2013 FORD ESCAPE Complaints

THE ENGINE LIGHT IS ON IN VEHICLE. COOLANT BYPASS VALVE IS STATED AS NOT WORKING. ARE WE ABLE TO FIND OUT IF THE VEHICLE WAS TAKEN IN DUE TO RECALL FOR ENGINE COOLANT LEAKS.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SHIFT HARD AND A WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE DEALER; HOWEVER, THE DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE WINDSHIELD WIPER FRACTURED WHILE THE VEHICLE WAS BEING REPAIRED. AFTER THE WINDSHIELD WIPER WAS REPAIRED, THE WINDSHIELD WAS FRACTURED BY THE DEALER. THE CONTACT STATED THAT THE VEHICLE CONTINUED TO SHIFT HARD AFTER THE REPAIR. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE WOULD STALL. THE VEHICLE WAS SHUT OFF AND TURNED BACK ON, AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. ALSO, WHILE PULLING INTO A PARKING SPOT, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE STALLED AFTER MOVING THREE FEET. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

A DOOR LATCH WITH A FRACTURED PAWL SPRING TAB TYPICALLY RESULTS IN A "DOOR WILL NOT CLOSE" CONDITION. A DOOR THAT OPENS WHILE DRIVING INCREASES THE RISK OF INJURY. DIFFICULTY SHUTTING DRIVERS DOOR. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE. *TR

I HAD GOTTEN INTO MY VEHICLE AND AFTER TURNING IT ON I MANAGED TO MAKE IT TO MY NEIGHBORS HOUSE. MY VEHICLE FOR THE SECOND TIME STARTED TO OVER HEAT AND THE ENGINE LIGHT CAME ON AND THE VEHICLE WAS STATING THAT I NEED TO REFILL THE COOLANT. I JUST PARKED IT AND THE NEXT DAY WE HAD FILLED THE COOLANT AGAIN TAKEN IT TO GET THE ERROR CODES CHECKED AND WERE INFORMED WE NEED TO GET A NEW THERMOSTAT. WHEN TAKING IT TO THE MECHANICS THEY HAD TRIED EVERYTHING FROM CHECKING CODES TO DRIVING MY VEHICLE AND THEY WERE UNABLE TO GET THE ISSUE TAKEN CARE OF DUE TO NOT BEING ABLE TO RE-CREATE THE CODES. THEY HAD INFORMED ME THAT THIS IS A KNOWN ISSUE WITH FORD, HOWEVER WHEN CONTACTING FORD THEY HAVE NO IDEA WHAT I AM TALKING ABOUT. I CHECKED ONLINE AND SEE THERE IS A RECALL FOR THIS, BUT MY VIN EVEN THOUGH HAVING THE QUALIFYING MANUFACTURING DATE IS NOT ELIGIBLE. I HAVE HAD MY VEHICLE FOR 1 1/2 YEARS AND HAVE HAD IT SHUT DOWN ON ME, NOT HAVE ANY POWER, START TO PUT AND STALL, REFILLING COOLANT EVERY SO OFTEN, OVER HEAT, AND I CAN NEVER GET A STRAIGHT ANSWER FROM THE DEALERSHIP. I HAVE CALLED FOR INFORMATION IN REGARDS TO RECALLS AND THESE ISSUES AND AM TRANSFERRED TO A PERSON WHO IS NOT THERE SO I CAN LEAVE A VOICE MAIL. I HAVE NEVER HAD A CALL RETURNED. I JUST WANT TO KNOW WHAT I HAVE TO DO TO UNDERSTAND WHAT IS GOING ON WITH MY VEHICLE. WHY IS MY VIN NOT ELIGIBLE AS WELL? *TR

I WAS DRIVING AND AS I WAS APPROACHING THE RED LIGHT MY CAR STALLED. I TURNED IT OFF AND ON THREE TIMES UNTIL I FINALLY WAS ABLE TO MOVE IT. MY MAIN CONCERN IS SAFETY SHOULD IT STALL WHEN IM DRIVING. I HAVE A 1.6L BUT IT IS NOT COVERED UNDER THE RECALL 14S17, SHOULD THAT BE THE ISSUE. THE SYMPTOMS SEEM TO MATCH, AND THE ISSUE IS EXTREMELY FRUSTRATING. *TR

I PURCHASED MY 2013 FORD ESCAPE JULY 2015 AND FOR THE YEAR I HAD IT I WAS FAIRLY PLEASED. I HAD HEARD THE HORROR STORIES ABOUT THESE CARS CATCHING FIRE AND WAS AWARE OF THE RECALLS. I HAD BEEN TO A FORD DEALERSHIP BACK IN JUNE FOR A TUNE-UP AND ASSURED ALL RECALLS HAD BEEN DONE ON THE VEHICLE, I HAD BOUGHT IT USED BUT FORD WAS ABLE TO SEARCH THE INFORMATION FROM THE VIN, OR SO THEY SAID. FRIDAY SEPTEMBER 23RD I WAS ON MY WAY TO WORK, ON THE I-5 NORTH FAST LANE, WHEN THE CAR HAD A WARNING LIGHT SAYING SOMETHING ABOUT MY 4WHEEL DRIVE. THE CAR BEGAN TO LURCH AND SMOKE BEGAN TO COME UP FROM RIGHT UNDERNEATH THE WINDSHIELD WIPERS. BY THE TIME I WAS ABLE TO MAKE IT OVER TO THE SHOULDER, THANKFULLY WITHOUT CAUSING AN ACCIDENT, I COULD SEE THE SMOKE REPLACED WITH FLAMES AND ALL WARNING LIGHTS WERE LIT ON THE DASH. I GRABBED WHAT I COULD AND MY DOG AND CALLED 911. BY THE TIME THE FIRE DEPARTMENT WAS ABLE TO GET TO US THE CAR WAS COMPLETELY ENGULFED IN FLAMES. ALTHOUGH PERSONAL ITEMS, AND MY FIRST CAR I PURCHASED ON MY OWN, WAS LOST MY DOG AND I MADE IT OUT ALIVE. AS THE PROCESS OF DEALING WITH INSURANCE BEGAN I HAVE BEEN TRYING TO GET FORDS ATTENTION IN THIS MATTER. I AM NOW THE 14TH PERSON THIS HAS HAPPENED TO. AFTER MORE DIGGING AND NUMEROUS PHONE CALLS TO DIFFERENT FORD DEALERSHIPS ONLY A HANDFUL OF THEM TOLD ME TO GET THE CAR IN IMMEDIATELY TO A SHOP BECAUSE OF FIRE RISK. I WAS ALSO INFORMED THAT THE RECALLS HAD NOT BEEN DONE TO THE VEHICLE, AND ONE DEALERSHIP EVEN GAVE ME A SHOP NAME THAT THE RECALLS HAD SUPPOSEDLY BEEN DONE AT. I CALLED AND THE SHOP HAD NO RECORDS OF EVEN SEEING THE VEHICLE. I AM AWAITING A LETTER FROM FORDS LEGAL DEPARTMENT BUT THIS ISSUE REALLY NEEDS TO BE PUT OUT THERE. I WALK BUY THE VEHICLES EVERYDAY, SOME WITH BABY SEATS IN THE BACK, AND IT HORRIFIES ME. **ALSO TRYING TO UPLOAD PICTURES BUT IT'S NOT ALLOWING ME. *TR

RECALL NOTICE 16S30 I CONTACTED MIRACLE FORD IN GALLATIN, TN PHONE: (615) 452-5267. THE DEALER SAID THEY DID NOT HAVE THE PART FOR THE RECALL UNTIL THE 2ND QUARTER OF 2017. I AM NOT SURE WHAT THE 2ND QUARTER OF 2017 IS BECAUSE I DON'T KNOW THEIR BUSINESS CALENDAR. I CALLED FORD DIRECTLY 1 (800) 392-3673 AND I TALKED WITH A PERSON. AT THE END OF THE CALL ON OCT 21ST AROUND 5:15PM CST, FORD SENT ME BACK TO THE DEALER. THE DEALER VOICE MESSAGE WAS FULL. I AM NOT SURE WHAT TO DO NEXT SINCE NEITHER PARTIES HAVE THE TOOLS AND RESOURCES IN PLACE TO FIX MY RECALL. THE DOOR ON THE PASSENGER SIDE AS OPENED 4-5 TIMES AS I TAKE A TURN FROM LEFT TO RIGHT. THE CAR WAS IN MOTION GOING ABOUT 15-25 MPH. PLEASE CONTACT ME AT [XXX]. MY NAME IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ENGINE WIRING ASSEMBLY FAILURE (CV62*14290*NBA & CV62*12A690*MBB) AT 29,000 MILES. ADVISED BY DEALER SERVICE ADVISOR VEHICLE TOO DANGEROUS TO DRIVE AS CAR MAY STALL OR STOP. I FIRST LEARNED OF THIS AS I WAS DRIVING ON 4 LANE HIGHWAY, 10/8/16 & WARNING NOTICE CAME ON. VEHICLE HESITATED WHILE ON FREEWAY. SENSOR REPLACED AT DEALER. PROBLEM RECURRED ON 10/19/16. AGAIN ON INTERSTATE & ENGINE HESITATION, MOVED TO RIGHT LANE FOR FEAR OF STALL. DEALER DIAGNOSED ENGINE WIRING ASSEMBLY FAILURE. I CONTACTED FORD & WAS INFORMED THAT MY 1.6 ENGINE NOT COVERED BY SIMILAR RECALL (14S17) FOR 2.0 ENGINE & CAR OUT OF WARRANTY. FORD CUSTOMER SERVICE ASSIGNED A CASE NUMBER. *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE RANDOMLY HESITATED AND STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE, SO THE CONDITION CONTINUED. THE VEHICLE WAS LATER TAKEN BACK TO THE DEALER WHO INDICATED THAT THE FUEL CANISTER AND LINE ASSEMBLY NEEDED TO BE REPLACED. THE PARTS WERE REPLACED BY AN INDEPENDENT MECHANIC, BUT THE FAILURE RECURRED. THE MANUFACTURER STATED THAT THEY WOULD INVESTIGATE THE FAILURE. THE CONTACT WAS WAITING FOR A SOLUTION FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE.

I STARTED MY CAR AND AS I PUT THE 2013 FORD ESCAPE IN REVERSE WITH MY FOOT ON THE BRAKE TO BACK OUT OF MY DRIVEWAY, THE STEERING WHEEL FELT IMPOSSIBLE TO MOVE. KNOWING THIS VEHICLE HAS HAD SO MANY DANGEROUS ISSUES ASSOCIATED WITH RECALLS IN THE PAST, I DECIDED NOT TO DRIVE IT ANY FURTHER. AS IT WAS STILL SAFELY IN MY DRIVEWAY, I PLACED IT IN PARK, SHUT IT OFF, AND OPTED TO USE ANOTHER VEHICLE. THE ESCAPE SAT THERE UNDISTURBED FOR TWO DAYS. THEN, MY HUSBAND TRIED TO USE IT AND UPON STARTING HE NOTICED A WARNING IN THE DISPLAY THAT STATED STEERING ASSIST FAULT. HE OPTED NOT TO USE THE VEHICLE EITHER AS HE ALSO NOTICED THAT IT SEEMED AS IF THERE WAS NO POWER STEERING. I HAVE A CALL INTO A LOCAL DEALER TO TAKE IT IN FOR SERVICE, BUT SEE NO LOGICAL REASON FOR THIS VEHICLE TO HAVE A PROBLEM WITH STEERING. IT IS ONLY THREE YEARS OLD AND HAS 30K MILES. I ONLY USE THE VEHICLE TO RUN ERRANDS IN TOWN AND HAVE KEPT UP WITH ROUTINE MAINTENANCE.