2020 FORD ESCAPE Complaints

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline), 26V123000 (Back Over Prevention), and 26V117000 (Visibility); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The component that has failed is my front windshield wiper motor causing visibility issues. It has been confirmed by a service technician. No it has not been inspected by the police only by an auto shop. No it was not any warning. It was raining I turned on wipers and it malfunction. Got stuck in the middle of windshield and I had to pull over and keep turning on wipers for it to go back into normal position

My other door is doing cracking like my other door did camera some time hard to see but I brought to frenchie where I bought they said nothing wrong and since I bought this car there been recall after recall I want to trade in because of all in safe recall but they said no

The outside door window seals began rotting and crumbling apart on the front passenger and both rear door windows. The driver’s door window seal is not affected as the entire door was replaced due to a factory defect. This is allowing heavy amounts of water to run down inside the doors, threatening interior equipment corrosion and failure.

My car has been in shop month at a time it lost all power to start with it has been torn up for the last 2 years 7 turbo 2 in one vist now it has metal saving in the motor ford say dealer ship is responsible dealer ship say ford but I lost my job have 2 kids and no way to go

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The vehicle was subsequently inspected by an independent mechanic, who diagnosed a fuel injector failure, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle was idling roughly while refueling. The vehicle was not repaired. The failure mileage was not available

My vehicle was taking to a ford dealership Dec 8 2020. Diagnosed with transmission problems was told there is no ETA on parts and had to get it delivered to me to avoid them charging storage fees. The car has an unsafe transmission issue and no parts to fix it. My vehicle has 71k miles should not have transmission issues. Ford refuses to help, with a buy back or even the parts or helping in any way

Due to the two unrepaired recalls my family’s safety is at risk. The recalls could cause a fire or crash and with no remedy available my family is unsafe in this vehicle

I purchased this vehicle brand new from Dunphy Ford in Philadelphia, PA, along with a premium extended warranty, with the expectation that Ford would stand behind both its product and coverage commitments. This past weekend, while traveling at highway speeds 75+mph, the sun/panoramic roof began emitting a loud rumbling noise. When I attempted to open it to address the issue, the sunroof liner bunched up in the rear of the vehicle, blocking my rearview visibility and creating an immediate safety hazard. I was forced to quickly close the sunroof while driving to avoid a potentially dangerous situation. Although the fabric returned to position, the interior cover failed to re-seat properly and remains dislodged creating a situation that causes me not to be able to use the sunroof safely due to visibility concerns. This is a safety defect. There are many documented cases of this issue out on the internet with Ford Escapes and other Ford models having this issue. The dealership wants $2,000 just to diagnose the issue. This situation—and the lack of meaningful support by Ford—has been extremely disappointing. Independent research suggests this issue is well-documented and recurring across Ford vehicles, and given that it compromises rear visibility, it constitutes a legitimate safety risk. I find it unacceptable that customers are expected to absorb substantial repair costs for a well known defect that directly affects driver safety. This should be a safety recall. This issue should not be dismissed or minimized, particularly given the safety implications. I was truly panicking while driving above 75MPH and I am an experienced driver. If this had been a newer driver, this could have been horrible. I could not see at all out of my back window. I would greatly appreciate the NHTSA look into this safety risk. Please see attached pictures for reference. Tons of customer complaints out on the internet. Thank you kindly for looking into this matter. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC

Cloth interior cover of sunroof has come loose. It drapes like a curtain when we try to open the sunroof, blocking the rear view. This appears to be a common, known issue across various years of Escapes, but Ford wants $3000 to fix a simple problem.