2013 FORD ESCAPE Complaints

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR LATCH FAILED AND THE DOOR WAS UNABLE TO CLOSE SECURELY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 37,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

COOLANT BYPASS VALVE CLOGGED CAUSING MY VEHICLE TO OVERHEAT AND STALL IN THE MIDDLE OF THE HIGHWAY AFTER TURNING OFF OF A VERY BUSY INTERSECTION. MANAGED TO LIMP THE VEHICLE TO FORD AND PART WAS REPLACED AFTER TWO DAYS OF THE DEALER HAVING IT. PART IS UNDER RECALL, BUT NOT APPLICABLE FOR MY VIN APPARENTLY TOLD TO ME BY FORD CORPORATE. COST OF REPAIR OUT OF POCKET WAS $400.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE ATTEMPTING TO AVOID CRASHING INTO ANOTHER VEHICLE AT APPROXIMATELY 30 MPH, THE CONTACT CRASHED INTO A CURB AND SEVERAL STREET SIGNS. A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND THEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT END SUSPENSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 19,300.

ON AT LEAST FOUR OCCASIONS LOST ABILITY TO ACCELERATE CAR. FIRST TWO TIMES IT WAS SELF LIMITING. THE THIRD TIME CAR STALLED WAS STARTED AGAIN I DROVE IT AND THE SAME THING HAPPENED, COULD NOT ACCELERATE AND IT ALSO SEEMED THAT THE CAR IN MOTION WAS NOT RESPONSIVE. FOR THE THIRD OCCURRENCE I BROUGHT THE CAR TO THE DEALERSHIP, THEY COULD FIND NO ISSUES WITH THE CAR AND COULD NOT DUPLICATE THE BEHAVIORS I HAD DESCRIBED. THE FOURTH TIME I HAD JUST THAT DAY PICKED THE CAR UP FROM THE DEALERSHIP AFTER BEING SERVICED FOR A LEAK IN THE COOLANT HOSE, MY 60,000 MILE CHECK UP AND FOR MY CHECK ENGINE LIGHT THAT WAS ON. THE HOSE BEING REPLACED, THE CHECK ENGINE LIGHT WAS RESET AND FOUND TO HAVE NO REASON FOR THE ENGINE LIGHT TO BE ON. I DROVE THE CAR HOME AND WHILE IN PARK IT STALLED. I STATED IT BACK UP AND IT KEPT EXHIBITING THE SAME INABILITY TO EXCEL, I SEEMED TO HAVE LITTLE CON TROLL OF IT , IT STALLED AGAIN, STARTED AGAIN AND I PRESSED ON THE GAS UNTIL I WAS HOME THREE BLOCKS AWAY. I FELT THE CAR NOT SAFE TO DRIVE, I CALLED THE DEALERSHIP AND HAD THEM SEND A TOW TRUCK TO PICK UP MY CAR AND BRING IT BACK TO THE DEALERSHIP WHERE IT IS NOW. WHEN IT STALLED I WAS ON A CITY STREET AND ABLE TO PULL OVER WITH NO HARM.

***NO ACCIDENT*** FORD DEALER DIAGNOSIS FOUND CODES P2036 AND P26B7 AS MAP SENSOR AND PEFR WIRE AND ENGINE COOLANT BYPASS VALVE. THE FORD DEALER STATED THAT THIS VEHICLE VIN#[XXX] IS NOT UNDER RECALL AND WANTS OVER $1100.00 TO REPAIR . THE NHTSA CAMPAIGN NUMBER 15V813000 COVERS THIS VEHICLE'S DIAGNOSIS MADE BY FORD AND SHOULD BE RECALLED ALSO UNDER FORD'S RECALL NUMBER 14S17-S1. I'VE CALLED FORD MOTOR CORP. A SECOND TIME 11/16/16 AND WAS GIVEN CASE #11069892 AND THEN TRANSFERRED OVER TO THE DEALER WHO AGAIN STATED THIS VEHICLE IS NOT COVERED UNDER THE RECALL. IN THE CONDITION THAT THIS VEHICLE IS AT PRESENT I AM SEEKING REPAIRS UNDER NHTSA CAMPAIGN # 15V813000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING, THE VEHICLE SUDDENLY SHUT OFF AND A WARNING MESSAGE INDICATING THAT THE ENGINE OVERHEATED DISPLAYED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WATER HEATER WAS FAULTY AND FLUID WAS LEAKING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,150.

POWER STEERING STOPS WORKING 5 TIMES IN THE LAST 2 MONTHS. FORD SAYS NO RECALL. OUR CONCERN IS A SAFETY ISSUE THAT COULD CAUSE AN ACCIDENT. SO FAR THIS HAS HAPPENED IN A STATIONARY POSITION. WORRIED IT WILL HAPPEN WHEN DRIVING.

THE MYFORDTOUCH SYSTEM WILL SPORADICALLY SHUT DOWN. AT TIMES THIS SHUT DOWN IS EVIDENCED BY A LOUD POP THROUGH THE AUDIO SPEAKERS, THEN THE AUDIO GOES OUT AND THE BLUETOOTH PHONE CONNECTION RESETS. OFTEN IT WILL DISPLAY AN ERROR SCREEN SAYING "SHUTTING DOWN TO SAVE BATTERY" WITH A PROGRESS BAR. THAT PROGRESS BAR NEVER FINISHES TO THE RIGHT BEFORE THE SYSTEM RESTARTS. THIS WILL HAPPEN MULTIPLE TIMES DURING A TRIP, WITH NO SIMILAR CHARACTERISTICS BETWEEN TRIPS WHERE THIS ISSUE OCCURS (DAY/NIGHT, HIGHWAY/CITY, WARM/COLD, DRIVING OR STOPPED, NONE OF IT MATTERS) AND I CAN'T RECREATE IT ON DEMAND. IT WILL HAPPEN ONE DAY AND THEN NOT FOR A WEEK OR TWO. THE LACK OF ABILITY TO RECREATE MEANS THAT THE FORD DEALER WILL NOT REPAIR IT. THE FORD SERVICE REP SUGGESTED I REPLACE THE BATTERY AND ON HIS ADVICE I DID. HOWEVER, THIS NOT FIX THE PROBLEM. HE TESTED THE ALTERNATOR, AND CHECKED FOR ERROR CODES ALL WITH NO CHANGE IN THE SITUATION. ULTIMATELY IT HAS BEEN WITH THE DEALER 3 TIMES FOR SERVICE, WITH NO RESOLUTION. I HAVE VIDEO OF IT OCCURRING ON 11/6/2016. IT HAS HAPPENED AS FAR BACK AS JULY 2016. MOST RECENT OCCURRENCE WAS TODAY, 11/10/2016 DATE ENTERED IN FIELD BELOW IS LAST TIME IT HAPPENED.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE REDUCING SPEED TO LESS THAN 10 MPH, THE ENGINE SUDDENLY STALL. THE VEHICLE WOULD ALSO STALL WHILE IDLING. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS) AND 16V643000 (LATCHES/ LOCKS/LINKAGES). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/06/2017*CT UPDATED 01/17/17.*JB