2013 FORD ESCAPE Complaints

AT TIMES, ENGINE FAULT - SERVICE IMMEDIATELY WARNING APPEARS UPON STARTING CAR. CAR HESITATES, JERKS AND HAS LIMITED ACCELERATION. BOTH MAP SENSORS HAVE BEEN CHANGED. PROBLEM STILL EXISTS. FORD REFUSES TO REPLACE WIRING HARNESS AT THEIR COST. ESCAPES HAVE BEEN RECALLED FOR THIS MATTER. HOWEVER, FORD IS SAYING THAT OURS IS NOT COVERED UNDER PREVIOUSLY ISSUED RECALLS.

CAR CONTINUED TO SHUT OFF WHILE DRIVING LOCKING UP STEERING, BRAKES, ETC. CAR WAS BROUGHT TO TUNKHANNOCK FORD ON 10/24 AND REMAINED THERE UNTIL 5 P.M. ON 10/27. TOLD WAS DOING IT FOR THEM. I'M INFORMED BY A TUNKHANNOCK FORD EMPLOYEE, THE CAR WAS ONLY TAKEN OUT OFF LOT & TEST 1 TIME. ON 10/28, MY WIFE, 4 & 8 YR. OLD ARE DRIVING & THE CAR STOPPED 7 TIMES TOTAL ON ROUTE 6 IN TUNKHANNOCK WHERE A TRUCK DRIVER GOT OUT AND ASSISTED MY WIFE AS SHE WAS STUCK IN THE MIDDLE OF THE HIGHWAY WITH FLASHERS ON. AFTER ARGUING WITH THE SERVICE WRITER, SALES MANAGER FOR COMPROMISING THE SAFETY OF MY WIFE AND DAUGHTERS - I WAS STILL DENIED A LOANER VEHICLE WHERE WE PAID ENTERPRISE FOR A RENTAL IN ORDER TO GET TO WORK. I REQUESTED A LOANER FROM THEIR OTHER TUNKHANNOCK DEALERSHIP AND WAS STILL DENIED AND ALL I WAS TOLD BY MATT KERR, SALES MANAGER IS "I UNDERSTAND YOUR CONCERN, I HAVE YOUNG CHILDREN ALSO BUT IT'S OUT OF MY HANDS." EFFECTIVE TODAY 11/3/17, THEY STILL HAVE OUR SPARE KEY & HAVE YET TO CALL TO CHECK ON THE STATUS OF THE APPOINTMENT THAT I DID NOT GO TO SCHEDULED FOR 10/30/17. I CALLED MONTROSE MOTORS OWNED BY THE SAME PREVIOUS OWNER OF GATEWAY FORD WHERE THIS CAR WAS PURCHASED AND THEY GOT IT IN IMMEDIATELY - PROVIDED A LOANER VEHICLE HASSLE FREE AND SAID MANY LOYAL CUSTOMERS HAVE LEFT TUNKHANNOCK FORD FOR THEIR CRUDENESS WITH SERVICE BY WRITING UP WORK ORDERS FOR LOYAL CUSTOMERS BRINGING THEIR VEHICLES IN FOR AIR - WE DON'T CARE HOW LONG THEY NEEDED TO ASSESS THE CAR - OUR FORMAL COMPLAINT WHICH WE ARE PURSUING IS TUNHANNOCK FORD HAS JEPORADIZED THE SAFETY AND WELL-BEING OF MY FAMILY - ESPECIALLY MY 2 DAUGHTERS BY DENYING ME A LOANER VEHICLE

THE ENGINE LIGHT IS ON. AND I GOT IT CHECK AND IT SAYS THE COOLANT SENSOR WAS NOT WORKING BUT THE LIGHT CAME ON SAYING LOW COOLANT AND IT WAS NOT. SOMTHING IS WRONG WITH IT.

INITIALLY I HAD BEEN HAVING ISSUES WITH THE ENGINE LIGHT COMING ON AND OFF. INITIALLY WHEN I TOOK THE VEHICLE TO BE LOOKED AT, BY THE HUNT FORD IN LA PLATA, MD. THEY CHANGED THE OXYGEN SENSOR. SO THE LIGHT WENT OFF. THEN A FEW MONTHS LATER IN 2016 THE LIGHT CAME BACK ON. EVENTUALLY I STARTED DRIVING ON ROUTE 5 NORTH AND HEARD A 'POP' NOISE IN THE ENGINE AREA. THE VEHICLE STARTED TO LOSE ACCELERATION AND WOULD HESITATE. THEN EVENTUALLY MY CHECK ENGINE LIGHT CAME ON AND STARTED BLINKING. PRIOR TO THE ENGINE LIGHT BLINKING THE CAR BEGIN TO MISFIRE, HESITATE WHEN TRYING TO ACCELERATE, AND THE ENGINE WOULD OVERHEAT FROM TIME TO TIME PREMATURELY. THE CAR WOULD SOMETIMES STALL AND MISFIRE WHEN TRYING TO ACCELERATE OR WHEN SITTING IDLE. WHEN I LOOKED ONLINE IT SHOWS A RECALL FOR THESE SPECIFIC ISSUES FOR THE SAME MAKE, MODEL & YEAR, BUT NOT FOR MY SPECIFIC ENGINE LITER. FOR EXAMPLE, IT SHOWS THE ENGINE OVERHEATING, MISFIRES AND ENGINE WIRING SPLICES MAY CAUSE STALL FOR 2013 FORD ESCAPES BUT ONLY FOR 1.6L. MY CAR IS EXPERIENCING VERY SIMILAR ISSUES AS THOSE LISTED UNDER THE RECALL, BUT MY ENGINE IS A 2.0L. SO WHILE ON MY WAY HOME FRIDAY, 10/27/2017, I STARTED TO HAVE ISSUES WITH MY VEHICLE. I WAS TRAVELING ON PENNSYLVANIA AVE TOWARDS DC, WHEN I REACHED AN INTERSECTION (SOUTHERN AVE), AND THE CAR STARTED TO JERK AND THEN THE ENGINE LIGHT STARTED BLINKING. AT ONE POINT I BEGAN TO SEE WHITE SMOKE ONCE THE ENGINE LIGHT STARTED TO BLINK, AND SMELLED FUMES. NOT TOO LONG AFTER THAT BEGAN TO OCCUR, I MAKE A U-TURN AT THE LIGHT AND PULLED OVER IN FRONT OF THE FUNERAL HOME. BEFORE I WAS PULLED OVER ON THE SIDE OF THE ROAD (WHILE MAKING THE U-TURN) THE CAR STARTED TO MISFIRE AND STALL. SO I TURNED THE ENGINE OFF, AND CALLED AAA TO HAVE IT TOWED. A FEW DAYS LATER I HAD A MECHANIC COME AND RUN A DIAGNOSTIC ON THE VEHICLE AT THE HOME. I HAVE ATTACHED A COPY OF THEIR REPORT.

THE VEHICLE WILL SHUTDOWN DURING OPERATION AND LOSE ELECTRICAL POWER. THIS HAS OCCURRED 3 TIMES OVER THE LAST YEAR. THE VEHICLE'S ECU WILL SHOW OVERHEATING AND ENGINE OVERHEATING DURING OPERATION AND SHUTDOWN. THE DTC HAVE BEEN CHECKED AND CLEARED SEVERAL TIMES WITH NO ANSWERS FOR THE ISSUES.

TSB 16-0052 INDICATES A DEFECTIVE PART THAT CAN CAUSE ENGINE SHUTDOWN FROM LOSS OF COOLANT. THIS CAN BE SUDDEN AND IS, THEREFORE, A SAFETY ISSUE. LOSS OF ENGINE ON A FREEWAY AT SPEED IN TRAFFIC CAN CAUSE A FATAL ACCIDENT. THIS SHOULD BE A SAFETY RECALL, NOT A TSB. THE FIRST INDICATION IS A CHECK ENGINE LIGHT.

WHILE DRIVING I WILL GET HILL ASSIST AND 4WD WARNINGS WHILE ON FLAT GROUND MY INSTRUMENT PANEL LOOSES POWER MY HEATER TURNS OFF AND DOOR LOCKS CLICK SOME TIMES ITS JUST THE WARNING LIGHTS THIS HAS HAPPENED ON THE INTERSTATE GOING 65MPH AND RURAL AREAS GOING SLOW HAVE HAD THREE OCCASIONS WHERE THE DASH LIGHTS COME ON BUT CAR WOULD NOT TRY TO START UNTIL SEVERAL TRIES THIS STARTED OCT 2017 63000 MILES ON CAR

ELECTRIC POWER STEERING FAILURE WHILE MAKING A RIGHT TURN AT A CITY INTERSECTION THAT NEARLY RESULTED IN A HEAD ON COLLISION. FAILURE ALERT APPEARED ON THE DASH SO I HAD IT TOWED HOME. WHEN STARTING IT UP TO PULL INTO THE GARAGE, THE POWER STEERING SUDDENLY RETURNED. FORD ISSUED A RECALL FOR THE EXACT SAME ISSUE FOR 2013 EXPLORERS (#14S05), BUT WILL NOT COVER THE ESCAPE.

2013 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO SUDDEN BRAKING SYSTEM MALFUNCTION. *LD THE CONSUMER STATED THE BRAKE BOOSTER AND THE VACUUM PUMP FAILED. THE BRAKE BOOSTER WAS REPLACED. THE MANUFACTURER WAS MAD AWARE, BUT DID NOT OFFER ANY ASSISTANCE. UPDATED 10/31/2017*JS

WHILE DRIVING DOWN THE HIGHWAY AT 65 MPH, AN ALERT APPEARED STATING "LOW COOLANT". IN THE PAST THE CAR HAD STATED THE SAME ALERT BEFORE ALARMING THAT THE CAR WAS OVERHEATING AND NEEDED TO BE PULLED OVER. AT THAT POINT THE CAR WOULD THEN GOING INTO LIMP MODE. DUE TO THIS HISTORY, WE KNEW WE HAD TO ATTEMPT TO GET TO THE SIDE OF THE HIGHWAY AS SOON AS POSSIBLE. WITHIN ONE MINUTE, THE CAR DID ALARM "OVERHEATING" AND WENT INTO LIMP MODE. WE WERE ONLY ABLE TO GET TO THE LEFT HAND SHOULDER OF AN ON-RAMP (MIDDLE OF THE HIGHWAY). AT THIS POINT WE GOT OUT OF THE CAR AND FOUND THAT THE COOLANT LEVEL WAS NORMAL. AFTER WAITING 20 MINUTES WE DROVE IN REVERSE UP THE ON-RAMP TO GET OFF THE HIGHWAY, BECAUSE WE WERE CONFIDENT WE COULD NOT SAFELY GET TO THE NEXT EXIT (SEVERAL MILES AWAY). WE THEN HAD THE CAR TOWED TO A LOCAL FORD DEALER (PHIL LONG FORD OF DENVER). THIS IS THE DEALERSHIP WHERE WE HAD PREVIOUSLY BROUGHT OUR VEHICLE TO REPAIR THIS SAME ISSUE. AT THAT TIME, THE DEALERSHIP REPLACED A BROKEN TEMPERATURE SENSOR, STATING THAT THIS WAS WHAT WAS CAUSING THE OVERHEATING ISSUES. OUR VEHICLE ALSO HAD MAINTENANCE COMPLETED ON IT AS PART OF THE 13S12 RECALL (RISK OF OVERHEATING) IN 2015. THE ISSUE CLEARLY HAS NOT BEEN RESOLVED AFTER MULTIPLE "FIXES" HAVE BEEN PERFORMED.