2013 FORD ESCAPE Complaints

MY WIFE WAS DRIVING AND THE SUNROOF JUST EXPLODED ALL OVER HER AND MY DAUGHTER. SHE WAS IN AN AREA WHERE NOTHING COULD HAVE FALLEN ON IT. SHE SAID IT SOUNDED LIKE A GUNSHOT.

IF THIS HAPPENED ON THE INTERSTATE WE COULD BE KILLED(DEAD). OUR ESCAPE HAS ONLY 10,800 MILES ON IT, AND IS DRIVEN BY MY WIFE. SHE DROVE IT IN TOWN FOR ABOUT 15 MILES 2 DAYS PREVIOUSLY. ON THIS DAY, SHE STARTED THE CAR. IDLED IT FOR ABOUT 3 MINUTES, PUT IT IN GEAR AND 400 FT. LATER THE DASH LIGHT SAID SHUT DOWN ENGINE, OVERHEAT. THE GAS PEDAL WAS IN OP.. THE CAR WOULD ONLY GO ABOUT 1 MILE PER HOUR. NO MATTER WHAT I DID TO THE GAS PEDAL IT WOULD NOT ALLOW THE CAR TO DO MORE THAN IDLE. I CHECKED UNDER THE HOOD AND SAW NO LEAKS, THE RADIATOR RESERVOIR WAS ABOUT 1/2 FULL. WE HAD THE CAR TOWED TO LANDMARK FORD IN SPFD, IL 5 DAYS LATER THEY TOLD ME THAT THE RADIATOR HOSE HAD A HOLE IN IT. (THEY THREW THE HOSE AWAY AND WOULD NOT LET ME SEE IT) WE HAVE ABSOLUTELY NO LEAKAGE STAINS ON OUR DRIVEWAY. THEY CHARGED ME $429.49 TO REPLACE THE RADIATOR HOSE. I CHECKED THE COST OF THE MOTORCRAFT HOSE AT THE AUTOPARTS STORE IT WAS $28.66. I AM LONG AGO RETIRED , BUT WAS CERTIFIED IN MANY DIFFERENT ENGINE REPAIR TYPES. THE 1ST THING WE ALWAYS CHECKED WAS THE THERMOSTAT. THEY DID NOT TEST OR REPLACE THE THERMOSTAT ACCORDING TO THEIR BILL. I SUSPECT FRAUD FROM THE DEALER, BUT THIS IS NOT YOUR CONCERN. WHAT IS THE CONCERN IS THE PROBABLE CAUSE OF INJURY OR DEATH WHEN THE ENGINE COMPUTER LIGHTS THE DASH AND STOPS THE ACCELERATOR FUNCTION. ON A HIGHWAY THAT CAN AND PROBABLY WILL CAUSE AN ACCIDENT.. THANK YOU --[XXX], [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

I WAS DRIVING ON THE EXPRESSWAY AND WENT TO USE MY BRAKES AND WITHOUT ANY WARNING I.E. BRAKE/ABS WARNING LIGHTS MY BRAKES WENT OUT. I WAS ABLE TO AVOID ANY COLLISIONS WITH OTHER VEHICLES BY MANUALLY DOWN SHIFTING AND USING MY EMERGENCY BRAKE. I WAS ABLE TO FINALLY COME TO A COMPLETE STOP BY UTILIZING ALL THE ABOVE PLUS USE BOTH OF MY FEET TO PUSH BRAKES HARD ENOUGH TO COME TO A SLOW STOP. I TURNED THE CAR OFF WAITED A FEW MINUTES AND BACK ON SINCE THIS VEHICLE ALREADY HAD SERIOUS MALFUNCTION AT 10,000 MILES OF RANDOMLY STALLING WITHOUT WARNING DUE TO FAULTY WIRE HARNESS WHICH FINALLY GOT RECALLED A YEAR LATER. TURNED IT BACK ON AND STILL NO BRAKES. TOOK IT TO FORD DEALER AND WAS ADVISED THAT THE BRAKING SYSTEM HAD A LOT OF DEBRIS IN IT AND BRAKE BOOSTER, MASTER CYLINDER AND OTHER BRAKING COMPONENTS WHERE AT FAULT. NOW THE DEALER HAS REPLACED ALL THE PARTS BUT STILL SAY IT IS NOT WORKING PROPERLY AND THEY ARE WAITING FOR GUIDANCE FROM FORD ENGINEERS. THIS IS THE SAME ROUTE I HAD TO GO DOWN WITH MY WIRE HARNESS AT 10,000. THE VEHICLE HAS 100,000 MOSTLY HIGHWAY MILES ON IT AND I WOULD NOT EXPECT FOR BRAKES TO JUST GO OUT WITHOUT ANY NOTICE OR BRAKE SYSTEM WARNING LIGHTS. AS OF NOW STILL AT DEALER WAITING FOR ENGINEERS TO CALL IN WITH A "FIX". I FEAR FOR MY SAFETY IN THIS VEHICLE AND THE BRAKE SYSTEM/ELECTRICAL SYSTEM NEED TO INVESTIGATED. WHO KNOW HOW MANY PEOPLE MAY HAVE ALREADY OR ARE AT RISK OF LOSING THEIR BRAKES WITHOUT WARNING AND IT WILL NOT SHOW UP BECAUSE NO WARNING SENSOR/LIGHTS ARE ON.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEATBACK BECAME LOOSE AND ERRONEOUSLY RECLINED. THE VEHICLE WAS TAKEN TO THE DEALER (BRANDON FORD IN BRANDON, FL) WHERE IT WAS DIAGNOSED THAT THE SEAT FRAME WAS CRACKED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 38,000.

GAS LEAKING. FORD SAID THAT THE VIN NUMBER ON MY CAR IS NOT UNDER RECALL. THE SAME MAKE, MODEL,ENGINE AND YEAR MANUFACTURED IS BEING RECALLED FOR THIS REASON.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). WHILE DRIVING APPROXIMATELY 68 MPH, THE REAR PASSENGER DOOR FLUNG OPEN. THE VEHICLE WAS TAKEN TO THE DEALER (NORTHGATE FORD, CINCINNATI, OHIO) AND THE RECALL REPAIRS WERE COMPLETED. FIVE DAYS AGO, WHILE DRIVING APPROXIMATELY 70 MPH, THE DRIVER'S DOOR FLUNG OPEN. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS LEFT THERE FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE ISSUE WOULD BE ADDRESSED WITH THE DEALER. THE FAILURE MILEAGE WAS 49,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 70 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DECELERATED TO 50 MPH. IN ADDITION, THE ENGINE OVERHEAT WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (RON CARTER FORD LOCATED AT 3005 FM 528 RD, ALVIN, TX 77511; (281) 331-8111), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER CONTACTED THE FORD HOTLINE. THE CONTACT CALLED THE MANUFACTURER AT 866-436-7332. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND SEIZED. ALSO, THE POWER STEERING ASSISTANT FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER REFERRED THE CONTACT TO THE NHTSA HOTLINE AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

THIS VEHICLE HAS SOME SORT OF A COOLANT ISSUE.I HAVE BEEN PLAGUE WITH THIS AT LEAST 4 TIMES, IT NOTIFIES THE ENGINE THAT IT IS RUNNING HOT AND THEN IT GOES INTO A LIMP MODE PHASE IN WHICH IT STOPS RUNNING.IT HAS DONE THIS ON THE EXPRESS WAY WHILE I WAS ON MY WAY TO WORK,TWO TIMES ON THE NEIGHBOR STREET AND MY DRIVEWAY,,,EACH TIME ON MY WAY TO WORK.WHEN THIS HAPPENS THE VEHICLE SHUTS DOWN AND IT TAKES 8HRS FOR THE VEHICLE TO UNLOCK BEFORE ANYONE CAN WORK ON IT.IT IS NOW AT THE FORD DEALERSHIP IN WHICH IT IS AWAITING REPAIRS FOR THE SAME PROBLEM.HOWEVER NOW THE DEALERSHIP IS TELLING US, MY WIFE AND I THAT THEY MAY HAVE TO BREAK THE WHOLE ENGINE DOWN IN ORDER TO FIND WHATS WRONG WITH VEHICLE.MY QUESTION IS WHY DO WE HAVE TO PAY FOR SOMETHING THAT SHOULD HAVE BEEN DONE AT FIRST?

APRIL 2015 FORD BAGAN RECALLING VEHICLES FOR DOOR LATCH PROBLEMS. IN THE INTERVENING 2+ YEARS, FORD HAS, MULTIPLE TIMES, EXPANDED THE NUMBER AND MODELS OF VEHICLES INCLUDED IN THE RECALL. AUGUST 2016, IS WAS PUBLICLY ANNOUNCED (HTTP://AUTOWEEK.COM/ARTICLE/RECALLS/FORD-RECALLS-830000-CARS-DOOR-LATCH-ISSUE) MY 2013 ESCAPE WAS INCLUDED IN THE RECALL. MID-AUGUST 2016, MY LEFT PASSENGER DOOR LATCH BROKE. HAD TO TIE BOTH BACK DOORS CLOSED WITH ROPE. SEPTEMBER 2, 2016 THAT FORD ACKNOWLEDGED MY VEHICLE WAS INCLUDED IN THE RECALL AND AN OFFICIAL RECALL NOTICE (SEE ATTACHED). TO DATE, FORD IS NOT ABLE TO SATISFY THE RECALL ACTION DUE TO LACK OF PARTS. THIS IS UNACCEPTABLE AND IS ALLOWING UNSAFE VEHICLES TO BE OPERATED ON AMERICAN ROADWAYS WITHOUT REMEDY.