2020 FORD ESCAPE Complaints

2020 Ford escape with 37k miles The drivers door started making horrible noises. And became difficult to close properly. All of the spot welds that hold the limiting arm bracket in place have broken and now the arm hangs loose. Window will only roll down part way. This all started 4 weeks ago! I know there is already an NTHSA investigation into this issue. I want to help push it forward to force ford to issue a recall and develop a solution to this defect that is clearly caused by poor manufacturing processes.

The sun roof opening panel shield fell off while I was driving. It covers the divider between the front and rear sun roof glass. Luckily I didn't have the shade open so it was just sliding all around the sun shade. I did some research on the problem of the shield falling off. It seems that it is held on by 4 or 5 pieces of double faced tape. If I had had the sun shade opened, the piece could have fallen on me or a passenger in my car. It extends across the width of the car, from window to window. I brought the car to the Ford Dealership in Metairie, La. Matt Bowers Ford. My car is 3 years old with a little over 15,000 miles on it. It is no longer under warranty for this problem. I only have a remaining warranty on the Powertrain. However, Ford agreed to give me a Good Faith Discount and the repair will be $200 instead of the initial $2500 quoted to replace the sun shade and panel shield. When the Service Tech tried opening the sun shade to retrieve the panel and put it back in place, I think it hit a spring and the entire shade rolled up and was ruined. That had to be replaced too.I asked the Service Technician if they were going to install the panel shield with double faced tape again, and he said those were his instructions. I feel that the shield will come down again in time and I might not be so lucky this time and be using the sun roof, thereby possibly getting hit in the head while driving. It needs something stronger than double faced tape. In my opinion this should be a recall and Ford should figure out a better way to install this panel shield. It seems to be happening to quite a lot of Ford Escapes.

The contact owns a 2020 Ford Escape. The contact stated that after entering the vehicle, the front driver's side door made an abnormal popping sound while closing. The vehicle was taken to the dealer, where the front driver's side door check arm and welds had fractured while the contact was closing the door. The dealer towed the vehicle to the collision center, where it was determined that the front driver's side fender and the front driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 56,000.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver's side door failed to remain closed. The contact inspected the door and noticed three holes in the door hinge with missing screws which prevented the door from securely closing. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.

The drivers side door - the weld on the arm has fractured. Causing a loud clunking noise every time the door is opened or closed. This 'break' has caused the window to only be able to roll down about 6 inches. Also, because of the break, the interior lights don't recognize that the door is closed and will stay on as if there is a door open. When called local Ford Dealership, I was advised it is a common problem and the whole door needed to be replaced. Currently, I am out of warranty but upon investigating online, this is a very common problem in the 2020 Ford Escape Drivers side door.

Driver side door hinge/weld breaks. The metal pops, makes a loud sound, door then has to be forced shut. Due to this the window and lock does not work properly. It goes down particularly then stops. Was taken to New Brighton Ford and spoke with Dan who diagnosed the problem. Was told needed new door. The car was purchased brand new from Freeway Ford in October 2020. Was told no warranty and extended warranty does not cover body.

Loud popping noise when opening driver side door, feels like the door is starting to slip, at times have trouble closing, now the window when rolled down will not roll back up. Popping, cracking noise started 3+ months ago, have call into dealership at this time. Not able to use the window at all now and not sure the door will stay continue to be usable.

A weld in the driver's side door assembly has failed. I am concerned that the door may inadvertently open while driving. The problem has been confirmed by a dealer. I had no warning of the problem until the door mechanism failed and continues to fail with each opening/closing. I do not have the funds to repair/replace the door of the vehicle.

The AWD module failed-- it is at the dealer for repair now. Several errors popped-- pre-collision, hill assist, AWD, traction control all turned off The dealer determined the AWD module needed to be replaced. The error codes popped up and I brought it to the dealer within three days. Ford states this part is not covered under the "bumper to bumper" warranty, which expired four months ago. It is not part of the powertrain warranty, which is still active. The same make/model/year produced at the same plant had a Customer Satisfaction Program to replace this part, but it only covered a very small window of dates.