2017 FORD ESCAPE Complaints

The contact owns a 2017 Ford Escape. The contact stated that while driving at 45 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle with coolant intrusion in two cylinders and determined that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 87,000.

Coolant intrusion in the engine. Causes failure if engine and oil leak on engine. Had it diagnosed with a mechanic.

Mechanic looked at vehicle couldn’t find a coolant leak from anywhere, could be a cracked head.

1. The failed component is the engine. The dealer confirmed that coolant intrusion caused internal engine damage and that the engine requires full replacement. This is especially serious because Customer Satisfaction Program 19B37 had already been performed on the vehicle and was supposed to correct this exact coolant intrusion issue. The dealer even acknowledged that this repair should have prevented the failure, yet the same problem still occurred less than 30,000 miles later. The vehicle has low mileage, has been properly maintained, and should be available for inspection upon request, depending on whether the dealer or repair facility retains the parts. 2. This created a major safety risk. My teenager was driving the vehicle when the engine died, which put them in immediate danger. A sudden engine failure can cause loss of power, rough running, misfiring, or stalling in traffic, at intersections, or at highway speeds, leaving the driver unable to accelerate or move out of the way of other vehicles. This was not just an inconvenience; it created a very serious risk of a crash and potential injury to my child, passengers, and others on the road. 3. Yes. The problem was confirmed by the dealership service department. They diagnosed the failure as the 19B37 coolant intrusion issue and stated that the engine needs to be replaced. They also acknowledged that the prior CSP repair should have fixed this problem. 4. The vehicle has been inspected by the dealership/service center. Ford has also been contacted regarding the issue. To my knowledge, it has not been inspected by police or insurance representatives. 5. Yes. Before the failure, there were symptoms consistent with coolant intrusion, including coolant loss and engine performance problems such as rough running or misfiring. Warning lights and engine-related symptoms appeared before the complete failure and worsened over time until the dealer confirmed internal engine damage. The vehicle had low mileage, all ma

The failure appears to involve the vehicle’s auto start/stop system and related electrical control systems, including the battery management system and/or body control module. The vehicle shuts off unexpectedly while driving and fails to automatically restart, displaying “Auto Start/Stop – Manual Restart Required” and “Shift to Park.” The vehicle is available for inspection upon request. The vehicle has shut off unexpectedly in active traffic, causing a sudden loss of power. This creates a dangerous situation where I am unable to accelerate or move with traffic flow, increasing the risk of being rear-ended or involved in a collision. This has occurred on public roads with other vehicles present, putting both myself and others at risk. The issue is intermittent and has not consistently been reproduced on demand. However, it has occurred multiple times during normal driving conditions. I am in the process of having the vehicle inspected and documented by a dealership. The issue has been reported to the manufacturer, and a case has been opened with Ford Motor Company. At this time, the vehicle has not yet been inspected by police or insurance representatives. There were no consistent warning lamps prior to the failure. At the time of the incident, the vehicle displayed messages including “Auto Start/Stop – Manual Restart Required” and “Shift to Park.” These messages appeared simultaneously with the loss of power. The issue has occurred intermittently without advance warning.

The contact owns a 2017 Ford Escape. While driving at an undisclosed speed, the vehicle suddenly stopped on several occasions and lost automotive power. The Automatic START/STOP message was displayed. The contact manually turned off the feature, but the Automatic START/STOP feature was activated independently. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 193,000.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated and was turning on and off. The thermostat gauge increased to hot. The contact became aware that there was no coolant in the coolant reservoir. Additionally, the oil light was illuminated even though an oil change had been performed two months prior. The vehicle became undrivable. The vehicle was towed to the local dealer, but was not diagnosed or repaired. The contact stated that there was an internal coolant leak. The manufacturer was not notified of the failure. The failure mileage was approximately 121,000.

I am reporting a serious engine defect with my 2017 Ford Escape EcoBoost. Coolant has leaked into cylinder number 4, causing engine damage and failure. The dealership confirmed this diagnosis and stated that a full engine replacement is required, with an estimated cost of $9,000–$10,000. I purchased this vehicle new in 2016 and have been the sole owner. This issue is consistent with known defects affecting EcoBoost engines, including internal coolant leaks and engine block failures. I am submitting this report to ensure it is documented and to request investigation of this safety and reliability concern.

2017 Ford Escape 65,000 miles,1.5l coolant intrusion.#2 cylinder misfire code. First thing upon raising the hood noticed and acknowledged there was no coolant in resevoir. Attempting to replace spark plugs. Removed/replaced #4 plug. Attempting to replace #3 spark plug, plug broke off. Researching and collaborating with reputable mechanic concluded that short block coolant intrusion has occurred. Upon disassembly have encountered turbo boost and catalytic converter full of oil, also needing replaced. Head has been sent to machine shop for inspection and repair. Presently awaiting for repairs to be completed and costs established. Present estimate over $5000. I paid cash for this vehicle in 2019. Vehicle had been leased for 2 years previous. Vehicle had 20,000 miles on it. Ford was well aware of the coolant intrusion (bad engineering) is before they sold me the vehicle in November 2019. They never mentioned or offered any warranty specific to this issue. They sold me a a vehicle knowing that if enough things went wrong while driving this vehicle, catastrophic situation was possible. They should have corrected this issue before they sold it to the next customer.

The vehicle suddenly began running roughly, and produced a loud clicking/knocking noise and engine shut off while driving. We were advised by the Ford mechanic we had it towed to that it was due to the EcoBoost engine failure, and that this is a known issue.Ford has issued technical service bulletins related to this defect, but no recall has been initiated. Given the safety implications of an engine shutting off while driving, the widespread nature of this problem, and the refusal of Ford to own up to this dangerous defect I felt I had to report it.