2017 FORD EDGE Complaints

I LEASED THIS 2017 FORD EDGE IN DECEMBER OF 2017. UPON DRIVING IT AT NIGHT I NOTICED A VERY DIM LIGHT ON LOW BEAM SHOWING THE ROAD. I THOUGHT IT WAS JUST ME BUT THEN I HAD MY HUSBAND DRIVE HE ALSO EXPERIENCED DIFFICULTY IN SEEING THE ROAD WHEN THE HEADLIGHTS WERE ON LOW BEAM. I TOOK IT TO MY DEALER AND THEY VERIFIED THAT THE CAR HAS VERY LOW VISIBILITY ON THE LOW BEAMS. THEREFORE THERE WAS NOTHING THEY COULD DO. I CONTACTED THE FORD MOTOR CO AND THEY TOLD ME THAT CAR WAS PERFORMING AS DESIGNED. THAT IS MY ISSUE. I DRIVE A LOT AT NIGHT AND THIS IS VERY MUCH A SAFETY CONCERN. I HAVE OWNED 6 FORD PRODUCTS IN THE PAST AND HAVE NEVER EXPERIENCED THIS TYPE OF LIGHTING. I ALSO HAVE DONE MY RESEARCH THRU THE INTERNET AND HAVE NOTICED MANY MANY COMPLAINTS ABOUT THE FORD EDGE LOW BEAM POOR PERFORMANCE. I BELIEVE THE GOVERNMENT SHOULD LOOK INTO THIS MATTER. IT IS NOT SAFE TO DRIVE AT NIGHT. I REALLY HATED TO BRING THIS TO YOUR ATTENTION BUT I FEEL THERE IS A RISK TO FORD EDGE OWNERS. I WAS TOLD BY FORD THAT MAYBE I SHOULD LOOK INTO AFTERMARKET HEADLIGHTS BUT THAT SOUNDED ODD TO ME AS I HAVE PAID $ 40,000 FOR A CAR WITH POOR LOW BEAM HEADLIGHTS. THIS IS A CONCERN THAT SHOULD BE ADDRESSED. FORD SAID THAT THE CAR IS PERFORMING AS DESIGNED. I DISAGREE. THANK YOU FOR YOUR TIME.

SUNROOF HAS CRACKED FOR NO APPARENT REASON. NOTHING HAS COME IN CONTACT NOR HAS ANYTHING HIT IT DIRECTLY. NOT SURE OF WHEN THE CRACKS OCCURED.

AFTER COMPLETING A TURN AND ACCELERATING TO MERGE INTO TRAFFIC, THE VEHICLE SUDDENLY SLAMMED ON ITS BRAKES AND CUT OFF THE ACCELERATOR PEDAL. EVERY TIME I TRIED TO ACCELERATE, IT WOULD SLAM VIOLENTLY ON THE BRAKES AGAIN. AS THIS WAS HAPPENING, ALL DRIVER ASSISTANCE WARNING ICONS WERE INTERMITTENTLY FLASHING ON THE INSTRUMENT PANEL I COASTED TO THE SIDE OF THE ROAD, ENGAGED PARK, SHUT OFF THE VEHICLE AND RESTARTED AND IT WAS WORKING FINE. I HAD THE DEALERSHIP LOOK AT IT AND THEY CLAIMED IT WAS A LOOSE ELECTRICAL CONNECTION THAT CAUSED IT. A FEW MONTHS LATER, THE SAME THING HAPPENED AGAIN. THIS IS EXTREMELY DISCONCERTING, AND IN MY OPINION EXTREMELY DANGEROUS. THANKFULLY IN EITHER INCIDENT MY TODDLER SON WAS NOT IN THE VEHICLE.

NHTSA SHOULD INVESTIGATE THE POTENTIAL FOR SUDDEN FAILURE OF THE BRAKE PEDAL BRACKET MOUNTED ON THE ENGINE COMPARTMENT BULKHEAD ON FORD VEHICLES THAT UTILIZE THE CJ5Z-7825557-AB MOULDING. THIS BRACKET FAILED ON MY 2017 FORD EDGE THAT WAS TWO WEEKS OLD AND HAD 500 MILES ON THE ODOMETER. COPIES OF THE EXPERT MECHANICS' REPORT AND THE REPORT FROM THE METALLURGIST, WHO WAS HIRED TO CONDUCT AN ANALYSIS AND THE FAILURE MODE OF THE BRAKE BRACKET REMOVED FROM MY VEHICLE AFTER THE ACCIDENT, ARE ATTACHED TO THIS COMPLAINT. DURING THE METALLURGICAL STUDY A BRAND NEW BRAKE BRACKET WAS ANALYZED AND WAS FOUND TO HAVE SIMILAR CRACKS. WHEN THE BRAKE BRACKET FRACTURED AND FAILED, THE BRAKE PEDAL WENT DOWN TO THE FLOOR AND I LOST THE ABILITY TO DECELERATE THE VEHICLE. NONE OF THE BRAKE SYSTEM WARNING LIGHTS CAME ON. THE KEY-LESS IGNITION WOULD HAVE BEEN DANGEROUS TO USE BECAUSE IT WOULD HAVE SWITCHED OFF THE ELECTRICAL CIRCUITS TO THE AIR BAGS. MY FULL ATTENTION WAS FOCUSED ON STEERING THE VEHICLE WHILE ATTEMPTING TO CROSS MULTIPLE LANES OF TRAFFIC AND GET ONTO THE ENTRANCE RAMP TO REDUCE SPEED. SEE THE ATTACHED POLICE REPORT FOR A SUMMARY OF THE ACCIDENT. A FORD ENGINEERING REPRESENTATIVE HAS BEEN ACTIVE IN THE INVESTIGATION SINCE APRIL AND FAILED TO INCLUDE OTHER FORD AND SUPPLIER PERSONNEL IN THE JOINT REVIEW OF THE DEFECTIVE PART OR SUGGESTED ANY ADDITIONAL TESTING. WHEN I STARTED CONTACTING FORD IN OCTOBER, SUDDENLY THEY INSISTED THAT I HAD TO GIVE THEM THE DEFECTIVE PART, SO THEY COULD CONDUCT THEIR OWN TESTING AND REVIEW. I REFUSED TO HAND OVER THE PART AND OFFERED JOINT REVIEWS AND TESTING. FORD REFUSED MY OFFER AND BASICALLY SAID TO TAKE THEM TO COURT. CONTRARY TO WHAT FORD MAY CLAIM, THE DAMAGED VEHICLE AND DEFECTIVE PART ARE STILL OWNED BY ME, BUT BEING HELD BY MY INSURANCE COMPANY SINCE TESTING. *BF *TR

PURCHASED THIS 2017 FORD EDGE TITANIUM AWD AS A DEMO FROM TOWN AND COUNTRY FORD IN LOUISVILLE KENTUCKY. VEHICLE HAD 5800 MILES. THE VEHICLE STAYS GARAGED AT MY HOME ADDRESS. I WAS PULLING THE VEHICLE OUT OF THE GARAGE INTO THE DRIVEWAY AND THERE WAS NOTHING AT ALL NEAR THE VEHICLE. I LOOKED INTO THE REAR VIEW MIRROR AND NOTICED WHAT LOOKED LIKE A PUDDLE OF WATER ON THE REAR PART OF THE SUNROOF. I GOT OUT OF THE EDGE TO FIND THAT THERE WAS A LARGE CRACK THROUGH THE REAR STATIONARY PART OF THE SUNROOF.

7/15/17 AT 867 MILES WHILE REVERSING DOWN MY DRIVE MY EDGE ENGINE STOPPED. I CONTACTED THE DEALER AFTER IT STOPPED TWICE MORE DRIVING FORWARD. TOWED FOR SAFETY. THE VEHICLE WAS AT THE DEALER ABOUT A WEEK. THEY WERE ABLE TO REPRODUCE BUT NOT DETERMINE CAUSE. THEY DID CONTACT FORD HOTLINE FOR ASSIST. THEY PUT ON MY INVOICE BAD PIN FITMENTS. THEY WERE NOT SURE IT WAS FIXED AND TURNED IT OVER TO ME. SATURDAY 10/21/17 DRIVING 55MPH ON 2 LANE HIGHWAY WHEN EDGE CAME TO UNEXPECTED HALT CAUSING ME AND MY PASSENGER TO LURCH FORWARD BEING HELD BY SEAT BELTS. THE LEFT SIDE OF THE DASH SHOWED ONE FAULT CODE AFTER ANOTHER. ORANGE WARNING LIGHTS LIT UP. I COASTED OFF THE HIGHWAY ONTO A DRIVEWAY. AFTER RESTARTED VEHICLE AND IT HAD NONE OF WARNINGS. DROVE OKAY. MONDAY CALLED DEALER SERVICE WHO GOT ME IN TUESDAY. SERVICE STATED THEY HAD COLD CODES BUT NO HARD FAULTS/CODES SO THE VEHICLE NEEDED TO BE DRIVEN TO GET IT TO ACT UP AGAIN. I WAS NOT TO RESTART THE ENGINE NEXT TIME IT HAPPENED. I WAS VERY UNHAPPY TAKING A VEHICLE THAT COULD STOP ANYWHERE AT ANY TIME. IS SAFETY A REAL CONCERN OR NOT? 10/30/2017 WAS REVERSING OUT OF PARKING SPOT AND EDGE ENGINE STALLED. START BUTTON FLASHING AND LEFT SIDE OF DASH HAD FAULT CODE AGAIN. CALLED DEALER SERVICE SO COULD GET TRY TO GET HARD CODES BUT THEY TECHNICIAN JUST SAID TO JUST START IT, SAME PROBLEM AS BEFORE. 11/2/17 REVERSING DOWN DRIVEWAY WHEN EDGE STOPPED AND DASH WENT CRAZY. ONE FAULT CODE AFTER ANOTHER CAME UP ON LEFT SIDE OF DASH. ENGINE START BUTTON FLASHING AND LOTS OF ORANGE WARNING LIGHTS ON. VIDEOED DASH. EDGE TOWED FOR SAFETY PER DEALER. SERVICE HAD EDGE 6 DAYS FINDING SOME COMMUNICATION ISSUES WITH/TO POWER TRAIN BUT NO DEFINITE CAUSE. THEY CONTACTED FORD WHO SAID PUT IN NEW POWERTRAIN CONTROL MODULE. EDGE RETURNED TO ME HOPING THIS WAS NEEDED REPAIR.

FORD RECALL 17S16; NHTSA CAMPAIGN 17V427. THE RECALL LETTER, DATED JULY 10, 2017 UNDER THE SIGNATURE OF MICHAEL A. BERARDI SUBJECT: NEW VEHICLE DEMONSTRATION/DELIVERY HOLD INSTRUCTS THE DEALERS TO NOT DEMONSTRATE OR SELL AFFECTED VEHICLES UNTIL REPAIRS HAVE BEEN MADE. I PURCHASED THIS VEHICLE AT BILL PIERRE FORD, SEATTLE, ON AUGUST 19, 2017 AFTER LOCATING IT MYSELF AT EPIC FORD, EVERETT, WASHINGTON. . NO MENTION WAS MADE OF THIS RECALL AND I FOUND OUT ABOUT IT IN EARLY OCTOBER WHEN I CHANGED THE MYCARFAX SMART PHONE APP TO THIS VIN NUMBER. A. THE VEHICLE SHOULD HAVE BEEN FLAGGED BY FORD. B. IT SHOULD NOT HAVE BEEN SOLD TO ME PRIOR TO REPAIR. C. I, AND MY PASSENGERS WERE EXPOSED TO POSSIBLE DANGEROUS CIRCUMSTANCES UP TO DEATH HAD THIS TORQUE CONVERTER FAILED AND ENGINE POWER WAS LOST AT HIGH SPEEDS. D. I HAVE NEVER RECEIVED A RECALL NOTICE FROM FORD. I WORKED WITH BILL PIERRE SERVICE DEPARTMENT TO GET THIS REPAIR DONE. IT TOOK A MONTH TO GET THE PARTS AND GET THE VEHICLE REPAIRED. THE JULY 10 LETTER NOTES FEDERAL LAW REQUIRES THE REPAIRS BE MADE BEFORE SALE WITH A VIOLATION UP TO $21000. I DO NOT KNOW IF THIS FAILURE WAS ADMINISTRATIVE OR WILLFUL MALFEASANCE, BUT THE EXPOSURE TO HAZARDOUS CIRCUMSTANCES IS DESPICABLE. THE FORD.OEMDTC. COM SITE NO LONGER SHOWS 17S16, I HAVE A PAPER COPY.

TAKATA RECALL CAR WAS PURCHASED USED. I RECEIVED A RECALL NOTICE. I'VE VISITED 2 DIFFERENT FORD SERVICE DEPARTMENTS FOR A TOTAL OF 5 TIMES. THEY DO NOT HAVE PARTS. I RECEIVED A NOTICE FROM TK HOLDINGS INC. ABOUT TAKATA'S CLAIM FOR BANKRUPTCY. I AM DRIVING AN UNSAFE CAR. FORD HAS NOT BEEN ABLE TO ACQUIRE PARTS. THE CAR HAS NOT BEEN INVOLVED IN AN ACCIDENT. THE NOTICE FROM TK HOLDINGS CITE THAT, "YOU (OR, IN THE CASE OF A WRONGFUL-DEATH CLAIM, YOU REPRESENT) MAY HAVE CLAIMS AGAINST THE DEBTORS, INCLUDING FOR MONETARY LOSS, PERSONAL INJURY, OR DEATH (IN EACH CASE PAST OR FUTURE) ON ACCOUNT OF YOUR CURRENT OR PAST OWNERSHIP OF A VEHICLE CONTANING A PSAN INFLATOR REGARDLESS OF WHETHER SUCH PSAN INFLATOR IS SUBJECT TO A RECALL OR HAS ALL READY BEEN REPAIRED OR YOU HAVE THUS FAR SUFFERED NO LOSS, INJURY OR DEATH ON ACCOUNT OF YOUR PSAN INFLATOR..." IN MY CASE, I AM EXPOSED TO FUTURE INJURY AND AM THEREBY ASSERTING MY CLAIM.

MY AUTOMATIC DOOR LOCKS ARE FLICKERING GOING DOWN THE ROAD AND SITTING IN THE DRIVEWAY. NO ONE HAS THE KEY FAUB PRESSING ON IT OR ANYTHING.

THE FRONT SUNROOF CRACKED FROM THE FRONT TO THE BACK OF THE GLASS. THE VEHICLE WAS ONLY SIX WEEKS OLD AND HAD BEEN DRIVEN ONLY 2,900 MILES. THE DEALER SAID THAT THEY HAVE SEEN THIS HAPPEN A LOT BUT THAT THE $1,300 REPAIR WOULD NOT BE COVERED UNDER WARRANTY. FORD MOTOR COMPANY CONFIRMED THE NEXT DAY THAT THEY WOULD NOT COVER THIS DEFECT.