2013 FORD EDGE Complaints

This is a vigilant preventative report. There aren't any warning lamps, failures or messages yet and I sure am glad. But the symptoms were noticed on May 21, 2021 after I returned home from getting my emissions done. I noticed both front tires were streaming wet with liquid and at first I thought I had run over something. Then today May 30, I needed to run to the grocery store but before I left I had my son look underneath the hood because I thought maybe a fluid or freon may have caused the scene but soon found out that there is no way for any fluids to penetrate to the tires because there is a solid panel separating the mechanisms underneath the hood from the wheels and tire. That made me take a closer look at the inside of the wheel covers/caps and low and behold you can see because of the dark color of the fluid in the wells of the wheels; brake fluid has been spewing now, both times as far as I can tell. I don't know how long it takes for the fluid reservoir to become empty, but I sure wouldn't want to be driving my vehicle when that happens. So this is in my opinion a "Life or Death" Safety Hazard and would really be appreciative for an immediate response! I need your suggestion as soon as you're able to, what should be my next step. I am a senior citizen and I purchased this 2013 vehicle as my future retirement vehicle in 2014 and retired in 2017. I believed it would be a nice, sturdy well-built and reliable vehicle for years to come. I've owned many a vehicle and have never had any major brake issues during all those years, just regular maintenance on brakes and other expected low maintenance. Never anything of this magnitude to put my life in danger. Wow! An 8 year old vehicle with just under 73,000 miles on the odometer driven less that 50 miles per month, I wouldn't have ever thought this could happen. Hopefully, there is a Safety Recall for this model as well. Still researching....

The purpose of this letter is to request a recall on 2013 Ford Edge. The customer satisfaction program 13N02 released in January of 2014 identifies that “it is possible for the brake booster on your vehicle to develop a small tear in the diaphragm.” This is what has occurred in my vehicle under 100,000 miles. The recall/program covers vehicles made prior to March 28, 2013 and my vehicle was made in approximately June. As a result my request for relief has to this point been denied. I am very disappointed as it is an identical issue to the recall but because my car is approximately 90 days younger than others identified, I am out $940.30 dollars for the repair. The repair is completed now. The vehicle was not stopping responsively and put myself and others at risk. My auto mechanic confirmed the issue and identified it as the same described in the recall noted above. There were no warning lamps or other symptoms to make us aware of the issue. Ford denies to cover my repair as it is a vehicle made shortly after the bulletin identifies.

Entire panel system shuts down when driving at various times. Non-functioning lights, speedometer, and warning systems. Entire panel across Ford Edge goes black. Driving at night and the entire cabin and headlamps shut off immediately. No hazard lights. Ford stated my vehicle is not recalled due to being manufactured at another plant from other recalls of the same year, model and make. Vehicle has less than 28,000 as of this date. Available for inspection immediately.

Backup camera started having issues (screen image upside down, screen flashing) 3 years ago. Dealer stated this is common complaint and since the car was not under warranty the estimated repair could be upwards to $2,000. I asked if the issue was common and pointed out there was a recall on new Ford cars and trucks due to backup camera issues, and why this issue shouldn't be covered as it is has the same problem that the recall on newer vehicle has? There was no response other than asking if I wanted the camera fixed, or not.

I HAVE EXPERIENCED SEVERAL OCCASIONS WHERE I HAVE EITHER HAD TO 1) PRESS THE BRAKES VERY HARD TO THE FLOOR TO STOP, SOMETIMES STILL ROLLING OR 2) OCCASIONALLY FELT VERY STIFF BRAKES THAT WILL NOT STOP THE CAR WHEN PRESSING ON THE BRAKE. THE CAR WOULD CONTINUE TO ROLL. I HAD TO PULL TO THE SIDE SO I WOULD NOT IMPACT THE CAR IN FRONT OF ME. THIS HAS HAPPENED SEVERAL TIMES ON HIGHWAY 23. THERE WAS A RECALL FOR A BRAKE BOOSTER ISSUE, BUT FORD CLAIMS MY CAR WAS MADE THE MONTH AFTER THE RECALL ENDED. THIS ISSUE HAS BEEN HAPPENING FOR YEARS, AND GETTING WORSE RECENTLY. WE HAD TO SCHEDULE THE REPAIR BECAUSE THE CAR WAS UNSAFE TO DRIVE. THE BRAKES WERE IN GOOD CONDITION OTHERWISE - NO OTHER ISSUES.

TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD TO BRING THE VEHICLE TO A STOP. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH THE BRAKE BOOSTER NEEDING TO BE REPLACED. THE CONTACT WANTED A SECOND OPINION AND TOOK THE VEHICLE TO KEN GARFF ST. GEORGE FORD (145 HILTON DR, ST. GEORGE, UT 84770) WHERE IT WAS DIAGNOSED WITH THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RELATED THE FAILURE TO AN UNKNOWN RECALL. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.

EVEN THOUGH THE DOOR IS CLOSED, THE DOOR OPEN SIGNAL IS ON AND WILL STAY ON AND I CANNOT LOCK THE CAR. IT WAS HAPPENING PERIODICALLY, NOW IT IS CONSISTENT. AFTER REVIEWING THE NHTSA WEBSITE, I NOTICED THAT 19N09 WAS ISSUED AND I NEVER RECEIVED THE NOTICE TO BRING THE CAR IN.

DRIVER DOOR AJAR INDICATOR REMAINS ON EVEN WHEN DOOR IS FULLY CLOSED. THIS RESULTS IN DOORS NOT BEING ABLE TO LOCK, POSING A POSSIBLE SAFETY ISSUE. THIS IS HAPPENING RANDOMLY. ADDITIONALLY, THE INTERIOR LIGHT ON CONTINUOUS ILLUMINATION WHICH COULD RESULT IN DEAD BATTERY.

2013 FORD EDGE WITH PUSH BUTTON START MODELS EXHIBITS A SHIFT TO PARK MESSAGE, DISPLAYED WHILE THE SHIFTER IS IN PARK POSITION AND VEHICLE IS STATIONARY AND PARKED. THERE HAS BEEN A TECHNICAL SERVICE BULLETIN ISSUED ON THIS 14 DECEMBER 2017, BUT REPAIR OF SHIFTER KIT -PARK DETECT SWITCH, 2011-2014 EDGE IS NOT COVERED AS A RECALL ISSUE EVEN THOUGH IT IS A WELL KNOWN PROBLEM.

ON GOING ISSUE WITH BRAKE BOOSTER FAILURE, JUST HAD THE 2ND BRAKE BOOSTER REPLACED FOR A HARD BRAKE PEDAL DUE TO DIAPHRAM FAILURE IN THE BOOSTER, IT WAS REPLACED AT A LOCAL FORD DEALERSHIP ON DAY OF 3/2/2018 MILAGE ON VEHICLE WAS 42785 (THIS BOOSTER WAS REPLACED UNDER AN EXTENDED PART WARRANTY DEFECT) 3RD NEW BOOSTER INSTALLED 3/21/2021 MILAGE ON VEHICLE WAS74757 FORD CUSTOMERS SERVICE WAS UNRESPONSIVE TO PROBLEM