2013 FORD EDGE Complaints

including hard or stiff power brakes that are difficult to press down and increased stopping distance. This may be due to a failing vacuum pump or hydraulic pressure pump. You may also find that your brake pedal is positioned higher than usual. As a result, you may have to lift your foot higher to press on the brake pedal, apply more force, or

The contact owns a 2013 Ford Edge. The contact stated that while reversing out of the garage, she depressed the brake pedal and the vehicle failed to respond. The contact stated that she had to apply extra pressure to the brake pedal to stop the vehicle. No warning lights were illuminated. The contact stated that she previously had the vehicle diagnosed but the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

The contact owns a 2013 Ford Edge. The contact stated that while driving at an unknown speed, the brakes became inoperable. There was no warning light illuminated. The contact stated while driving and attempting to slow down to stop, the brake pedal became soft, and depressed to the floorboard. The vehicle was taken to an independent mechanic who bled the brake lines however, the failure recurred. The brake lines were bled again however, the mechanic was unable to determine the cause of the failure. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 130,000. The VIN was not available.

Initially we contacted Ford when the brake pedal went to the floor while my wife was driving WITH the KIDS in the car. Ended up having the car towed to Ford. They inspected the vehicle and later called and said brake booster was bad. With no signs or warnings of failure I find this a safety issue . Ford replaced parts and Now we are back to having the pedal on the floor with very little pedal at all. My family's lives are at risk and Ford should be responsible.To think my wife has to drive this vehicle with my kids in it and be in a terrible accident one day is horrific.

HCU unit master cylinder and brake booster failure all at one time (ford knows of this issue that’s why there’s a recall on the brake boosters ) I was driving with my family in the car going about 70 mph down the highway and the brakes gave out causing them to go to the floor and barley able to stop super spongy and barley made it home without using the e brake the next day we limped it to our local dealer ship and they said the HCU unit brake master cylinder and brake booster had to be repair due to no fault of our own now this repair wasn’t cheap at all at a cost of 2000 dollars. Always have had the dealership service the vehicle when it was due or recommended . We’ve never had an issue with the brakes on this vehicle before no warnings no nothing just cruising down the road had to hit the brakes due to traffic and nothing, very scary and the HCU units master cylinders and brake boosters in these cars need to be recalled due to safely issues not just for the drivers and passengers but for everyone around on the road . Think god I was able to stop if not we would have ended up in the back of a 18 wheeler in a fiery crash and wouldn’t be able to type this complaint . The units were inspected and was told they need to be replaced but dealership service advisor said they see them all the time for no apparent reason just driving and a failure occurs.

We were driving in the mountains and the brake pedal went all the way to the floor before engaging. This caused us to almost hit a vehicle in front of us, swerved successfully, but then my wife and I have whiplash pain from the instant, hard stop. Took it to a Brakes Plus and they said air in the lines was the cause and flushed the lines. Worked for a few days, then almost got into another accident with the same issue of the brake pedal falling to the floor before engaging. Took it back to Brakes Plus and they notified us that Ford is well aware of this issue and extended the warranty of the Brake Booster, which is known to fail. Took it to Ford, they happily replaced the brake booster, under the warranty, but then said this is not the issue, we need to replace the HCU Assembly and replace the master cylinder. Which, conveniently, is not under warranty. Ford is playing with peoples lives, knowing having faulty parts installed on vehicles and not taking ownership and replacing the parts needed to safely operate their vehicles. When I asked if I can complain, they gave me your web-address instead of trying to make things right. The only response I received worth a penny, is keep your receipts, maybe we can reimburse you, if I/m not dead, when we decide to take ownership.

The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal depressed the floorboard intermittently. There were no warning lights illuminated. The vehicle was taken to the local dealer; however, the mechanic was unable to duplicate the failure. The failure continued and the vehicle was taken back to the local dealer where it was diagnosed that the rear differential, the brake booster, and the brake master cylinder needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 116,000.

Driving under normal conditions, brake pedal goes to the floor, very hard to stop vehicle. This happened 3 times. Twice in July 2022 on a family road trip, and today, 11/15/2022 while being driven to work, almost resulting in an accident.

The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal, there was an abnormal hissing sound. There was no warning light illuminated. The contact also stated that the brake pedal was firm upon depression. The dealer was notified of the failure and informed him that the warranty related to the failure had expired; the contact was then referred to the manufacturer for assistance. The manufacturer provided the same information as the dealer and referred him to the NHTSA Hotline for assistance. The vehicle had yet to be repaired. The failure mileage was 151,000.

The contact's daughter owns a 2013 Ford Edge. The contact stated while her daughter was driving 35 MPH, the brake pedal was depressed and hesitated to respond, causing a 10-foot stopping distance delay. The contact stated that the failure had been reoccurring while depressing the brake pedal. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster needed to be replaced. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under Ford Customer Satisfaction Program Campaign Number: 13N02 as it had expired. The vehicle was not repaired. The failure mileage was approximately 74,000.