2013 FORD EDGE Complaints

The contact owns a 2013 Ford Edge. The contact stated while his wife was driving approximately 60 MPH and as she was slowing for traffic, she had to depress the brake pedal very hard in order to stop before crashing into the traffic ahead of her vehicle. The contact stated his wife had not noticed any warning lights. The contact had driven the vehicle to a local dealer where it was diagnosed and determined that the brake booster needed to be replaced. However, the dealer advised the contact that the manufacturer's "Customer Satisfaction Program" number 13N02 extended warranty had expired. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.

The component involved was the Throttle Body. Late post but this happened 7/5/22. The vehicle unexpectedly (and without any warning) lost power while I was driving on the freeway. All the power was off in the vehicle. Fortunately the freeway wasn't as crowded as it normally is and I was able to coast over the shoulder. I let the vehicle rest and tried to drive (while on the shoulder to get to a safer/wider part) again but it quickly lost power again. When I got to a safer part of the shoulder I called for a tow truck. After having a previous issue with this vehicle (brake booster went bad which caused the brake pedal to get hard to press and car would also shut off) I looked into other common issue with this vehicle make and model. I read the other horror stories of this vehicle losing power while driving and hoped to you know who that this wouldn't happen to me while my child was with me. Ford had a recall for the brake booster issue but it didn't match my VIN. Apparently Ford supposedly narrowed the issue down to a few manufacturing sites and did not include all vehicles made during those years. It is clearly a systemic issue for this vehicle, just like the throttle body issue ( and others) the Ford is too cheap to fix! I am going to assume this is the same issue with my throttle body not being recalled for my specific VIN since my vehicle wasn't made at a certain manufacturing site (even though Ford is clearly using the same parts on their vehicles). It's BS and dangerous! They don't care about us, just profits but that's really no surprise nowadays with these companies. Unfortunately I'm not in a position to switch vehicles or else I would. This was my first and probably last Ford I'll ever own.

The contact owns a 2013 Ford Edge. The contact received notification of a Manufacturer's campaign program for the brake booster. The contact stated that while driving at approximately 30 MPH, the pre-collision warning light was illuminated and the brake pedal was depressed and extended to the floorboard. The contact stated that the failure reoccurred after the pre-collision warning light was illuminated; she depressed the brake pedal and the brake pedal went to the floorboard and was delayed in returning to the normal position. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 122,000.

The contact owns a 2013 Ford Edge. The contact stated that while attempting to apply the brake, the brake pedal went to the floor and failed to stop the vehicle. The contact stated that the vehicle was slowing down but not as designed. The contact pumped the brake pedal and turned the steering wheel to avoid crashing into another vehicle was stopping. The contact stated that while idling at a traffic light, the vehicle shut-off. The contact stated that the vehicle had to be shifted into park while stopped at a traffic light to prevent the vehicle from inadvertently turning off. The contact stated that the check engine, brake failure, and low oil warning lights were illuminated. The door latches also failed to lock the vehicle whenever the vehicle was started. The doors would suddenly lock or fail to lock as the contact continued to drive. The contact stated that she was unable to manually lock the doors occasionally. The contact took the vehicle to the dealer who diagnosed that the door latch and the brake booster needed to be replaced. The brake booster, master cylinder, vacuum hose, two unknown sensors, and brake fluid were all replaced. The manufacturer was made aware of the failure and confirmed that the mileage was past the limit for the extended warranty. The approximate failure mileage was 165,000.

The contact's son owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the transmission warning light illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH and depressing the brake pedal, the vehicle failed to stop as needed. The contact stated that the check engine warning light was illuminated. The contact continued to depress the brake pedal forcefully until the vehicle stopped. The contact was able to continue driving to the closest independent mechanic. The contact took the vehicle to an independent mechanic and was informed that the manifold vacuum supply line, the booster assembly, and the intake manifold gaskets needed to be replaced. The vehicle was repaired. The contact called the local dealer and made them aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was 43,209. The contact was informed that their vehicle was not covered by the recall even though their vehicle experienced the same issues and was also manufactured at the same plant that made the other affected vehicles.

ON 9-28-2022 I was driving about 45 mph when suddenly my car lost power. The wrench symbol appeared on the dash. I floored the gas pedal, pressed it completely to the floor, and the car sputtered off the road and out of traffic. It was terrifying.

The contact owns a 2013 Ford Edge. The contact stated that while reversing the vehicle, the rearview camera was inoperable with a distorted image displayed. The vehicle was taken to an independent mechanic who diagnosed that the rearview camera needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 129,000.

The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal, the brake pedal felt spongy and the vehicle failed to perform as designed. The contact had to apply a lot of pressure to the brake pedal to stop the vehicle. No warning light was illuminated. The contact referenced the Manufacturer recall number 13N02. The contact stated that the vehicle was taken to Pep Boys where it was diagnosed that the brake booster and brake master cylinder needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the warranty would not be honored and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 108,000.

The contact owns a 2013 Ford Edge. The contact stated that the brake pedal was emitting a hissing sound while depressed. There was no warning light illuminated. The contact stated while driving 55 MPH, the brake pedal was depressed and made a hissing sound. The vehicle failed to respond and the brake pedal went to the floorboard. The contact stated that he pumped the brake pedal until the vehicle responded. There was 50-100 feet stopping distance delay. The vehicle was taken to an independent mechanic who test drove the vehicle and diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in an unknown recall. A case was opened. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 106,000.