2013 FORD EDGE Complaints

When applying the brakes on my 2013 Ford Edge the brake pedal sinks to the floor (soft fading pedal). This always occurred following a quick hard stop, such as is required to avoid an animal or other unforeseen road hazard. Deliberately pushing the brake pedal with another quick, hard application (i.e. slamming the brakes) would then alleviate the soft pedal issue temporarily, only to have the entire scenario repeat itself. There are no warning lamps, messages or indications that there is a problem. The service department at Sunrise Ford in Fort Pierce, FL confirmed the problem and replaced the brake booster in accordance with Customer Satisfaction Program 13N02 (occurred on 3/5/21 at 81, 896 miles). Replacing the brake booster did not fix the problem. In fact, the soft fading brake pedal sinking to the floor is now continuous, and happens upon every brake application. This most definitely is a safety issue that endangers the vehicle occupants and all others on the road in the vicinity to include pedestrians. It puts everyone at risk because a soft fading brake pedal that goes to the floor delays the braking action of the vehicle, hence a longer stopping distance and possible collision. I have an appointment with the Sunrise Ford Dealership and I have stopped driving this vehicle until the manufacturer/dealership can provide a solution. A manufacturer safety recall is absolutely necessary.

The contact owns a 2013 Ford Edge. The contact stated while driving 30 MPH, the vehicle stalled without warning. The contact was unable to stop the vehicle. The vehicle began to roll forward and veered off the road. In a panic, the contact exited the vehicle from the driver's side door. She stated that the driver’s side rear tire rolled over her right leg however, she suffered no injuries. A police report was not filed. The contact called a relative to assist her and the relative was able to restart the vehicle and drove to an independent mechanic. The independent mechanic diagnosed the vehicle with a defective timing chain which resulted in engine failure. The manufacturer was notified of the failure and requested pictures of the engine to start an investigation. The vehicle had yet to be repaired. The failure mileage was 165,000

The brake booster apparently is an issue with Ford Edge vehicles. Mine is a 2013 Ford Edge SE and I can barely stop my vehicle. I have to slam in the brakes really hard to get it to stop safely. The other issue since I’ve bought the vehicle is that when I accelerate, I smell engine fumes inside the cabin. Last, when the temperature drops suddenly, or if it’s really hot outside, my “Door is open” alarm stays on for the driver side door. Doesn’t matter how hard you close it.

Bakes Booster and Cylinder has to be replaced. When hitting brake pedal doesn't stop car immediatedly and goes very low. Have to step on brake several times for car to start. There seems to be a lot of complaints against 2013 Ford Edge for brake problems.

The contact owns a 2013 Ford Edge. The contact stated while driving at 5 MPH, the brake pedal was depressed and made an abnormal hissing sound, and felt soft. The contact also stated the brake pedal hesitated to respond, causing a 5-10 feet stopping distance delay. The vehicle was taken to the dealer who diagnosed that the brake booster needed to be replaced. The manufacturer was notified of the failure and advised the contact that the vehicle could not be repaired under an unknown customer satisfaction program due to the manufacture on date. The vehicle was not repaired. The approximate failure mileage was 105,000.

While turning into a driveway and applying the brake pedal, the pedal traveled to the floorboard, felt spongey and made a hissing sound. The vehicle is currently at the mechanics and was informed that it was not the master cylinder and is now looking to replace the brake booster. No service lights came on; there was no warning at all.

• What component or system failed or malfunctioned, and is it available for inspection upon request? The left back door sensor malfunctioned. Yes, it can be inspected once the battery is charged or replaced. • How was your safety or the safety of others put at risk? It would not automatically lock the doors while driving. The vehicle is used to transport children. It would say the door is open despite it being closed and locked. The alarm would randomly go off with no one around. • Has the problem been reproduced or confirmed by a dealer or independent service center? The sensor malfunctioned so much, my battery is now dead. It has not been confirmed by a dealer or service center. • Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, it has not been inspected by anyone yet. • Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The messaging system would randomly tell me my door was open despite it being closed. It became more and more frequent as time went on. Before my battery died, it was happening 3-4 times a night.The issue first appeared in May or June of 2021

When my check engine light came on I took my 2013 Ford Edge to my regular mechanic. I was having problems with the brakes causing the car to stall when stopped with my foot on the brake. It was also difficult to stop since the brake pedal would not engage & when it did it went to the floor. It was the brake booster which I paid $966 to have repaired. I later learned that this was under a Ford recall 13N02 for 2010-2013 Edge however my vehicle was not covered because apparently it wasn't built in the Oakville plant!! I feel this should be covered regardless of where my vehicle was built since the issue involves the exact problem described in Ford's "customer satisfaction program 13N02"

The brake pedal is going all the way to floor and struggles to stop the car. With no brakes could cause a major accident. Don't trust driving the car. Has not yet been taken to mechanic or dealer. Research recalls and issues and sounds like this has been a major safety issue that Ford Motor Co. has tried to avoid with some Edges built in that year. Again, no one has inspected the vehicle yet but has ALL symptoms of the posted recall. There was no warning lights.

The contact owns a 2013 Ford Edge. The contact stated that while driving, the brake pedal felt spongy when pressed, causing the braking distance to become extended. The vehicle was taken to an independent mechanic who replaced the brake master cylinder, but the failure continued. The vehicle was then taken to the local dealer who replaced the ABS module, but the failure continued. The brake booster was later replaced, and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 72,000.