2020 FORD ESCAPE Complaints

Shuddering transmission, vehicle struggles to change gears smoothly resulting in loss of acceleration. Rough gear changes from 1-3 gears Transmission fluid changed. Same issues. Issues go in hand with the current class action lawsuit of Ford Escape and Ford Focus over transmission issues. Failure of transmission and exorbitant repair cost over a safety critical issue should automatically require a NHTSA investigation.

Took my 2020 Escape into dealer due to recall #23B56/23V502 . Dealer stated that the door needs replacement , this was on Oct 22 ,2025. As of Jan 30 , 2026 Ford has yet to send part. I contacted Ford Customer Service on Jan 26 , 2026 and again on Feb 2, 2026 . They can't give me a date as to when part will arrive .

When in reverse then put in drive the camera freezes while driving still see reverse. GPS BLACKS OUT ALOT.when you want to put windows up they go down, the car has caused so many problems even my mechanic said give it back.we bought the car new with 34 or 35 miles on it n I been feeling so unsafe in this vehicle for a couple yrs I cant even travel in it it dont go up hills .if I try check engine light comes on. And goes aboutv5 or 10 miles per hr.up hill.Ford company does not care. I Told them plenty of times the problems I have with the car n because I have no warnety they didn't want to help I tried for 2 yrs about my problem with the car but they dont care.My door hinges broke they didn't want to fix and my window on passenger side didn't work But I have them problem s fixed for safety recall but after I pd out if pocket almost $1500 to get it fixed n here it got recalled n I wasted my money.Eds Automotive repaired that.but my other concerns that I been telling Ford in Lebanon Shaffer rd. They dont want to do nothing.it again is funny cause the 2020 Ford escape is junk it is no good. N it's funny how all my complaints end up getting fixed cause recall. But what about the cam.in reverse. N my tail gate has a mind of its own when I put my groceries in the tail gate seems to come down n nobody is around got my head hit couple times.started around 35000 45000 miles til I got in about it they said my warranty expired. N thats wrong when they sold me a junky car.

The vehicle is subject to an open federal safety recall involving a fuel injector that may crack and leak fuel onto the top of the engine. According to NHTSA, liquid fuel or fuel vapor may accumulate near hot engine or exhaust components, creating a risk of an under-hood fire and injury. I purchased this vehicle after the recall had already been issued. The recall was not disclosed to me at the time of sale, and the vehicle was presented for service multiple times after purchase without any disclosure of the recall or safety warnings. When I contacted an authorized dealer to ask whether there were any open recalls, I was initially told there were none. After I specifically referenced the recall, I was told that parts were not available and that no repair had been completed. The safety risk is that the vehicle may leak fuel near hot components without warning, creating a fire hazard while driving or after the engine is shut off. I have not been provided interim safety guidance or a timeline for repair. NHTSA records currently show the recall remains open, unrepaired, and without an available remedy.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Windshield glass on lift gate shattered spontaneously. Car was not on, windshield had no previous notable cracks or damage. Weather was fair, not extremely hot or cold when incident occurred.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact attempted to open the driver's front door, and the inside plastic door hinge and rivets detached. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal cracking sound coming from under the hood, and the vehicle hesitated while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with transmission failure. However, it was unclear if the failure was recall-related. The parts for the recall repair were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000. The VIN was not available.

Ford should act quicker than they are doing. The said vehicle could catch on fire anytime and Ford does not see an emergency here to get parts and take care of problem, they will wait until a life has been taken or someone is badly burned. We are talking of a fire risk here, like the Ford Pinto which could catch on fire anytime possible if hit on the back of car. This could be the same problem that Ford needs to address.

The AWD module failed with less than 60,000 miles on the vehicle. I live in the Northeast and we get some brutal weather, especially snowstorms. I believe this part should be under a broader recall as it was the same grounding issue as reported in the other current recall for a certain production date escape for its awd module this year. I have always owned a four-wheel drive or all-wheel drive vehicle, and we love to take scenic trips especially in winter for something to do. The only inspection of the module was the Tunkhannock ford dealer that replaced it. The system did warn me after filling up with gas that there was an issue. I feel that this could have gone really bad if we had been in lake Seneca, Killington or driving up to Bangor. It is the whole idea of it not working because of a single bad grounding wield that shuts all the traction control off to get stuck out in very little snow... I don't even know if the ABS would react the same under this condition.