN WHILE THE KEY IS IN THE CAR. ALSO OF NOTE; THE DOORS DISPLAY A SMALL RED LED WHEN LOCKED NORMALLY. THE RED LIGHT WAS NOT ILLUMINATED WHEN THIS HAPPENED, WHICH MAKES ME BELIEVE THERE WAS AN ELECTRICAL ISSUE/MALFUNCTION.

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED, INDICATING THAT IT WAS BOTH ON AND OFF. THE DEALER (ROBERTS MOTORS, 4350 N ALBY ST, ALTON IL) WAS CONTACTED, BUT COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND CASE NUMBER: 14565487 WAS OPENED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS IN THE PRELIMINARY PROCESS FOR THE INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000.