2013 FORD ESCAPE Complaints

COOLANT LEAKED INTO THE ENGINE AND CRACKED THE ENGINE BLOCKS BACK IN JULY OF 2017. THE ENGINE WAS REPLACED. MARCH 5TH 2018 THE CHECK ENGINE LIGHT CAME ON AGAIN. THIS TIME, THE CODE IS FOR A COOLANT BYPASS VALVE THAT THEY'RE NOT COVERING UNDER WARRANTY. WE MISSED THE RECALL BY 10 DAYS PRODUCTION DATE. THIS PART WAS RECALLED FOR A REASON AND OUR CAR SHOULD BE INCORPORATED INTO THAT RECALL DESPITE THE PRODUCTION DATE.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE DECELERATED AND THE ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, THE VEHICLE STARTED TO OVERHEAT. THE CONTACT COASTED TO THE SIDE OF THE ROAD, POWERED OFF THE ENGINE, RESTARTED THE VEHICLE, AND WAS ABLE TO CONTINUE DRIVING. THE FAILURE RECURRED A FEW TIMES. THE VEHICLE WAS TAKEN TO GLENN FORD LINCOLN (4080 LEXINGTON RD, NICHOLASVILLE, KY 40356, (859) 587-9020) WHERE IT WAS DIAGNOSED THAT THE COOLANT WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT OBSERVED FLUID LEAKING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (FORD FAIRFIELD, 3050 AUTO MALL CT, FAIRFIELD, CA 94534) WHERE IT WAS DIAGNOSED THAT THE ENGINE COOLANT VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC WHERE THE COOLANT WAS TOPPED OFF. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER. THE FAILURE MILEAGE WAS 85,000. THE VIN WAS NOT AVAILABLE.

FIRE HAZARD. I HEARD STRANGE VIBRATING SOUNDS INSIDE THE CABIN. FROM THE OUTSIDE I NOTICED A PIECE OF ALUMINUM TOUCHING THE GROUND. THIS TURNED OUT TO BE THE CATALYTIC CONVERTER HEAT SHIELD THAT BECOME COMPLETELY UNWRAPPED. THE FLIMSY HEAT SHIELD IS MADE OF FIBER GLASS INSULATION AND ALUMINUM FOIL. THE CATALYTIC CONVERTER IS EXPOSED NOW TO THE FLOOR AND CAN START THE CARPET FIRE INSIDE THE CAR. THIS ISSUE WAS KNOWN IN 2014 AND CAR MAGAZINES REPORTED THEN THAT THIS WILL BE ADDRESSED BY FORD, BUT FORD DECIDED NOT TO ISSUE RECALL.

HID HEADLAMP SHUTTERS STICK IN HIGH BEAM POSITION IN COLD WEATHER. FORD ONLY SELLS COMPLETE HEADLIGHT ASSEMBLIES, AS THE SOLENOID THAT CONTROLS THE SHUTTER IS SEALED INSIDE THE HOUSING AND NOT ACCESSIBLE. THE DESIGN DROPS THE SHUTTER WHEN THE SOLENOID IS ACTIVATED FOR HIGH BEAMS AND THE RETURN SPRING(?) IS APPARENTLY NOT STRONG ENOUGH TO COUNTERACT GRAVITY AND GET THE SHUTTER BACK TO THE RAISED LOW BEAM POSITION FOR PROPER LIGHT CUTOFF. THE RESULT IS THAT HIGH BEAMS STAY ON AND HAVE THE POTENTIAL TO BLIND ONCOMING DRIVERS, CREATING A SAFETY HAZARD. FORD HAS SO FAR REFUSED TO WARRANTY THE ISSUE AND EXPECTS THE CUSTOMER TO COUGH UP $1300 LIST PRICE PLUS LABOR PER HEADLAMP ASSEMBLY TO GET THE ISSUE FIXED.

WHEN DRIVING DOWN THE HIGHWAY, THE VEHICLE WOULD SUDDENLY LOSE POWER AND DISPLAY "ENGINE MALFUNCTION". IT WOULD SPUTTER BUT NOT STALL. TURNING OFF THE VEHICLE AND RESTARTING RETURNED THE SUV TO NORMAL. THIS OCCURRED 3 MORE TIMES OVER THE NEXT WEEK. HOWEVER, ON FEB 16, THE SUV DID NOT RESET AND THE CHECK ENGINE CAME ON. THE NEXT DAY, BEFORE WE TOOK IT TO A MECHANIC, THE CHECK ENGINE LIGHT WAS OFF. NONETHELESS, THE MECHANIC SCANNED THE SUV AND CODES P2101 AND P2111 APPEARED. BOTH CODES REFER TO THE ELECTRONIC THROTTLE BODY AND IT BEING STUCK OPEN. FORD HAS HAD NUMEROUS PROBLEMS WITH THE ETB AND THERE IS THEIR "CONSUMER SATISFACTION SERVICE #13N03 THAT ADDRESSES THE ETB FLAW. NOW FOR THE FUN PART: OUR VIN IS NOT INCLUDED IN THE #13N03 "SERVICE" THOUGH IT IS A VEHICLE THAT FITS WITHIN THE RANGE OF THE "SERVICE" AND OBVIOUSLY DISPLAYS THE EBT PROBLEM. INSTEAD OF HAVING THE NHTSA MANDATE A RECALL, FORD WAS ABLE TO NEGOTIATE THEIR CONSUMER SATISFACTION SERVICE...WHICH MEANS THEY DETERMINE WHICH ETB TO REPLACE FOR FREE AND WHICH ONES WE HAVE TO PAY. FOX IN CHARGE OF THE HEN HOUSE. HOW CAN I GET MY VIN INCLUDED IN THIS "SERVICE" PROGRAM? THIS VEHICLE IS DANGEROUS WHEN IT LOSES POWER. WE HAVE BEEN FORTUNATE IN EVERY INCIDENT TO BE ABLE TO PULL OVER TO THE SHOULDER AMONG HIGHWAY TRAFFIC. (TWICE PASSING A SEMI!)

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT TOOK THE VEHICLE TO AVIS FORD (29200 TELEGRAPH RD, SOUTHFIELD, MI 48034, (248) 355-7500) FOR ROUTINE SERVICE. THE TECHNICIAN NOTICED OIL LEAKING INTO THE COOLANT SYSTEM. THE TECHNICIAN INFORMED THE CONTACT THAT THE GASKET BECAME LOOSE AND CAUSED OIL TO LEAK INTO THE COOLANT SYSTEM. THE GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE OIL WARNING INDICATOR ILLUMINATED BEFORE THE VEHICLE WAS TAKEN IN FOR SERVICE. THE MANUFACTURER WAS CONTACTED AND OPENED CASE NUMBER: CAS-14212661. THE APPROXIMATE FAILURE MILEAGE WAS 129,096.

WAS DRIVING DOWN ROAD AND LOW COOLENT LIGHT CAME ON.CAR WENT INTO SAFETY MODE IT WOULD NOT GO OVER 5 MILES PER HOUR.GOT IT TO AUTO STORE ADDED SMALL AMOUNT OF COOLENT AND IT STARTED BACK UP WITH THE CHECK ENGINE LIGHT ON TOOK IT TO DEALER.JANUARY 5 GOT THE CAR BACK AFTER NEED HOSES,VALVE,DROVE FOR ONE DAY AND LOW COOLENT LIGHT CAME BACK ON.HAVEN'T RECEIVED THE VEHICLE BACK YET,CALLED FORD CALLED DEALER BUT STILL WITH OUT VEHICLE MILLAGE IS 89000

THE VEHICLE IS HAVING ENGINE COOLING PROBLEMS. FIRST, THE ENGINE COOLANT DROPPED SO LOW THE AIR CONDITIONER STOPPED WORKING WHILE ON VACATION (SUMMER 2017). GOT THE COOLANT REFILLED AND THEN THE LEVEL STARTED DROPPING AGAIN. TOOK IT TO THE DEALERSHIP AND WATER PUMP WAS REPLACED (FALL 2017). NOW THE ENGINE COOLANT LIGHT IS ON AGAIN; THEY SAY IT HAS TO DO WITH HOSES CONNECTING THE COOLING SYSTEM TO THE ENGINE. THEY BELIEVE THE CAR IS NOT SAFE TO DRIVE BUT IT WILL BE 4-6 WEEKS BEFORE THEY CAN REPLACE THE HOSES. THEY WILL LET ME RENT A CAR FROM THEM (WINTER 2018).

HOOD LATCH WON'T RELEASE, IT'S COMPLETELY STUCK AFTER POPPING THE HOOD LEVER. I NOTICE THIS AFTER THE DOOR LATCHES WENT BAD AND I HAD SERVICE THEM UNDER A KNOWN RECALL ISSUE.