2015 FORD EDGE Complaints

2015 FORD EDGE. CONSUMER WRITES IN REGARDS TO STEERING GEAR MOTOR BOLTS SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE HAS HAD WATER LEAKAGE ISSUE. RAIN WATER WOULD POOL ON THE DRIVER'S SIDE FLOOR. THE CONSUMER REQUESTED TO BE REIMBURSED THE COST OF REPAIRS FOR THE STEERING GEAR. *JS

THE PANORAMIC SUNROOF HAS SPIDER WEB CRACKS. THERE WAS NO IMPACT TO THE WINDOW OR CAR AND NO EXTREME TEMPERATURE CHANGE. IT WAS IN THE GARAGE WHEN WE NOTICED IT. *TR

I WAS DRIVING DURING MY NORMAL ROUTINE, FROM PICKING UP MY BABY AT DAYCARE TO GO HOME WHEN A RATTLE NOISE SUDDENLY STARTED. IT WAS NOT TOO LOUD IN THE BEGINNING, BUT AS I APPROACHED THE HOUSE, THE NOISE STARTED GETTING LOUDER AND LOUDER MOSTLY WHEN IDLING AT STOP SIGNS OR RED LIGHTS, FOR EXAMPLE. THE 2015 FORD EDGE AWD 2.0 L ECOBOOST IS 4.5 YEARS OLD AND HAS 66,000 MILES. THE DAY AFTER, I TOOK THE CAR TO A FORD DEALERSHIP AND WAS TOLD THAT THE FLEX PLATE WAS BROKEN AND SO IS PRETTY MUCH EVERYTHING THAT IS ATTACHED TO IT INCLUDING THE CRANKSHAFT, TORQUE CONVERTER, AND FLUID PUMP AND THAT I WOULD NEED TO REPLACE THE WHOLE ENGINE. FORD PROVIDED ME A CASE NUMBER, BUT NO FURTHER ASSISTANCE SINCE THE VEHICLE IS NO LONGER UNDER WARRANTY. THE CAR IS CURRENTLY AT THE AUTHORIZED DEALERSHIP. I WAS QUOTED $7,300 TO FIX THE VEHICLE. A PROBLEM WITH A FLEX PLATE CAN BE VERY DANGEROUS AS I'M UNDERSTANDING THAT THEY TRANSMIT THE POWER FROM YOUR ENGINE TO THE TRANSMISSION. I COULD HAVE LOST MY ABILITY TO CONTROL THE VEHICLE'S POWER. A BAD FLEX PLATE COULD POTENTIALLY CAUSE A LOSS OF POWER TO THE WHEELS AND RESULT IN AN ACCIDENT. IN ADDITION, THE FLEX PLATE BROKE THE CRANK SHAFT AND TORQUE CONVERTER, WHICH ALSO PREVENTS THE ENGINE TO FUNCTION PROPERLY. MY VEHICLE IS LESS THAN 5 YEARS OLD AND THIS HAS HAPPENED ALREADY WITH IT. I'M FORTUNATE TO HAVE NOT SUFFERED AN ACCIDENT BECAUSE OF THIS.

TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WARNING LIGHT WAS ILLUMINATED. SEVERAL HOURS LATER THE FAILURE RECURRED. ADDITIONALLY, THE SERVICE ADVANCE TRAC, POWER STEERING FAILURE, AND HILL ASSIST INOPERABLE MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. AN INDEPENDENT MECHANIC WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THERE WERE TWO NHTSA CAMPAIGNS FOR SIMILAR FAILURES, NHTSA CAMPAIGN NUMBERS: 15V250000 (STEERING) AND 19V632000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MECHANIC ALSO STATED THAT THERE WAS NO COMMUNICATION BETWEEN THE POWER STEERING, PARKING ASSIST, AND THE POWER STEERING MODULE. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,022.

MILEAGE AT EVENT: 79,000 ON 2/14/20 A RUMBLING NOISE FROM UNDER THE HOOD BEGAN WHEN THE VEHICLE WAS AT IDLE, MORE PRONOUNCED AT START-UP, AND THE NOISE SUBSIDED WHEN UNDER POWER. TOOK TO DEALER ON 2/20/20 AND THE MECHANIC COULD NOT DIAGNOSE THE PROBLEM. NOISE CONTINUED AT START-UP AND WHEN AT IDLE. ON 2/25/20 WHILE TRAVELING AT 70 MPH ON THE INTERSTATE, ALL PROPULSIVE POWER WAS LOST YET ENGINE COULD STILL REV AND ALL POWER FUNCTIONS REMAINED (STEERING, BREAKING, AUXILIARY POWER, ETC.). PULLED OFF THE ROAD AND TURNED ENGINE OFF. COULD NOT RE-START VEHICLE AND VEHICLE WAS TOWED TO THE DEALER. INITIAL INSPECTION SHOWED THAT THE FLEXPLATE HAD SPLIT INTO TWO PIECES. ONE INNER PORTION REMAINED CONNECTED TO THE CRANKSHAFT, THE OTHER OUTER PORTION CONNECTED TO THE TORQUE CONVERTER. (SEE ATTACHED PICTURE OF FLEXPLATE.) DURING THE FAILURE, THE BROKEN FLEXPLATE DESTROYED THE BENDIX GEAR ON THE STARTER WHICH WAS ALSO REPLACED. IN ADDITION, THE CRANKSHAFT SEAL WAS REPLACED WHICH INDICATES AN ALIGNMENT ISSUE MAY BE THE ROOT CAUSE. THIS IS SIMILAR TO PREVIOUSLY REPORTED COMPLAINTS WITH NHTSA IDS (11218798, 11194165, 111277542, 11204923) AND RELATED TO FORD SERVICE BULLETIN 19-2236 (DATED 06 AUGUST 2019) AS WELL AS FORD COMMUNICATION SSM 47398 (NHTSA ID 10144200). OF THE PREVIOUS COMPLAINTS, TWO HAVE HAD REPEAT FAILURES, LIKELY INDICATING AN INHERENT ALIGNMENT AND ENGINEERING FLAW WITH THE VEHICLE. NOTE THAT THE 2015 FORD EDGE WAS THE FIRST FORD VEHICLE TO HAVE THE 2ND GENERATION 2.0 L ECOBOOST GTDI WITH TWIN-SCROLL TURBO. I BELIEVE THAT THIS IS JUST THE BEGINNING OF FLEXPLATE FAILURES AS MORE 2015 - 2018 FORD EDGES REACH THE ~75,000 MILE MARK. SAFETY COMMENT: THE VEHICLE WAS IN MOTION AT 70 MPH WHEN I HEARD A LOUD CRACK AND LOST ALL PROPULSIVE POWER. WHILE I WAS ABLE TO SAFELY GLIDE TO A STOP, THIS COULD HAVE BEEN MORE DANGEROUS AT A HIGH TRAFFIC TIME.

TL* THE CONTACT OWNS A 2015 FORD EDGE. CONTACT STATED THAT PARKED WITH THE VEHICLE IDLING, THE VEHICLE EPS WARNING LIGHT ILLUMINATED. CONTACT PLACED THE VEHICLE IN REVERSE, TURNED THE STEERING WHEEL WHICH CEASED TO OPERATE CORRECTLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS BEST REPAIRED BY AN AUTHORIZED FORD DEALER. THE VEHICLE WAS TOWED TO DOWNS FORD, INC. 360 NEW JERSEY AVE 37, TOMS RIVER, NJ 08753, (877) 868-1848) WHERE THE PROGNOSIS WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBERS: 19V632000 (STEERING) AND 15V250000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, AN ABNORMALLY LOUD SOUND EMANATED FROM THE ENGINE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FLEX PLATE ON THE FLYWHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. CORWIN FORD TRI CITIES LOCATED AT (1225 N AUTO PLEX WAY, PASCO, WA 99301, (888) 379-9774, WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.

WHILE PARKED IN MY HOME GARAGE, ABOUT 3-5 MIN AFTER TURNING OFF MY VEHICLE, THE BACK WINDOW EXPLODED AND SHATTERED. THE EXPLOSION WAS LOUD ENOUGH TO BE HEARD THROUGHOUT THE INSIDE THE HOUSE WITH THE GARAGE DOOR SHUT. TIME WAS APPROXIMATELY 8:30 PM. PRIOR TO PARKING THE CAR I HAD COMMUTED APPROXIMATELY 7 MILES FROM WORK. I DID USE THE FRONT AND REAR DEFROST FOR APPROXIMATELY 5 MINUTES OF THE COMMUTE, BUT HAD SWITCHED TO NORMAL AUTO TEMPERATURE CONTROL FOR MOST OF THE DRIVE. IT WAS ABOUT 35 DEGREES OUTSIDE.

LUG NUTS COULD NOT BE REMOVED WITH MANUFACTURER'S LUG NUT WRENCH, AFTER A TIRE DEFLATED WHILE DRIVING ON INTERSTATE 75 IN KENTUCKY. THE WRENCH WOULD NOT FIT OVER THE LUG NUTS. AN AFTERMARKET LUG NUT WRENCH WOULD ALSO NOT REMOVE THE NUTS (21MM WAS TOO SMALL; 22MM WAS TOO LARGE). THE LUG NUTS ON THE WHEELS ARE ORIGINAL MANUFACTURER INSTALLED NUTS. CAR HAD TO BE DRIVEN ON THE FLAT TIRE TO SERVICE CENTER FOR WHEEL REMOVAL, DESTROYING THE TIRE IN THE PROCESS.

TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE STEERING WHEEL BECAME FIRM. THE CONTACT STATED THAT ADDITIONAL EFFORT WAS NEEDED TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO SUBURBAN FORD OF WATERFORD (6975 HIGHLAND RD, WATERFORD TWP, MI 48327, (248) 674-4781) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOLT DETACHED, WHICH CAUSED A LOSS OF POWER STEERING ASSIST. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.