2013 FORD ESCAPE Complaints

I WAS AT A STOPLIGHT AND MY VEHICLE STALLED AND SUDDENLY DIED WHEN TRYING TO ACCELERATE. AFTER TURNING THE VEHICLE OFF, IT WOULD WORK NORMALLY, AND DO THIS SPORADICALLY. VERY DANGEROUS SITUATION.

VEHICLE WAS ATTEMPTING TO MERGE ONTO A FREEWAY, SPEEDING UP, AND THE VEHICLE STOPPED ACCELERATING AT A NORMAL RATE OF SPEED AROUND 30 MPH. IT TOOK AN UNACCEPTABLE AMOUNT OF TIME FOR IT TO GET UP TO A SAFE MERGING SPEED, BUT I COULD HAVE DIED TRYING TO MERGE. THERE IS SOMETHING WRONG WITH THE DESIGN OF THE POWER TRAIN ON THIS CAR.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHEN THE VEHICLE WAS STARTED, THE ENGINE COOLANT LOW WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO APPLE FORD LINCOLN OF YORK (1801 WHITEFORD RD, YORK, PA 17402, (717) 755-2911) WHERE THE CONTACT WAS INFORMED THAT COOLANT WAS LEAKING FROM BEHIND THE ENGINE AND THAT A HOSE NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

MY INFO LIGHT CAME ON IN CAR SAYING MY ENGINE COOLANT WAS LOW. I FILLED IT 10 DAYS LATER THE SAME THING HAPPENED AGAIN. I TOOK IT TO THE MECHANIC BECAUSE THERE WERE NO LEAKS UNDER MY CAR SO I DIDN'T KNOW WHERE THE COOLANT COULD BE GOING TO. THE MECHANIC PRINTED OUT A RECALL SHEET FOR THE EXACT PROBLEM AND TOLE ME I SHOULD CALL THE DEALER SERVICE CENTER. I CALLED AND THEY SAID THERE WAS NO RECALL ON MY CAR FOR THAT PROBLEM. THE RECALL COVERS MY CAR MODEL, ENGINE SIZE, AND MANUFACTURED DATE. I CALLED FORD CUSTOMER SERVICE AND THEY SAID THE SAME THING AS THE SERVICE CENTER. THE FIRST RECALL ON THIS PROBLEM DIDN'T INCLUDE MY CARS MANUFACTURED DATE, BUT 3 MONTHS LATER THE RECALL WAS UPDATED TO INCLUDE MORE CARS AND MY MANUFACTURED DATE WAS THEN INCLUDED.

DRIVING TO WORK ONE MORNING IN A 40 MPH ZONE, ABOUT 1.5 MILES, WARNING LIGHTS APPEARED AND STATED THAT THE VEHICLE WAS OVERHEATING AND TO PULL OVER SAFELY. THE TEMPERATURE GAUGE HAD SHOT UP TO H FOR HOT. THE VEHICLE IMMEDIATELY SLOWED DOWN, REGARDLESS OF PRESSING THE GAS. I WAS ABLE TO PULL OFF OF A US HIGHWAY AND FIND A SAFE PLACE TO PARK JUST A SHORT DISTANCE. THE VEHICLE NEEDED TO BE TOWED TO THE DEALER.

THIS CAR SHOWED A PROBLEM AROUND MARCH 2017 WHEN IT RANDOMLY STALLED AND DID WHILE IN PARK AT A PARKING LOT. AFTER THAT IT WOULD RUN FINE FOR MONTHS AT A TIME AND THEN I WOULD HAVE THE SAME PROBLEM OF IT STALLING OUT AND DYING WHILE PARKED OR WHEN THE CAR WAS IN PARK. I HAVE REPLACED THE BATTERY 2 TIMES IN THE LAST 2 YEARS AND SOMETHING KEEPS FRYING MY BATTERY. THE PROBLEM HAS ESCALATED IN THE LAST 6 MONTHS TO THE POINT WHERE THE CAR NOW JUST DIES WHILE DRIVING WITHOUT ANY REAL WARNING AND IS UNSAFE TO DRIVE. I TRIED TAKING IT TO A FORD DEALERSHIP AND THEY COULD NOT FIGURE IT OUT AND HAD A HARD TIME RECREATING WHAT I HAD DESCRIBED WAS HAPPENING. THEY TOLD ME TO REPLACE THE FUEL PRESSURE SENSOR, BUT IT HAD ALREADY BEEN REPLACED 2 WEEKS PRIOR TO IT GOING TO THAT DEALERSHIP. THEY BASICALLY TOLD ME TO THROW MONEY BLINDLY AT THE ENGINE TO THE TUNE OF 3K TO 4K OR TRADE IT IN ON SOMETHING ELSE. THOSE WERE THE OPTIONS GIVEN TO ME BY FORD. THE PROBLEMS DID NOT REALLY START UNTIL AFTER 80K MILES AND THE CAR IS WORSE ONCE IT HAS BEEN RUNNING FOR A LITTLE WHILE, GETS WORSE WHEN YOU RUN THE HEATER AND GAME OVER IF THE AC OR DEFROST ARE ON. MY MPG ARE HORRIBLE BUT I DONT EVEN KNOW FOR SURE BECAUSE I WILL LOOK AT THE GAS GAUGE TURN THE CAR OFF AND WHEN I COME BACK FROM LETTING IT SIT THE AMOUNT OF FUEL SHOWING HAS GONE BACK UP CONSIDERABLY. ALSO MY MILS TO EMPTY RANDOMLY WENT FROM THE GAS LIGHT TURNING ON AT 30 MILES TO EMPTY TO 50 MILES TO EMPTY. MY CAR ACTS LIKE IT HAS A TRAUMATIC BRAIN INJURY AND ONE MOMENT IT SEEMS OK AND THE NEXT IS ALL OVER THE PLACE. WE CANT EVEN DRIVE IT ANYMORE BECAUSE IT IS TOO DANGEROUS AND UNPREDICTABLE.

VEHICLE HAS STALLED MANY TIMES WHEN FIRST PROCEEDING INTO TRAFFIC AFTER A COLD START OR HAS EVEN STALLED AFTER COLD START BEFORE PROCEEDING(WHILE PARKED). VEHICLE HAS BEEN TAKEN TO A FORD DEALERSHIP FOR SERVICE. THEY DID NOT FIX THE ISSUE DUE TO THE FACT THAT THERE WAS NO CHECK ENGINE LIGHT SHOWING AND THEY COULD NOT RECREATE THE PROBLEM.

1. MY FRONT BUMPER CAME APART 2 WEEKS AFTER PURCHASE AT A PLACE WHERE THE METAL WAS WELDED AND THEN CAME HALFWAY OF ALL PIECES FELL OFF ATTACHED TO FRONT BUMPER AND NO COLLISION TOOK PLACE HOWEVER WHEN I BACKED UP OUT OF THE PARKING SPACE IT CAUGHT ON THE CURB AND PULLED APART EVEN MORE. 2. SINCE PURCHASE AFTER FILL UP THE ENGINE CRANKS HOWEVER WILL NOT TURN OVER WITHOUT APPLYING A LITTLE GAS. 3. NOW YESTERDAY I HAVE TOO TURN ON IGNITION TWICE TO START EVERYTIME I NEED TO TURN ON THE CAR. 4. I ALSO HAD 5 RECALLS THE DEALERSHIP DID NOT MAKE ME AWARE OF FIXED ( THEY ONLY SAID REAR SEATBELTS HAD TO BE REPLACED) WELL SHORTLY AFTER I PURCHASED 3 DOORS WOULDN'T LATCH I HAD TO ROPE MY DOORS SHUT UNTIL I COULD GET INTO SEWEL FORD. MY FAMILY HAS BEEN IN SO MUCH DANGER IN THIS VEHICLE. I AM A 40 YEAR OLD DISABLED WOMAN WITH 3 CHILDREN, MY STEP -DAD IS BLIND, MY BROTHER IS TERMINALLY ILL AND NEEDLESS TO SAY I NEED A RELIABLE VEHICLE IN ONE PIECE. I HAVE FILED A COMPLAINT WITH THE ATTORNEY GENERAL AND THE DMV RESPONDED THAT AN INVESTIGATION HAS BEEN SET OUT TO DETERMINE HOW MUCH OF THIS IS MANUFACTURE DEFECT AND WHAT PART THE DEALERSHIP PLAYED BY NON- DISCLOSURE OF REMAINING RECALLS MAKING ME BELIEVE THEY WERE CONCERNED FOR OUR SAFETY BY FIXING THE REAR SEAT BELTS.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO MOVE. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE IN ORDER FOR IT TO OPERATE NORMALLY. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FRIO CHEVROLET (6919 I-35, DILLEY, TX 78017, (830) 469-1209) WHERE IT WAS DIAGNOSED THAT COOLANT WAS NEEDED. THE DEALER PRINTED FAILURE CODE NUMBER: P26B700 REGARDING THE COOLANT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THE SAME THING AS THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 90,000.

I AM CONTACTING YOU REGARDING MY 2013 FORD ESCAPE, VIN: [XXX]. WHILE I WAS DRIVING THE TRANSMISSION COMPLETELY STOPPED WORKING, ALMOST CAUSING AN ACCIDENT AND ALSO CAUSING ME TO BE STRANDED IN ANOTHER STATE. I EVENTUALLY HAD THE CAR TOWED BACK TO VALVOLINE IN NORTH READING, MA WHERE THE TRANSMISSION HAD BEEN FLUSHED LESS THAN A WEEK BEFOREHAND. THEY HAD THE CAR TAKEN TO AAMCO WHO DETERMINED THE TRANSMISSION HAD FAILED. THE CAR ONLY HAS 39,200 MILES ON IT AND NOW NEEDS A TRANSMISSION REPLACEMENT. I WAS TOLD MY FORD TO CONTACT YOU TO REPORT THIS PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR