2013 FORD ESCAPE Complaints

CONSISTENT ISSUES WITH THE ENGINE COOLANT SYSTEM RESULTING IN ANTIFREEZE GOING INTO THE VALVES. WE ARE NOW HAVING TO HAVE THE ENTIRE ENGINE REPLACED.

VEHICLE LOSES POWER STEERING WITHOUT NOTICE; VEHICLE WAS STATIONARY, I STARTED IT AND RECEIVED AN ERROR MESSAGE THAT POWER STEERING FAILED. THIS HAPPENED TWICE. I READ SEVERAL RELATED REPORTS ON THIS WEBSITE AND ONLINE AND ALSO SAW THERE WAS A RECALL FOR THIS ISSUE IN PREVIOUS YEAR MODELS. DEALERSHIP DID NOT WARN ME.

ENGINE STALLED ON MAJOR FREEWAY. MECHANIC AND FORD DIAGNOSED IT WITH THE TURBOCHARGER FAILING. IE; LITERALLY CAME APART. THE CATALYTIC CONVERTERS ARE NOW ALSO DAMAGED DUE TO THE TURBOCHARGER FAILING AND GIF KNOWS WHAT ELSE. THERE WERE NO CODES, THE ENGINE SYSTEM, STATED THAT THERE WERE NO ERRORS.

2013 FORD ESCAPE SE BOUGHT 3/29/17AT THE TIME THE 12V DC POWER OUTLET, AUX PORT & USB PORT DID NOT WORK. 4/22/2018 THE VEHICLE STOPPED ON THE PA TURNPIKE IMMEDIATELY AFTER I RECEIVED A WARNING 'HIGH ENGINE TEMPERATURE, PLEASE STOP VEHICLE SAFELY'. SERVICE APPOINTMENT FOR 4/25/18 & WAS INFORMED THAT THERE WAS A RECALL ON THE ENGINE COOLANT BYPASS SYMPTOMS, ISSUES WITH THE WATER PUMP & 2-3 OTHER ISSUES THAT WERE ALL COVERED UNDER FORD RECALLS &FORD WEXFORD WOULD FIX IT ON 4/30/18. 5/4/18 INFORMED THAT THEY HAD NOT BEEN ABLE TO CONTACT FORD WEXFORD FOR AN UPDATE. I CONTACTED FORD WEXFORD & WAS INFORMED THAT THEY DID NOT HAVE A 2013 FORD ESCAPE TO REPAIR. I RECEIVED A CALL BACK INFORMING ME THAT FORD WEXFORD WAS UNAWARE THAT THE SUV WAS AT THEIR LOT SINCE 4/30/18 & THEY WOULD NOT BE ABLE TO SERVICE IT UNTIL THE FOLLOWING WEEK. 5/10/17 I PICKED UP THE SUV AND WITHIN 24 HOURS STARTED HAVING ADDITIONAL PROBLEMS/SIGNALS INCLUDING THE SERVICE ENGINE, SEATBELT, BATTERY, BRAKES, HILL ASSIST NOT AVAILABLE, HIGH ENGINE TEMPERATURE STOP SAFELY AND THE SPEEDOMETER NOT FUNCTIONING. I CONTACTED JD BYRIDER WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT IT COULD POSSIBLY BE THE BATTERY, STARTER OR ALTERNATOR. I WAS TOLD TO TAKE IT TO AUTO ZONE TO HAVE A COMPUTER DIAGNOSTIC. I RETURNED THE VEHICLE 5/17 & WAS INFORMED THAT THE VEHICLE WOULD HAVE TO GO BACK TO FORD WEXFORD. I SPOKE WITH ANDY AT FORD WEXFORD AND HE INFORMED ME THAT THE SUV HAD A WIRING ISSUES THEY WEREN'T ABLE TO FIX, THAT THE SUV WOULD NEED A NEW COMPUTER SYSTEM AND THAT THIS WOULD BE 1-2 WEEKS. I WAS ALSO TOLD THEY HAD A CALL OUT TO FORD CO. TO DISCUSS THEIR CONCERNS. ON 5/31/18 I RECEIVED A CALL INFORMING ME THAT THE SUV NEEDED A NEW COMPUTER SYSTEM, THAT IT WAS NOT COVERED UNDER MY WARRANTY AND THAT THE COST WOULD BE $1100.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE COOLANT SYSTEM INDICATOR ILLUMINATED. WHILE DRIVING 60 MPH, THE ENGINE OVERHEATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO ADVANTAGE FORD LINCOLN SALES, INC. (885 HAGERTY DR., FREMONT, OH 43420), BUT WAS NOT REPAIRED. THE DEALER STATED THAT THERE WAS A LEAK FROM THE COOLANT SYSTEM THAT CAUSED THE LEVELS TO BECOME TOO LOW; THEREFORE, THE VEHICLE OVERHEATED. THE CONTACT WAS ADVISED TO KEEP THE COOLANT LEVEL TOPPED OFF IN THE INTERIM. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 83,974.

OURS IS A 2013 FORD ESCAPE WITH ONLY 37,000 MILES ON THE ODOMETER. IT'S HARDLY BEEN DRIVEN FOR A SIX YEAR OLD CAR AND HAS BEEN WELL MAINTAINED ACCORDING TO THE MANUFACTURER'S RECOMMENDATION.UPON STARTING THE CAR IN THE DRIVE MODE, THERE WAS A PRONOUNCED "CLUNK" SOUND FROM BELOW THE CABIN SECTION OF THE CAR. THE CAR WOULD BEGIN MOVING FORWARD AND THEN SHIFT INTO NEUTRAL. THIS SITUATION CONTINUED FOR ABOUT 1/10 OF A MILE. WHILE TURNING AROUND TO RETURN HOME, THE SAME THING HAPPENED IN THE REVERSE MODE. THE CAR HAD TO BE TOWED TO THE DEALER AS IT APPEARED TO BE UNSAFE TO DRIVE ON A HIGHWAY. THE DIAGNOSIS WAS CLUTCH AND TRANSMISSION FAILURE. COST TO REPAIR $4,300.00. SEEMS TO ME THAT THERE HAS TO BE A BASIC DEFECT IN THE PRODUCT HAVING READ SO MANY OF THE OTHER COMPLAINTS ON THIS SITE. ADDITIONALLY AND IN RETROSPECT, THE ENGINE WOULD BEGIN RACING TO A HIGH RPM IN THE PARK MODE WITHOUT A FOOT ON THE ACCELERATOR. THIS WAS A DISTURBING PHENOMENON.

WHEN I TURNED ON THE CAR TO GET BACK HOME FROM THE GROCERY STORE THE SCREEN SHOWED "STEERING WHEEL AT FAULT." THE STEERING WHEEL WAS VERY HARD TO TURN AND I HAD TO GET HOME SO I MANAGED TO GET THE CAR TO THE HOUSE. THE NEXT MORNING, THE SAME THING HAPPENED AGAIN AND BECAUSE OF THIS PROBLEM I COULD NOT TAKE MY CAR TO A TRIP WHERE I HAD ALREADY PLANNED, NOW I CAN'T DRIVE IT TO WORK EITHER, IT HAS BEEN TWO DAYS AND THE SAME PROBLEM REMAINS.

WINDSHIELD HAS BEEN LEAKING FOR AWHILE. DID NOT NOTICE UNTIL STAIN APPEARED INSIDE ON THE HEADLINER.

RECENTLY IT DIED WHILE DRIVING ON A BUSY HIGHWAY. I WAS EXTREMELY LUCKY THAT I COULD GET OFF THE ROAD, AND THAT THERE WAS NOT A MAJOR ACCIDENT. MY CAR TURNS OVER, BUT WILL NOT RESTART. AFTER MY MECHANIC HAD IT FOR A DAY, HE CONTACTED ME STATING IT HAS AN ELECTRICAL PROBLEM AND THAT HE WAS CALLING THE FORD DEALERSHIP, DUE TO IT BEING FAULTY AND THAT THEY SHOULD FIX IT. I THEN WAS CALLED BACK AND HE CONFIRMED WITH AUBURN FORD, IN AUBURN, CAN, THAT THERE WAS A RECALL THAT COULD FIX THE PROBLEM AND THAT THE DEALER HAD TO DO THE REPAIRS, WHY I CALLED FORD, I WAS TOLD THERE WAS ONLY 1-RECALL FOR THE DOORS. AFTER I TOLD HIM THE MECHANIC WAS TOLD THERE WERE 2, HE CHANGED HIS STORY. HE THEN SAID THERE WERE 2-RECALLS, BUT NEITHER WOULD FIX MY CAR. HE THEN STARTED I WOULD NEED TO PAY $ TO HAVE THEM DIAGNOSE IT.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED PREMATURE ENGINE FAILURE THAT CAUSED THE MOTOR TO FAIL TWICE. THE DEALER (PLATTSBURGH FORD, 320 CORNELIA ST, PLATTSBURGH, NY 12901, (518) 561-5030) DIAGNOSED THAT AN UNKNOWN OEM PART WITHIN THE MOTOR NEEDED TO BE REPLACED. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES), BUT THE SAME DEALER CONFIRMED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.