2013 FORD EDGE Complaints

Probable power brake booster failure, in a panic stop attempt when another motorist ran a red light the vehicle brake pedal became very hard and did not want to stop the vehicle. Other instances include spongy and soft pedal going to the floor with very poor braking. This vehicle was included in FoMoCo Customer Satisfaction Program 13N02 but did not exhibit these symptoms until just recently. These are the exact symptoms covered by the program but time and mileage has expired for this build date even though later models are still covered.

The contact owns a 2013 Ford Edge. The contact stated that while driving 50 MPH, the brake pedal was depressed, and there was an abnormal grinding sound coming from the vehicle, and the vehicle failed to respond. The brake failure and general warning lights were illuminated. The contact stated that the brakes eventually responded. The vehicle was then taken to an independent mechanic, who diagnosed the vehicle; however, the independent mechanic refused to repair the vehicle. The independent mechanic informed the contact the failure should be covered under recall. The independent mechanic stated that he would be liable if the brakes failed again, and the contact was involved in a crash. The vehicle was then taken to a dealer, where it was diagnosed with brake booster failure. The vehicle received repair for a bent push rod, motor craft, motor, brake fluid, and the upper intake was replaced. After the repair, the failure recurred two more times, and the vehicle was repaired two more times. The vehicle was pending further repairs. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 164,301.

The contact owns a 2013 Ford Edge. The contact stated while driving 30 MPH, the brake pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. The contact scheduled an appointment however, the contact was informed there was a customer satisfaction program related to the failure and was advised by the independent mechanic to contact the manufacturer. The contact spoke with the independent mechanic to explain the failure and was informed that the brake booster had failed; however, the independent mechanic had not diagnosed the vehicle. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 73,000.

Hi my name is [XXX] and we own a 2013 Ford Edge. VIN # [XXX]. We loved driving it until it broke down on a trip to New Mexico. We were driving along and all the brakes locked up leaving us stranded on the side of the road for 5 hours. We eventually had it towed to our destination, Gallup New Mexico and had it examined by a local mechanic. He thought it was hydraulics and replaced the master cylinder and all the brakes and rotors along with the ABS hydraulic unit. It appeared to take care of the problem but while test driving it was still happening, it wasn’t the brakes it was the anti-lock braking system module (ABS). He tried to order the ABS module but was told that Ford does not make that part anymore and had to try an aftermarket one. Those did not work. I eventually had it transported to my local mechanic in Southern California for $675.00 where he has the same problem, can’t get the part from Ford and aftermarket won’t work and is currently looking for a used module that will work on my car. Why would you stop making this part knowing there is a problem with it and not have an adequate replacement for it? We have been without this car for over 6 months and are very frustrated with Ford. I am at a loss for words and at a loss on our next steps as we have a vehicle we love which we cannot get fixed. I am asking for any advice, relief or how we can get our car fixed before it becomes worthless and we cannot recoup any of the money we have had to put out for this fiasco! We have put out over $4,000 including rental car costs! Update: I send ford a letter they responded but their stores did not work to get the parts. It has been almost 1 year now and the car is still not running. My next step is to drop it off at the Ford Dealer but I'm afraid they will charge me more than it is worth just to look at it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Brake booster needs to be replaced because it has failed, making the car unable to stop. This has caused the car to shut off if the brake pedal is pressed to long, like stopping at a stop light. The vehicle is in a Ford authorized service shop and has been confirmed as brake booster failure. The issue started with stalling, car throwing codes such as no oil, hissing in the brake lines, spongy brake pedal, leading to zero ability to stop. Issues started slowly around October and by January, the car is completely unable to stop.

Interior lights stay on much too long after turning vehicle off, even several hours. Dash and bell indicators indicates doors are open when they are not. Door locks operate open while driving.

Brake Boost issue with my 2013 Ford Edge Sport. When attempting to brake, there is very little stopping resistance. Even at slow speeds, it takes a dangerous amount of time and distance to bring the vehicle to a stop. While braking, a hissing noise can be heard from the brake pedal area, and the brake pedal presses easily to the floor with minimal resistance. Upon researching the issue, I discovered that this is a very common problem with this vehicle. A certified mechanic diagnosed the issue and stated that this is a known problem and may be covered under Ford's Customer Satisfaction Program 13N02. While this is a known and common issue that is covered under warranty when the vehicle is under 10 years from warranty purchase date or under 150,000 miles, the Ford Dealership is fighting me on this and is refusing to assist in correcting this safety issue. If a vehicle has already exceeded the time or mileage limit and is part of the incremental launch population, this coverage will last through November 30, 2025. Coverage is automatically transferred to subsequent owners. Brakes began failing around July/August of 2024. Due to financial hardship, I cannot afford this repair on my own. Driving this vehicle in this condition is extremely dangerous for myself and other drivers on the road. I've had to veer off of the road or into other lanes in order to avoid a collision with vehicles in front of me because it takes an extremely unreasonable distance to stop the vehicle with a bad brake booster many times already; It's only a matter of time before I encounter an unavoidable collision due to bad brakes. Please advise on who I can talk to about getting this issue fixed under warranty, or at no/reduced cost.

The contact owns a 2013 Ford Edge. The contact stated that upon attempting to reverse out of the driveway, the rear-view camera image displayed on the center console was upside down. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.

My brake pedal was not functioning correct. It was at times very soft, hitting the floor, and at other times difficult to push. A local shop replaced booster and master cylinder in an attempt to fix. Now brakes are locking up at random. Happened while going 70 mph with family in car and wheel was shaking and very unsafe. My year model (2013) is not included in the extended warranty for the brake booster (13N02) anymore since it was made in March of 2013. Any edges made in April of 2013, just one month later, are covered until 2025 by the customer satisfaction program extended warranty.

Yes, the vehicle is available for inspection upon request. The vehicle is hard to brake and travels a further distance before stopping, the brake is hard to press and stop the vehicle. This has been confirmed by my private mechanic No, it has not been inspected by the manufacturer I heard a hissing noise and the car stalled out at a complete stop when the brakes were pressed down Reached out to Ford and they said there is no recall for my vehicle but I have information from when I had my emission done provided by NHTSA of a recall MRF#13N02. Which I've provided a copy of down below.