2013 FORD ESCAPE Complaints

THE STEERING ASSIST WENT OUT WHEN I WAS TURNING INTO A PARKING SPACE. I COULD NOT PHYSICALLY TURN THE WHEEL TO MOVE THE VEHICLE. HAD TO HAVE IT TOWED TO DEALERSHIP. IF THIS WENT OUT WHILE I WAS DRIVING AT HIGHER SPEED IT WOULD HAVE RESULTED IN A HORRIBLE ACCIDENT.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT ENGINE COOLANT CONSTANTLY HAD TO BE ADDED TO THE COOLANT RESERVOIR EVERY TEN DAYS. THE CONTACT STATED THAT THERE WAS NO VISIBLE EVIDENCE OF A COOLANT LEAK ON THE GROUND UNDER THE VEHICLE OR ANY ODOR OF BURNING COOLANT. THE "ENGINE COOLANT LOW SERVICE REQUIRED" WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER (ATCHINSON FORD, 9800 BELLEVILLE RD, BELLEVILLE, MI 48111). THE DEALER REPLACED THE COOLANT, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT NOTHING COULD BE DONE SINCE THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER ASKED THE CONTACT TO CALL NHTSA. A CASE NUMBER WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. *TR

IN REFERENCE TO RECALL NUMBER 13S12 BACK IN 2013 WITH 2013 FORD ESCAPES LOW COOLANT SENSOR. MY FORD ESCAPE WAS "FIXED" PER THIS RECALL 6/3/14 BY BOMRITTO FORD IN HAZLEWOOD MO. 3 1/2 YEARS LATER THE EXSACT PART USED TO FIXED THE ORIGINAL RECALL HAS NOW BECOME FAULTY AND CAUSED MY VEHCILE TO GO INTO LIMP MODE. FORD IS REFUSING TO REPLACE THIS PART AND SAYING IT IS THE CUSTOMER RESPONSIBILITY FOR US TO REPLACE A PART THAT WAS FAULTY ORIGINALLY AND 3 1/2 YEARS LATER FAULTY AGAIN. I HAVE ALREADY REPLACED MY VEHICLES TRANSMISSION AND COMPUTER MODULE IN THE PAST YEAR AND SPENT OVER 3 GRAND IN REPLACEMENT AND LABOR AND THIS IS PUTTING ME OVER THE EDGE. THIS COMPANY DOES NOT REPLACE THEIR FAULTY PARTS EVEN THOUGH THEY STAND BEHIND THEM. HOW AM I SUPPOSED TO BELIEVE THESE PARTS WERE VALIDLY REPLACED AND ARE NOT MADE TO LAST. THE ENGINE CODES THAT WE ARE GETTING ARE CAUSED FROM THE RECALL KIT THAT WAS USED TO REPLACE THE FAULTY PRODUCT ORIGINALLY. THIS KIT COSTS 759 TO THE CONSUMER AND THAT DOES NOT INCLUDE LABOR. FORD REFUSES TO SELL THE PARTS TO FIX THE PROBLEM AND MAKES THE CUSTOMER PURCHASE THE ENTIRE KIT. THIS ISSUE NEEDS TO BE HANDLED PROPERLY BECAUSE INNOCENT CUSTOMERS ARE BEING TAKEN ADVANTAGE OF. MY VEHICLE ONLY HAS 100K MILES AND I HAVE ALREADY REPLACED THE TRANSMISSION WHICH WAS 2700! NOW THIS, WHICH WAS A RECALL 4 YEARS AGO. THE ISSUE BEGAN ON 1/16/2018 OUT OF NOWHERE. NO WARNING, NO LIGHT I WAS DRIVING ON A BUSY ROAD AND MY CAR WENT INTO OVERHEAT MODE AND I WAS TOLD BY THE COMPUTER SCREEN TO STOP MY VEHICLE IMMEDIATELY WHICH I DID. I THEN HAD TO HAVE THE CAR TOWED TO A TRUSTED MECHANIC THAT WAS ABLE TO DIAGNOSE THE VEHICLE DIRECTLY TO THE RECALL FROM 2013 AS THE SAME EXACT ISSUE THESE FORD'S WERE HAVING IN 2013 WHICH IS A FIRE HAZARD. FORD DID NOT HANDLE THIS PROPERLY, I WAS HUNG UP ON MULTIPLE TIMES, I WAS IGNORED.

I HAVE BEEN SMELLING A BURNING SMELL WHEN I RUN MY A/C AND THEN A MONTH LATER IT FROZE UP WHILE DRIVING TO KANSAS. THEN WINTER TIME CAME AND NOW MY HEATER IS NOT HEATING PROPERLY. WELL I TOOK IT TO ONE OF THE FORD DEALERSHIPS AND THEY SAID IT WAS FINE EVEN THOUGH THEY CLEANED UP COOLANT. I WAS ALSO SMELLING COOLANT IN MY GARAGE AND UNDER MY HOOD OF MY ESCAPE. SO TODAY I TOOK IT TO ANOTHER FORD DEALERSHIP AND THEY SAID THE HEATER HOSE IS BROKE. AND IT'S ON BACK ORDER. I COULD OF LOST MY CAR DUE TO NEGLIGENCE. THERE HAS BEEN A LOT OF RECALLS/WORK ALREADY ON THE COOLING SYSTEM IN IT. THERE NEEDS TO BE A RECALL ON THESE CARS. IT'S NOT SAFE. IT SENDS UP RED FLAGS SINCE THE PART IS ON BACK ORDER.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/ LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO PENSKE FORD (8970 LA MESA BLVD, LA MESA, CA 91941) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. ON SEVERAL OCCASIONS, THE ENGINE COOLANT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CARRIAGE FORD INC AT (812) 284-4444 (908 E LEWIS AND CLARK PKWY, CLARKSVILLE, IN 47129) WHERE IT WAS DIAGNOSED THAT THE RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. ON ANOTHER OCCASION, THE CONTACT NOTICED COOLANT HAD LEAKED ONTO THE GROUND. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED AND THE COOLANT ENGINE INDICATOR ILLUMINATED. THE CONTACT RETURNED TO CARRIAGE FORD INC, BUT THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WITHIN A WEEK OF OWNING THE VEHICLE, THE REAR PASSENGER DOOR FAILED TO PROPERLY CLOSE WHEN OPENED. THE CONTACT HAD TO CONSTANTLY DOUBLE CHECK TO ENSURE THAT ALL OF THE DOORS WERE SECURED DUE TO THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE DEALER (BRANDON FORD, 9090 E ADAMO DR, TAMPA, FL 33619, (813) 246-3673) SCHEDULED AN APPOINTMENT FOR THE RECALL REPAIR AND WAS TO DIAGNOSE THE CAUSE OF THE FAILURE. IN ADDITION, THE SERVICE ENGINE AND COOLANT WARNING INDICATORS RANDOMLY ILLUMINATED. THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. ALSO, THE DRIVER'S SIDE FLOORBOARD AREA WAS NOT STRUCTURALLY SOUND AND BEGAN BUCKLING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

'UNSAFE AT ANY SPEED': WE BOUGHT A NEW 2013 FORD ESCAPE. IT HAD MANY PROBLEMS, INCLUDING MANY SAFETY RECALLS. I REQUEST FORD BUY THE CAR BACK MULTIPLE TIMES (THEY REFUSED). OUR DRIVER'S SEAT BELT FAILED ON 12-25-2017 AT 09:55 AM, WHEN MY WIFE'S CAR WAS STRUCK FROM BEHIND BY A CAR GOING 50 MPH. BOTH CARS WERE TOTALED. MY WIFE WAS IN THE DRIVERS SEAWEARING HER SEAT BELT AT THE TIME OF THE ACCIDENT & WAS THROWN FORWARD AND HIT HER HEAD ON THE STEERING WHEEL WHEN DRIVERS SIDE SEAT BELT FAILED TO ENGAGE. SHE GOT A CONCUSSION INJURY AND HAD TO GO TO THE ER, ALSO A BAD WHIPLASH AND OTHER INJURIES, INCLUDING SEATBELT RASH ON LEFT COLLARBONE. SEAT BELT FAILED OR HER HEAD WOULD NOT HAVE BEEN INJURED. WE AREN'T FIRST FORD OWNERS TO BE INJURED BY SEAT BELT PROBLEMS. I FOUND MULTIPLE REPORTS ON THE NHTSA SITE OF DRIVER AND PASSENGER INJURIES IN 2013 & 2014 FORD ESCAPES DUE TO SEAT BELT FAILURES. (NOTE: THIS ISSUE MAY BE SIMILAR TO EXISTING NHTSA RECALL 16V875, FOR THE FORD FUSION, BUT NOT THE ESCAPE.) FORD HAS BEEN NOTIFIED MULTIPLE TIMES DRIVERS & PASSENGERS ARE BEING INJURED BY THE FAILURE OF DRIVER & PASSENGER SEAT BELTS, YET HAS TAKEN NO ACTION, NOR HAS NHTSA. PLEASE REVIEW THE SEAT BELT INJURIES IN 2013-2018 FORD ESCAPES. *** NOTE: I FOUND 12 NHTSA REPORTS OF SEAT BELT FAILURES IN J2013-2014 ESCAPES, INCLUDING 4 INJURIES. THE ESCAPE DESIGN CHANGED IN 2013. A. NHTSA ID NUMBER: 10562168 (INJURIES DUE TO SB FAILURE, INCLUDING BROKEN BONES, INCORRECTLY LOGGED AS NO INJURIES, CUSTOMER CALLED FMC) INCIDENT DATE JANUARY 28, 2014 B. NHTSA ID NUMBER: 10561343 (TWO INJURIES, BRAKES FAILED, SEAT & SEAT BELTS FAILED) INCIDENT DATE JANUARY 9, 2014 C. NHTSA ID NUMBER: 10618315, (2 INJURIES), INCIDENT DATE AUGUST 1, 2014 D. OTHER SEAT BELT FAILURE REPORTS (NO INJURIES): 11053916,11053318,10947832, 10811504, 10555439, 11034362, 10763929, 10618315, 11048052

TOTAL ENGINE FAILURE AT 73269 MILES. VEHICLE HAS BEEN RECALLED MULTIPLE TIMES FOR ENGINE COOLANT LOW/ENGINE OVERHEATING WARNINGS. RECALL WORK WAS COMPLETED ON VEHICLE; HOWEVER, STILL HAD ISSUES WITH ENGINE COOLANT LOW/ENGINE OVERHEATING WARNINGS WHERE THE CAR HAD TO BE TOWED IN TO A DEALER. PRIOR TO THE HOLIDAYS, TOOK CAR IN TO LOCAL SHOP FOR A NEW BATTERY AND AIR FILTER. THIS VEHICLE IS A PERSONAL VEHICLE THAT ISN'T DRIVEN MUCH. I HAVE A COMPANY CAR. ON DECEMBER 23, 2017, LEAVING AMARILLO, TEXAS, ENTERED FEEDER ROAD TO ACCESS INTERSTATE. ENGINE COOLANT LOW WARNING CAME ON AND THEN IMMEDIATELY FOLLOWED BY ENGINE OVERHEATING WARNING. TOWED TO FIRESTONE -- THEY SAID IT WAS A TEMPERATURE SENSOR AND THEY DIDN'T HAVE THE PART. TOWED TO GENE MESSER FORD -- THEY HAD IT FOR TWO WEEKS, AND JUST INFORMED ME THAT THE ENTIRE ENGINE WILL NEED TO BE REPLACED -- DUE TO OVERHEATING - CYLINDER HEAD WARPED -- $6,800 FOR THE REPAIR. THIS PARTICULAR ENGINE HAS BEEN CITED FOR SAFETY CONCERNS BECAUSE OF 29 FIRES. I CONTACTED FORD PRIOR TO THIS TO ASK FOR HELP AND THEY DECLINED. THESE ENGINES HAVE HAD MULTIPLE RECALLS FOR CYLINDER HEAD PROBLEMS AND THE RECALL DIDN'T FIX THE PROBLEM, AS MY VEHICLE STILL HAD "ENGINE COOLANT LOW AND ENGINE OVERHEATING WARNINGS" AFTER THE RECALL WAS COMPLETED. THE CONTINUOUS ENGINE COOLANT LOW WARNING RESULTED IN THE VEHICLE ALSO RECEIVING A NEW RADIATOR IN 2016.

LEAKING ENGINE COOLANT PART NUMBER CV6Z18472S NO PART AVAILABLE UNITED STATES AND CANADA WITH 100 ON BACKORDER