2013 FORD ESCAPE Complaints

2013 FORD KUGA 60,000 KM. AUTOMATIC TRANSMISSION. ENGINE STALLS AT RANDOM WHILE DRIVING. STALLS BOTH AT HIGH AND LOW SPEEDS. HAS BEEN INTO DEALER FOR SERVICE FOR TWO MONTHS, FOR THE FIRST 7 WEEKS THEY "COULD NOT FIX IT BECAUSE THEY COULD NOT FIND AN ERROR CODE". AFTER I DROVE IT IN A CIRCLE AROUND THE DEALER FOR HOURS I WAS ABLE TO SHOW THEM THE PROBLEM AND THEY OBTAINED AN ERROR CODE, 'SOLENOID'. FORD SAYS "MAYBE JUST REPLACE WHOLE TRANSMISSION BECAUSE WE'RE NOT SURE OF THE PROBLEM"

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/ LOCKS/ LINKAGES). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (FIRST CHOICE FORD LOCATED AT 1264 DEWAR DR, ROCK SPRINGS, WY 8290 888-418-6791) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 45 MPH, THE ENGINE STALLED AND THE LOW COOLANT WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT REPLACED THE COOLANT IN THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

I WENT TO A USED CAR DEALERSHIP ON 05/20/2017, SAW THE 2013 FORD ESCAPE AND WAS VERY INTERESTED. I TEST DROVE THE CAR MULTIPLE TIMES, CHECKED FOR EVERYTHING I KNEW TO CHECK FOR AND DECIDED THAT I WANTED TO PURCHASE THE VEHICLE. ON MY DRIVE HOME ( 2 HOUR DRIVE) BECAUSE I HAVE ALWAYS SHOPPED THROUGH THE SAME DEALER, AND HALFWAY HOME MY CHECK ENGINE LIGHT CAME ON. I TOOK IT TO THE SHOP YESTERDAY 05/23/2017 AND FOUND OUT THAT THE TURBOCHARGER ENGINE WAS NOT WORKING, I WASN'T EVEN AWARE THAT THIS CAR HAD A TURBO CHARGER ENGINE.. KIND OF SURPRISED FORD WOULD PUT A TURBOCHARGE ENGINE IN A SUV. ANYWAY, I WAS INFORMED THAT THE PART WOULDN'T CAUSE IMMEDIATE DAMAGE, BUT EVENTUALLY THE TURBO ENGINE WOULD START FALLING APART AND WOULD CAUSE METAL DEBRIS TO SHOOT INTO MY EXHAUST, CAUSING A WHOLE WORLD OF OTHER ISSUES. THE PART TO HAVE REPLACED IS ON BACK ORDER UNTIL AUGUST BECAUSE APPARENTLY MANY PEOPLE WITH THE SAME CAR ARE HAVING THE SAME ISSUES. ITS GOING TO COST ME 1400.00 TO FIX THIS ISSUES BECAUSE I BOUGHT THE CAR "AS IS". NOT ONLY THAT, BUT THE MECHANIC SAID THAT THE CAR DOESN'T EVEN NEED A TURBOCHARGER ENGINE, BUT SINCE IT WAS BUILT IN, ITS SOMETHING YOU HAVE TO KEEP, YOU CANT JUST GET RID OF IT. AND APPROXIMATELY EVERY 50K MILES, ITS GOING TO NEED REPLACED AGAIN!!! I WAS NEVER MADE AWARE OF ANY OF THIS WHEN I PURCHASED THE CAR, AND AM NOW STUCK PAYING 11K FOR A CAR THAT ISN'T WORTH ANYTHING TO ANYONE WHO KNOWS ABOUT THE MAJOR ISSUES IT WILL CONTINUE TO HAVE. NOT TO MENTION THE LIST OF INSANE RECALLS. I FEEL LIKE I WAS LIED TO, MISLEAD ABOUT THE CONDITION OF THE CAR BUT UNFORTUNATELY, AS FAR AS I CAN TELL, THERE ISN'T ANYTHING I CAN DO ABOUT IT. ANYONE CAN CONTACT ME WITH SUGGESTIONS OR COMMENTS THROUGH MY PERSONAL EMAIL : [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

INTERMITTENT CHECK ENGINE LIGHT (HAPPENS WHEN IN PARK OR WHEN DRIVING). HOOKED UP TO CODE READER AND GOT P026B7; FOUND ONLINE THAT THE THE ENGINE COOLANT BYPASS VALVE IS DEFECTIVE, BUT NOT RECALLED (TSB 13-02-15). DEALER CONFIRMS CODE AND THAT ENGINE COOLANT BYPASS VALVE IS DEFECTIVE AND SHOULD BE REPLACED BUT REFERENCED TSB 16-0052. DESPITE THE PART BEING SO DEFECTIVE IT HAS BEEN DISCONTINUED, REDESIGNED, AND REPLACED THE DEALER CLAIMS IT ISN'T COVERED UNDER ANY FORM OF WARRANTY.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE OVERHEATED AND STALLED AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO A DEALER. ON DIFFERENT OCCASIONS, THE CONTACT SMELLED AN ABNORMAL FUEL ODOR COMING FROM THE VENTILATION. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE, BUT NOTICED THAT COOLANT WAS MISSING. THE CONTACT CONTINUED TO REFILL THE COOLANT IN THE VEHICLE, BUT IT CONTINUED TO DEPLETE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: CAS12347863. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

VEHICLE POWERS DOWN, LEAKS COOLANT , HAS ROUGH RIDE, VIBRATES AND HAS COMPLETELY SHUT DOWN ATLEAST TWICE REQUIRING A TOW. ENGINE HAS HOT SMELL TO IT, AS IF IT IS COMING FROM HOT COOLANT . FORD SAYS "CAN'T FIND A LEAK." THEY REPLACED A PART ON IT, HOWEVER I CAN NOT RECALL WHAT IT WAS BECAUSE THEY WERE ONLY GUESSING THEMSELVES AS FAR AS LOW COOLANT. HOWEVER IT DID NOT FIX IT ANYWAY. I HAVE CALLED FORD MANY TIMES, BUT THEY SHOW NO RECALLS TO ANY OF THE PROBLEMS I HAVE MENTIONED. I AM A SINGLE MOM & NURSE, I NEED A RELIABLE VEHICLE. IT IS SO DEPRESSING TO MAKE PAYMENTS ON VEHICLE. BY THE WAY I HAVE NO WARRANTY. THE ISSUES OCCUR AT ANY TIME ON ANY ROADS.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT ALSO STATED THAT THE DOOR FAILED TO LOCK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.