2013 FORD ESCAPE Complaints

2013 FORD ESCAPE STEERING STOPS WORKING, BOTH SITTING STILL ON START-UP AND SOMETIMES WHEN MOVING IN TRAFFIC. THE DISPLAY PRESENTS "POWER STEERING ASSIST FAILURE" THE VEHICLE IS STEERABLE FOR ME, 70 Y/O MAN WITH GOOD UPPER BODY STRENGTH, BUT IMPOSSIBLE FOR MY DAUGHTER, THE OWNER OF THE CAR. FORD TELLS ME IT IS A FAULTY ELECTRIC POWER STEERING ASSIST AND FOR ABOUT $2000 THEY WILL REPLACE THE STEERING RACK! IT SEEMS THIS SHOULD BE A RECALL EVENT GIVEN THE DANGER INVOLVED WITH HIGH SPEED DRIVING. THE VEHICLE HAS 87000 MILES ON IT.

THE ENGINE KEPT STALLING OUT AT IDLE OR JUST PUTTING INTO GEAR. MECHANIC DIAGNOSED AS GDI PUMP PSI WAS DROPPING TO 526. HE REPLACED IT. IT IS STILL STALLING OUT WHEN RIGHT AFTER PUTTING IT IN GEAR.

THERE HAVE BEEN SEVERAL COOLANT RECALLS FOR FORD ESCAPES. MINE FELL UNDER ONE RECALL. MY COOLANT LIGHT CONTINUED TO COME ON AND WHEN I TOOK IT TO THE DEALER, THEY WOULD TOP IT OFF AS A COURTESY AND I NEVER RECEIVED A WORK ORDER. I HAD TO REPLACE A COOLANT VALVE ONCE AND THEN I TOOK IT TO THE DEALER AGAIN AND THE SAME THING WAS WRONG. I REACHED OUT TO FORD SINCE THERE HAVE BEEN SEVERAL RECALLS FOR THE COOLANT BUT THEY WOULD NOT COVER ANY PORTION OF THE COST. I FEEL THAT MY CAR SHOULD HAVE BEEN PART OF THE RECALLS SINCE IF I HAD NOT HAD THIS PART REPLACED, THE COOLANT WOULD HAVE LEAKED AND THE CAR COULD HAVE STARTED ON FIRE. THE ADVISOR ACTUALLY SAID, I WAS HIGHLY RECOMMENDING YOU GET THIS REPAIR. I CONTACTED FORD AND ASKED THEM FOR A CUSTOMER REVIEW BECAUSE MY CAR COULD HAVE CAUSED SERIOUS DAMAGE AND ASKED THEM TO HELP WITH THE COST AND THEY SAID THEY COULDN'T. I AM REACHING OUT BECAUSE MY CAR SHOULD HAVE BEEN PART OF THE RECALL AND THIS SHOULD HAVE BEEN COVERED.

ON WEDNESDAY 2/12/2020, WHILE DRIVING HOME, I DETECTED SUBTLE SIGNS OF STEERING CONTROL IRREGULARITIES AND ATTRIBUTED IT TO ICY ROAD CONDITIONS. THE FOLLOWING MORNING, 2/13/2020, ON MY DRIVE INTO WORK, THE STEERING CONDITION BEGAN TO APPEAR AGAIN AND INTENSIFIED. I WAS FORTUNATE TO HAVE MADE IT TO MY PLACE OF EMPLOYMENT AND PROMPTLY SCHEDULED A SERVICE APPOINTMENT THE FOLLOWING DAY, FRIDAY 2/14/2020. WHEN I LEFT WORK THAT DAY, I DISCOVERED A COMPLETE LOSS OF STEERING ASSIST TO THE DEGREE THAT IT WOULD BE IMPOSSIBLE TO SAFELY CONTROL THE CAR. THE EFFORT TO STEER TO ANY NORMAL SAFE DEGREE WAS COMPROMISED AND REQUIRED THAT I ABANDON ANY ATTEMPT TO DRIVE THE VEHICLE. IF THE SEVERE INTENSITY MANIFESTED ITSELF WHILE DRIVING, THE MOST PROBABLE OUTCOME WOULD HAVE BEEN A COLLISON. I HAD THE VEHICLE TOWED TO MY LOCAL DEALERSHIP SATURDAY, 2/15/2020, REQUESTED THEY DIAGNOSE THE PROBLEM, AND EXPRESSED MY ANGER AT A DESIGN FLAW THAT IS LIKELY TO RESULT IN SOMEONE'S DEATH. THEY CALLED ME BACK LATER THAT DAY AND GAVE ME AN ESTIMATE OF NEAR $2,500 TO REPLACE THE COMPLETE STEERING RACK. I DISCOVERED THROUGH INTERNET SEARCHES, ACTIVE RECALLS OF PRIOR ESCAPE BODY TYPES FOR A SIMILAR FAILURE BUT NONE ON MY YEAR. I ALSO DISCOVERED NUMEROUS CASES IN MY INTERNET SEARCH OF THE SAME FAILURE ON MY YEAR ESCAPE. MY WORK COMMUTE WAS PRIMARY CITY DRIVING.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE SUDDENLY SHUT OFF IN THE MIDDLE OF TRAFFIC. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS THE ELECTRICAL SYSTEM WIRING. THE VEHICLE WAS THEN TAKEN TO THE CAMPBELL FORD LINCOLN, INC. (2801 S 11TH ST, NILES, MI 49120) WHERE DIAGNOSTIC TESTING DETERMINED THAT THE FAILURE WAS RELATED TO THE SECURITY SYSTEM AND KEY FOB. THEY STATED THAT ANOTHER KEY NEEDED TO BE MADE. THE ISSUE RECURRED AND THE VEHICLE HAS BEEN BACK TO THE DEALER FOR A MONTH WITH NO FIX YET FOR THE ISSUE. THE MANUFACTURER JUST STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE FAILURE MILEAGE WAS 117,653.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED THE AIR BAG ABOVE THE FRONT PASSENGER'S SIDE WINDOW DEPLOYED INADVERTENTLY. THE VEHICLE WAS TOWED TO NEWINS BAY SHORE FORD LOCATED AT (219 W MAIN ST, BAY SHORE, NY 11706 631-665-1300) BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE REPORTED A FALSE ALERT STATING THAT THE COOLANT LEVEL WAS LOW. THE CONTACT STATED THAT THE COOLANT LEVEL WAS AT THE RECOMMENDED LEVEL. A SECONDARY ALERT WAS RELAYED WITH INSTRUCTIONS TO PULL OVER AS THE VEHICLE STALLED. WOODY ANDERSON FORD 2500 JORDAN LN NW, HUNTSVILLE, AL 35810, WAS CONTACTED BUT WAS UNABLE TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE COOLANT LEVEL SENSOR. THE INDEPENDENT MECHANIC LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 147,000.

STEERING ASSIST FAULT- NO STEERING CONTROL , WILL NOT TURN LEFT OR RIGHT VEHICLE WAS STATIONARY AFTER PARKING, START CAR NO STEERING -STEERING ASSIST FAULT

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT HAD COASTED THE VEHICLE OFF THE HIGHWAY AND PULLED INTO A GAS STATION. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE IN LIMP MODE BACK TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO DON WOOD FORD LINCOLN INC. LOCATED AT 2065 E STATE ST, ATHENS, OH 45701, WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TURBO ASSEMBLY WAS DEFECTIVE. THE VEHICLE PREVIOUSLY REPAIRED UNDER WARRANTY. THE VEHICLE WAS ALSO INFORMED THAT THE FUEL VACUUM PUMP AND FUEL PRESSURE SENSOR WAS DEFECTIVE. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

WHILE DRIVING ON A COUNTY ROAD, MY WIFE EXPERIENCED A SUDDEN LOSS OF POWER STEERING. THE INSTRUMENT PANEL BEHIND THE STEERING WHEEL DISPLAYED A POWER STEERING ASSIST FAILURE NOTIFICATION. WHEN SHE RESTARTED THE VEHICLE, THE NOTIFICATION WENT AWAY AND THE POWER STEERING RETURNED. WE TOOK THE VEHICLE TO GREG DARNELL FORD IN MIDWEST CITY, OK FOR DIAGNOSTICS AND WERE TOLD A GEAR ASSEMBLY IN THE STEERING COLUMN HAD GONE BAD (PART NO. HV6Z-3504-CD). THE REPAIR COST IS $2129 AFTER A 10% MILITARY DISCOUNT. THE PROBLEM IS VERY SIMILAR TO NHTSA CAMPAIGN 14V284000 FOR THE 2008-2011 ESCAPE, BUT THE RECALL HAS NOT BEEN EXTENDED TO COVER MORE RECENT MODEL YEARS. FORTUNATELY, MY WIFE WAS ABLE TO BRAKE AND SAFELY EXIT THE ROAD, SHAKEN BUT WITHOUT INCIDENT. HOWEVER, HAD SHE BEEN TRAVELING AT HIGHWAY SPEED, THE SUDDEN LOSS OF POWER STEERING COULD EASILY HAVE RESULTED IN LOSS OF CONTROL AND A POTENTIALLY DEADLY ACCIDENT. SEVERAL OTHERS HAVE REPORTED THE SAME ISSUE WITH 2013 ESCAPES ON CARCOMPLAINTS.COM. WHEN I CONTACTED FORD CUSTOMER SERVICE, THEY DISMISSED MY CONCERN AND TOLD ME THERE WAS NOTHING THEY COULD DO.