2013 FORD ESCAPE Complaints

PLEASE SEE ATTACHED DOCUMENTS. INCLUDED IS A LETTER WRITTEN TO FORD THAT WAS SENT TODAY, 3/2/2020, IN THE MAIL. AS YOU CAN SEE, I HAVE DONE MY RESEARCH AND THIS EVENING I CONTINUED MY RESEARCH WHICH LEAD ME TO STUMBLE UPON A FACEBOOK GROUP CALLED "FORD ECOBOOST NIGHTMARE" WHICH THEN FURTHERED MY RESEARCH MORE. I FELT AS THOUGH I HAD TO FILE THIS WITH THE NHTSA IN ORDER TO KEEP MYSELF AND FELLOW-DRIVERS SAFE.*DT *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 50 MPH THE VEHICLE SPEED DECREASED INDEPENDENTLY TO 30 MPH AND VEHICLE LOST MOTIVE POWER. THE RPM WAS REVVED UP HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT DETECTED COOLANT LEAKING FROM VEHICLE. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE TURBO LINES ARE STRESSED. THE CONTACT CALLED JOHN SANG FORD 195 UPPER RIVER RD, GALLIPOLIS, OH 45631(800) 272-5179, HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.

MY TRUCK KEEPS SAYING HIGH ENGINE TEMPERATURE STOP SAFELY....LIKE IT'S RUNNING HOT AND IT WILL NOT LET ME DRIVE...I HAD TO GET IT TOWED TWICE...THIS HAPPENED TO ME WHILE DRIVING ON A HIGHWAY TWICE..I FEEL LIKE IT'S VERY DANGEROUS. THERE WAS A RECALL ON IT ONCE AND I CALLED FORD TO TELL TO HAVE IT FIXED BUT DID NOT GET A GOOD ANSWER I WAS LOOKING FOR.

ENGINE RANDOMLY SHUTS OFF WHILE IN MOTION. FORD SURPRISINGLY 'CAN'T' REPRODUCE THE PROBLEM. IT'S VERY DANGEROUS AND MOST OF THE TIME LEAVES US STRANDED IN THE MIDDLE OF THE ROAD. A COUPLE TIMES IT HAS LEFT US IN THE MIDDLE OF BUSY INTERSECTIONS. ONLY 87K MILES.

ENGINE KEEPS STALLING AFTER DRIVING FOR AWHILE TOOK IT TO FORD GARAGE A FEW MONTHS AGO THEY SAID THEY COULDN'T FIND ANYTHING. I KNEW SOMETHING WAS WRONG I HAVE ALREADY REPLACED THE TRANSMISSION AND BASED ON RESULTS OF NEW DIAGNOSTIC TEST DONE BY A FRIEND AND NOT FORD GARAGE 2103 FORD ESCAPE P0234 I MAY EVENTUALLY BE REPLACING ANOTHER. THIS IS VERY ANNOYING BECAUSE THE FORD GARAGE CAN'T FIND THE PROBLEM.

AFTER DRIVING JUST 1 MILE ON CITY STREETS AT LESS THAN 40 MPH, MY FORD SUDDENLY DISPLAYED THESE ALARMS: "LOW COOLANT LEVEL, ENGINE OVERHEATING, PULL OVER IMMEDIATELY.". I PULLED OVER, TURNED OFF THE ENGINE, AND HAD THE CAR TOWED TO THE NEAREST FORD DEALER. MECHANIC'S DIAGNOSIS: WARPED ENGINE BLOCK, WHICH ENABLED COOLANT TO LEAK INTO ONE OF THE CYLINDERS. IT TOOK 12 WEEKS AND $7,930 TO GET THE ENGINE REPAIRED. I PURCHASED THIS CAR NEW ON OCTOBER 5, 2012. IT HAD APPROXIMATELY 37,000 MILES ON IT WHEN THIS HAPPENED. MY RESEARCH ON YOUR WEBSITE REVEALED THAT THIS CAR HAS BEEN THE SUBJECT OF 15 RECALLS, 3 OF WHICH HAD TO DO WITH ENGINE OVERHEATING AND LOSS OF ENGINE COOLANT. ONE OF THE LATTER RECALLS (FORD RECALL CAMPAIGN NUMBER: 12S39) OCCURRED BEFORE I PICKED UP THE CAR, BUT I CONFIRMED THAT MY ENGINE WAS ONE OF THOSE AFFECTED BY THAT RECALL. THUS, I HAVE NO EVIDENCE THAT THE REPAIR RELATED TO THIS RECALL WAS EVER PERFORMED. I TOOK THE CAR TO A DEALERSHIP TO HAVE THE OTHER RECALLS (FORD RECALLS 12S41 AND 13S12) ATTENDED TO. I ALSO DISCOVERED THAT AS OF 16-JULY-2018, THE OFFICE OF DEFECTS INVESTIGATION (ODI) HAD RECEIVED 40 VEHICLE OWNER QUESTIONNAIRE (VOQ) REPORTS FOR MODEL YEAR 2013 FORD ESCAPE VEHICLES REPORTING THAT THE VEHICLE WILL SUDDENLY STALL WITHOUT WARNING WHILE DRIVING. THE SUBJECT VEHICLES ARE EQUIPPED WITH A 1.6L GTDI (TURBO) ENGINE. COMPLAINANTS ALLEGED STALLING CAUSED BY OVERHEATING OF THE ENGINE RESULTING IN DELAYED OR NO RESTART POSSIBLE. THIS ENGINE IS THE ONE I AM WRITING ABOUT. THE MECHANIC WHO REPAIRED MY VEHICLE ALSO REPORTED THAT THIS WAS THE THIRD OR FOURTH SUCH REPAIR THAT HE HAD PERSONALLY CONDUCTED. MY TWO PHONE CALLS TO FORD MOTOR CO. CUSTOMER SERVICE HAVE BEEN UNFULFILLING. THE CAR IS NO LONGER COVERED BY ITS 5-YEAR WARRANTY DESPITE THAT FACT THAT IT HAS ONLY 37,000 MILES ON IT, AND I HAVE ALWAYS HAD IT SERVICED PROPERLY.

MY WIFE DRIVING THE CAR, 2013 FORD ESCAPE WITH 75000 MILES AND THEN THE ENGINE LIGHT IS ON. BROUGHT THE CAR TO THE DEALER AND DIAGNOSED THAT SOME COOLANT IS LEAKING TO THE ENGINE CYLINDER 4

FORD DID A DIAGNOSTIC ON IT WHICH 2 CODES SHOWED BUT THEY TESTED AND COULD NOT FIND THE ISSUE. SO I THEN TOOK IT TO THE APPROVED SERVICE SHOP. THE FIRST TIME THEY REPLACED THE PCV VALVE BUT WHEN I PICKED IT UP THE NEXT DAY, THE ENGINE LIGHT CAME BACK ON AND WAS NOW FLASHING. THE SHUDDERING WAS NOW HAPPENING WHILE DRIVING 70MPH. I TOOK IT DIRECTLY BACK TO THE SHOP WHERE THEY WORKED ON IT FOR ABOUT 3 HOURS. AS IT WAS A SATURDAY, THEY ASKED ME TO BRING IT BACK IN ON TUESDAY WHEN THE SR. TECH WAS THERE. ON THAT DAY IT WAS THERE FOR ANOTHER 6 HOURS. THEY CONSULTED WITH THEIR HEAD TECH WHO HAS BEEN THERE OVER 30 YEARS AND ALSO WITH SEVERAL FORD LEAD TECHNICIANS. THEY REPLACED THE EGR VALVE AND ASKED ME TO LET THEM KNOW HOW IT WAS. THE NEXT MORNING I HAD THE SAME ISSUE. THEY ASKED ME TO BRING IT BACK IN AND THEY WERE TOLD BY FORD TO REPLACE A SENSOR. ONCE REPLACED THAT DID NOT FIX THE ISSUE. AT THAT POINT THEY DECIDED WITH FORD TO TAKE IT TO FORD TO DO ANOTHER DIAGNOSIS. THE CODE SHOWS WHAT THEY'VE ALREADY FIXED. AT THIS POINT THERE IS NOT MUCH ELSE THEY CAN DO. I HAVE A VEHICLE THAT CAN'T BE FIXED AND I DON'T FEEL SAFE DRIVING.

CAR CUTS OFF/LOOSES POWER ALSO HAVE TO CONSTANTLY PUT ENGINE COOLANT IN AND CHANGE TRANSMISSION FLUID ENGINE WILL RUN HOT, ELECTRICAL SYSTEM ISSUES DOORS UNLOCK, CAN NOT DRIVE OVER 35MPH, FUEL SYSTEM PUTTING GAS IN CAR WILL NOT START AUTOMATICALLY HAVE TO PUMP GAS PEDAL CAUSING UNSAFE TRAVEL

CAR TURNS OFF WHILE DRIVING. MECHANIC FINALLY PULLED UP FORCED ENGINE SHUTDOWN AND HAD NO IDEA WHAT IT MEANT, SO I TOOK IT TO FORD. THEY CANT DUPLICATE THE ISSUE THEY DONT KNOW HOW TO FIX IT. I HAVE NO LIGHTS ON. I AM LITERALLY AFRAID FOR MY LIFE. FORD STILL HAS MY CAR HOPING TO DUPLICATE THE ISSUE. FORD HEADQUARTERS ARE BARELY HELPFUL. PROVIDED ME WITH A CASE NUMBER AND THAT'S ALL. NO INDICATION THE CAR WOULD TURN OFF. HAPPENED 3 TIMES IN 2 WEEK SPAN. IN AND OUT OF THE SHOP I AM TOO SCARED TO TAKE IT OUT THIS TIME. LAST TIME I WAS ON THE HIGHWAY WITH MY CHILDREN. IT STARTS BACK UP AGAIN WHEN I PRESS THE START ENGINE BUTTON BUT I HAVE TO REACT QUICK ENOUGH IN ORDER TO DAVE MY LIFE. NOT SAFE!