2020 FORD ESCAPE Complaints

The driver's side door is making noise upon opening and closing. It is also getting progressively more difficult to get it to close securely. The Ford dealership took pictures and submitted the issue to Ford but today, October 18, 2023, Ford has refused to cover the cost to repair the door. Info sent to Ford is attached. I purchased this new 2020 Ford Escape on March 31, 2021. It has not been in any type of accident. I couldn't believe the door was defective so I googled it and found many articles on the potential recall due to the incorrect spot welds in the door. I went to the dealer and was told that unless there is a recall, chances are this won't be covered because I have 50,000 miles on the odometer. I drive to Florida, and make lots of long highway trips in my retirement so these are mainly highway miles. I'd like to take the car again to Florida in January with my wife, daughter and two grandchildren but I can't do that with the door like it is. I'd like your office to call Bill Brown Ford in Livonia, Michigan, where we purchased the car or Ford Motor Company and encourage them to stand behind their product and provide the cost of this repair. I am, frankly, amazed that they are not going to make this problem right since it is the result of their faulty workmanship. Please look into this for me. Thank you.

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side door had fractured at the hinge towards the bottom of the door. The window failed to go up or down. The vehicle had been taken to the dealer who determined that the door needed to be replaced; however, the vehicle had not been repaired. The manufacturer was aware of the failure and opened a case regarding the failure. The approximate failure mileage was 45,000.

The contact owns a 2020 Ford Escape. The contact stated that on several occasions after refueling, the vehicle failed to restart. The vehicle was taken to a dealer where it was diagnosed that that canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 31,869.

WELDING CONNECTION ON DRIVERS SIDE DOOR HAS COME UNDONE CAUSING A POPPING NOISE AND NOW DAMAGED THE DOOR.

The left front door spot welds broke. Car is under 40,000 miles. This is NOT a high usage fleet vehicle, but a personal vehicle. Safety issue: The door does not open properly. I can no longer get into or out of the car through the left driver door. In an emergency, it may be impossible to exit the vehicle quickly. The door does not close properly to lock it. The repair will cost thousands; to replace the entire door and check arm. The local Ford dealer and an auto body repair shop have confirmed the problem. The Ford Dealership told me that this was a known issue. No prior warning symptoms. Opened the door one day and it broke.

Driver's door, left front, check strap broke at weld inside of door. Door pops real loud when you open it. The door came open today driving down the road I couldn't get it to shut.

The vehicle's driver's door malfunctioned. It is available for inspection, but I paid to fix it earlier this week out of my pocket. It was confirmed by an auto body repair shop.It has not been inspected by the manufacturer, police, insurance representatives. There was no warning lamps' messages or other symptoms of the problem prior to the failure. The first time it occurred was early last year. It was fixed under the warranty manufacturer twice.The last time it was a week ago, but it was outside the warranty when that occurred.So I paid to fix.

Front driver door makes popping sound and window won’t work. Car is 2020 and dealership is telling me that it’s not covered.

It started with a creaking sound in the drivers door. Then three days later the door became very difficult to close. Took the car to the dealer service department and was told it has a broken spot weld failure that causes the door to be difficult to close and and the window to nor open fully. It is my understanding that this is a known safety problem with other vehicles reporting the same issue. My vehicle has only 18472 miles on it and is 3 years, 3 months old, so no longer covered by the warranty.

Driver’s Door Check Bracket is being stressed. It sounds like it is breaking. Situation has one on very quickly this past week.