2015 FORD EDGE Complaints

WHILE DRIVING DOWN THE INTERSTATE WE HEAR A LOUD 'POP' WHICH SOUNDED LIKE A BALLOON POPPING THEN A CRACKLING NOISE. I LOOKED BACK AND THE ENTIRE REAR WINDOW ON THE HATCH OF OUR EDGE HAD SHATTERED. LUCKILY IT STAYED IN TACT UNTIL WE RETURNED HOME AND WHEN I SHUT A DOOR IT STARTED TO BREAK ALL OF THE WAY OPEN. WE WERE NOT TRAVELING BY ANY OTHER VEHICLE AT THE TIME THIS HAPPENED.

THE DRIVER'S POWER WINDOW INEXPLICABLY AND SUDDENLY FAILS TO OPERATE. AS A RESULT, THE DRIVER'S WINDOW WILL FAIL TO OPEN, CLOSE OR QUIT OPERATING LEAVING THE WINDOW PARTIALLY OPEN/CLOSE. THIS PROBLEM OCCURS WHEN THE VEHICLE IS IN MOTION OR STATIONARY . . . . ANYWHERE/ANYTIME. DURING INCLEMENT WEATHER, IF THE WINDOW IS STUCK OPEN OR PARTIALLY OPEN POSITION, IT BECOMES DIFFICULT TO SAFELY OPERATE THE VEHICLE.

I PURCHASED A CERTIFIED USED FORD EDGE 2015 MODEL IN JULY 2016 AT THIS DEALERSHIP. ON 9/10/17 WHILE DRIVING, I HAD A LOSS OF POWER AND SOME OF THE DASHBOARD LIGHT LIT UP. I MADE TO A PARKING LOT, PUT THE CAR IN PARK AND THEN IT WORKED FINE. THEN ON 10/24/17 WHILE DRIVING TO WORK THROUGH AN INTERSECTION, I LOST POWER AGAIN. I COASTED THROUGH AND PULLED OVER. AGAIN, I WAS ABLE TO PUT THE CAR IN PARK AND THEN IT WORKED. I CALLED GILBERT BAUGH AND THEY SAID I NEEDED TO BRING THE CAR IN. I TOOK THE CAR TO THE DEALERSHIP ON 10/28/17. I EXPLAINED WHAT HAD HAPPENED AND ASK THEM TO LOOK AT THE CAR. LATER THE GUY CAME TO ME AND SAID THEY DROVE THE CAR AND DIDN'T HAVE ANY PROBLEMS BUT THEY TRIED TO RESET THE COMPUTER AND THERE WAS A GLITCH AND THEY CAN'T GET THE CAR TO CRANK. THEY SAID I WOULD NEED TO LEAVE THE VEHICLE. I LEFT THE VEHICLE AND THEN THEY CALLED 10/30 AND SAID THAT THE COMPUTER WAS BAD AND THAT I WOULD NEED TO REPLACE IT, AND IT WASN'T COVERED UNDER MY POWERTRAIN WARRANTY. I QUESTIONED THEM ON THIS BECAUSE THE CAR WAS DRIVABLE WHEN I TOOK IT IN. I CALLED 11/2/17 AND THE COMPUTER WAS NOT IN YET. THEY CALLED ON 11/3 AND SAID THEY RECEIVED THE COMPUTER AND PUT IT IN BUT THAT THE CAR WAS DOING THE SAME THING, WOULD NOT CRANK. I CALLED THEM AGAIN A FEW DAYS LATER AND THEY THOUGHT MAYBE THERE WAS A PROBLEM WITH THEIR COMPUTER THEY WERE USING TO PROGRAM AND HAD CONTACTED FORD FOR ASSISTANCE. AGAIN, I WAITED TO LATER BE TOLD THAT NEW SOFTWARE WILL NEED TO BE WRITTEN BY FORD TO SOLVE THIS PROBLEM. IT HAS NOW BEEN 5 WEEKS, MY CAR IS STILL IN THEIR SHOP AND THEY ARE UNABLE TO PROVIDE ME WITH AN ESTIMATED TIME FRAME FOR REPAIR. THEY SAID THEY ARE WAITING FOR FORD. I REQUESTED A BUYBACK THROUGH FORD, IT WAS DENIED DUE TO MY CAR HAVING APPROXIMATELY 55,000 MILES ON IT.

CAR WAS BEING DRIVEN, CEL CAME ON, ENGINE MISFIRE (SPARK PLUG). TOOK IT TO DEALER, FOUND COOLANT IN 3 CYLINDER BAYS. ODOMETER JUST TURNED 60,000. VEHICLE CURRENTLY AT MALLOY'S FORD IN WINCHESTER, VA

WHILE DRIVING, AT TIMES THE SENSORS, L OR R SIDE WILL ACTIVATE, WITH NOTHING CLOSE TO THE VEHICLE. I HAVE DRIVEN OUT OF MY DRIVEWAY , IT COME ON OR AT AN INTERSECTION, AGAIN WITH NOTHING AROUND THE CAR AND THE SCREEN AND BELLS GO OFF AS IF SOMETHING IS CLOSE. IT HAS BEEN TO THE FORD DEALERSHIP TWICE AND OF COURSE NOTHING.

THE PANORAMIC SUNROOF HAS DEVELOPED A CRACK. A SIMPLE GOOGLE SEARCH WILL SHOW THIS IS A COMMON PROBLEM WITH THIS YEAR. ACCORDING TO THE DEALER, THE CRACK WAS CAUSED BY AN IMPACT. I AM NOT ABLE TO SEE ANY IMPACT DAMAGE. THESE WINDOWS ARE SUPPOSED TO BE STRONGER THAN STEEL. IF I HAVE TO WORRY ABOUT A 200LB GLASS ROOF COLLAPSING ON TOP OF ME, THAT NEEDS TO BE FIXED. FOR REFUSES TO ACKNOWLEDGE THIS AS A DEFECT AND PUTS IT OFF ON THE CONSUMER. A SAFETY RECALL SHOULD BE ISSUED.

THE GLASS PANEL ON THE PANORAMIC SUNROOF CRACKED FOR NO OBVIOUS REASON. SELLING DEALER WAS CONTACTED. THE SERVICE MANAGER LOOKED AT THE GLASS AND STATED THAT "IT WAS CAUSED BY IMPACT CALL YOUR INSURANCE COMPANY". THERE WAS NO IMPACT. IT SEEMS THE GLASS PANEL IS UNDER A PRESSURE/STRESS LOAD. THE GLASS JUST CRACKED.

REAR DOORS FREEZE SHUT TRAPPING REAR SEAT RIDERS. THIS HAS HAPPENED MANY TIMES ON THIS CAR HERE IN NORTHERN MINNESOTA. HAVE TAKEN CAR TO DEALER THREE TIMES WITH THE DOORS FROZEN. THEY HAVE DONE ALL THEY CAN TO REPAIR THIS INCLUDING MODIFYING THE CAR AT MY COST. FORD HAS NOT RESPONDED WITH ANY HELP, OUR DEALER HAS NO IDEA WHAT MORE THEY CAN DO, BUT HAS TOLD US WE ARE NOT ALONE WITH THIS PROBLEM. IT HAPPENS ANYTIME WE HAVE SLUSH ON THE ROADS AND THE TEMP. IS BELOW 32 DEGREES

TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE EXPERIENCED A LOSS OF THROTTLE RESPONSE WHEN DEPRESSING THE ACCELERATOR PEDAL, AND FAILED TO ACCELERATE PROPERLY. AFTER SHUTTING THE ENGINE OFF AND BACK ON, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER (FRIENDLY FORD IN LAS VEGAS, NV) AND A MODULE WAS REPLACED. AFTER THE REPAIR WAS PERFORMED, THE VEHICLE IDLED VERY HIGHLY UNTIL THE ENGINE WARMED UP. ALSO, THE BRAKES WOULD NOT FUNCTION PROPERLY. THE DRIVER WAS UNABLE TO GRADUALLY STOP THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT NO FAILURES WERE FOUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 4,000.

TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE DRIVING, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE ENGINE AND THE VEHICLE STARTED TO DRIVE ABNORMALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE OIL PRESSURE SENSOR LEAKED OIL AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED AN UNKNOWN FORD DEALER WHERE IT WAS DETERMINED THAT THE ENGINE COULD NOT BE REPAIRED AND THE CONTACT WAS ADVISED TO CALL NHTSA. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE WARRANTY HAD EXPIRED AND OFFERED NO FURTHER ASSISTANCE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.