2013 FORD EDGE Complaints

The contact owns a 2013 Ford Edge. The contact stated that while his wife was driving at various speeds and depressing the brake pedal, the brake pedal was rigid, and the vehicle failed to respond as needed. There was no warning light illuminated. The contact stated that the failure had been recurring intermittently while driving. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was then taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 13N02. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered because the campaign had expired. A case was opened. The failure mileage was approximately 150,000.

The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to slow as intended. The brake pedal was making a squeaking sound. The contact stated that it was snowing at the time when the failure occurred. The vehicle was taken to the dealer where it was diagnosed with a failed brake booster and that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under warranty. The failure mileage was approximately 104,695.

The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH and attempting to slow the vehicle, the brake pedal required excessive effort to bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the brake booster. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 13N02. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 63,000.

Bake booster developed leak that caused hissing sound and sponge brake pedal that would go in and out randomly. Yet there is no recall on my vehicle but a bunch of other 2013 Ford Edges had this recall. This has to be changed in Aug 2023.

Liquid was leaking below the 2013 Ford Edge engine in our garage. A reputable independent repair center checked it out and found it to be the water pump leaking; which is located inside the Ford Cyclone engine. The engine would need to be taken apart to replace the defective water pump. It was explained to me that driving the vehicle may cause water to mix into the oil causing even more problems. I checked with a local Ford service center and was told they only have one person who can do this type of job and it would be over a month before it could be done. I opted for the reputable independent repair center who could do it in a week. The vehicle has been driven only 60,663 miles and is well maintained. The repair was done [XXX] and the cost of the repair was approximately $2,000. A certified letter was sent to James Farley (CEO & President of Ford) on [XXX] asking for reimbursement of the $2,000 due to the defective water pump. Shortly after sending the letter, Ford customer service emailed and asked for more information. More information was sent and am still waiting for a response No warning lights came on, the part has been disposed of and not was not inspected by Ford, Police or insurance reps. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The brakes just went to the floor causing the car hard to stop. This is my daugthers car with my two grandbabies in the car. She took it to a local Ford dealer and they stated that it just needed to be updated (computer update I guess). The car worked after that until today. She hit a bump in the road and the brakes went to the floor again when she tried to stop. She has no warning lights that appear. The dealer states that there is no recall for this issue. This is a saftey issue for everyone on the roads.

The contact owns a 2013 Ford Edge. The contact stated while driving in bumper-to-bumper traffic and depressing the brake pedal, the vehicle failed to respond. The contact immediately pulled to the side of the road, and she was able to stop the vehicle by shifting into park(P). The vehicle was towed to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and advised the contact to save the receipt for a potential reimbursement. The contact stated that the failure recurred. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The contact received notification of Ford Campaign Number: 13N02, which she related to the failure. The dealer was notified of the failure and charged a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 106,490.

While stopping the brake pedal will sink all the way to the floor. Brake booster was replaced but the problem persisted. Master cylinder was replaced but problem is still there. The only thing that saved me from an accident was the emergency brake.

The contact owns a 2013 Ford Edge. The contact stated while driving approximately 60 MPH, the vehicle lost motive power and stalled. The driver was able to steer the vehicle unto the shoulder and restart the engine. After restarting the vehicle, the vehicle operated normally. The failure had occurred on three separate occasions. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 111,000.

I've had bad gas mileage since I got vehicle 10 months ago. I had 19 miles left when I parked my Edge after having brake booster replaced on 2/15/24 13N02, to wake up with 0 miles left??? I've been getting 15 MPG? That's easy country driving, now my gas is disappearing. I believe it's same problem as fuel leak recall 14V-002/13513. The 2013 Fordm Edge should be a buy back do to so many manufacturers errors.