2013 FORD ESCAPE Complaints

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR FAILED TO LATCH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,400.

EXACTLY TWO WEEKS AFTER PURCHASING THIS USED FORD, I START IT UP TO LEAVE IN THE MORNING FOR WORK AND MY CHECK ENGINE LIGHT CAME ON. I TOOK IT UP TO THE SHOP TO GET LOOKED AT AND THE CODE COMING ON THE CODE READER IS P26B7 REPLACE COOLANT BYPASS VALVE. HMM COMMON PROBLEM IN SEVERAL 2013 ESCAPES THERE WAS ACTUALLY A RECALL ON MANY OF THEM EXCEPT MINE??

ONE MONTH AGO, JULY 2016 THE REAR DRIVER'S SIDE DOOR SUDDENLY OPENED AND WOULD NOT LATCH. WE TRIED EVERYTHING; WE COULD NOT DRIVE THE CAR BECAUSE DURING TURNS THE DOOR WOULD SWING OPEN AND THE ALARM WOULD NOT STOP DINGING. I DID SOME RESEARCH AND SAW THAT THIS HAS BEEN AN ON GOING PROBLEM/RECALL WITH THIS YEAR 2013 ESCAPES. I TOOK THE CAR IN TO THE FORD DEALER AND WAS TOLD MY CAR WAS NOT PART OF THE RECALL. I CALLED FORD, SPOKE WITH CUSTOMER SERVICE AND WAS AGAIN TOLD, MY CAR NOT PART OF RECALL. I EXPRESSED MY CONCERN THAT THIS COULD HAPPEN AGAIN AND IT WAS VERY DANGEROUS! THEY SAID IF RECALL IS EXPANDED I CAN GET A REFUND FOR MY REPAIR. ONE MONTH AND 7 DAYS LATER THE SAME THING HAPPENS TO THE REAR PASSENGER DOOR. MY DOG NEARLY FLEW OUT OF THE CAR. I AM FURIOUS THAT FORD KNOWS THERE IS AN ISSUE AND REFUSES TO TAKE RESPONSIBILITY. THIS IS NOT A MINOR ISSUE. SOMEONE OR SOMETHING IS GOING TO FLY OUT OF A CAR. WHEN TURNING LEFT, THE DOOR JUST FLIES OPEN. THERE IS ALSO NO WAY TO LOCK CAR. THE DOOR WILL NOT LATCH. I WILL AGAIN NEVER PURCHASE A FORD.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING, THE MESSAGE "VEHICLE OVER HEATING" WAS DISPLAYED BEFORE THE ENGINE SUDDENLY STALLED. THE CONTACT ALSO INDICATED THAT SMOKE WAS PRESENT COMING FROM UNDER THE HOOD DUE TO OIL LEAKING UNTO THE ENGINE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

TODAY I HURT A POP SOUND AND L LOOKED UNDER MY CAR AND SAW SOMETHING HANGING. MY LOCAL CHEVRON STATION MECHANIC SAID IT WAS MY "HEAT SHIELD". IT HAD RIPPED TO SHREDS. LAST NOV. AT SANTA MARGARITA FORD I HAD MAJOR TRANSMISSION WORK DONE ON MY 2013 ESCAPE. MY MECHANIC DOESN'T THINK THE HEAT SHIELD WAS PUT BACK ON CORRECTLY. SAME DEALERSHIP WANTS TO CHARGE ME OVER $400 TO REPLACE IT. NO WAY!

ON 8/16/2016, IN A DRIVEWAY ON A BUSY STREET, I STARTED THE VEHICLE AND SAW "STEERING ASSIST FAULT - SERVICE REQUIRED" ON DISPLAY. THE CAR HAD LOST POWER STEERING. TURNING OFF AND RESTARTING CAR DID NOT HELP.

DOOR LATCHES BROKE ON 3 SEPARATE OCCASIONS. 04/17/14, 04/02/15, AND 10/31/15. FIRST ONE HAPPENED WHEN I OPENED THE REAR DRIVER SIDE DOOR AND THEN CLOSED IT. IT WAS LIKE METAL HITTING METAL, NO WAY TO CLOSE AND LATCH DOOR. SECOND TIME CLOSED AND LOCKED DOOR, WHEN I CAME OUT OF GROCERY STORE, DRIVER DOOR WAS OPEN ABOUT 1/2 INCH. TRIED TO CLOSE DOOR BUT IT WAS AGAIN METAL HITTING METAL. HAD TO DRIVE HOME HOLDING DOOR SHUT AND DRIVE WITH ONE HAND,RIGHT TURNS ESPECIALLY DANGEROUS. THIRD INCIDENT PASSENGER REAR DOOR, OPENED DOOR, WHEN CLOSING IT, IT WAS METAL HITTING METAL AGAIN. ALL THREE TIMES I HAD MY 2 SMALL GRANDCHILDREN IN CAR SEATS IN THE BACK. THIS IS A LIFE THREATENING SITUATION THAT NEEDS IMMEDIATE ATTENTION FROM FORD TO CORRECT THESE DOOR LATCHES. BESIDES THE DANGER IT IS AN EXPENSIVE FIX. IT HAS COST ME ALMOST $900.00 FOR THESE REPAIRS. FORD NEEDS TO FIX THIS BEFORE SOME ONE IS SERIOUSLY INJURED OR KILLED. THE ONLY ONE LEFT TO BREAK IS THE FRONT PASSENGER DOOR. THIS IS A BIG CONCERN FOR ME!

POWER STEERING FAILS WITHOUT WARNING AND DISPLAYS THE FAULT MESSAGE "STEERING ASSIST FAULT: SERVICE REQUIRED". FAILURE MAKES STEERING VERY DIFFICULT AND CAN RESULT IN LOSS OF CONTROL. DEALERSHIP IDENTIFIED THE CAUSE AS A INTERNAL FAILURE OF THE PSCM (POWER STEERING CONTROL MODULE) AND REPLACED THE PSCM AND RACK AND PINION ASSEMBLY TO REPAIR. PLEASE NOTE THAT EARLIER MODEL YEAR FORD ESCAPES HAVE A SIMILAR PROBLEM AND HAVE BEEN RECALLED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 AND FORD RECALL NUMBER 14S05. AS THIS ISSUE IS IDENTICAL TO THE PRIOR RECALL, I STRONGLY SUGGEST ADDING THE 2013 MODEL YEAR FORD ESCAPE VEHICLES TO THE RECALL. THE MOST COMMON TIME FOR THE POWER STEERING TO FAIL WAS RIGHT AFTER STARTUP AND MANEUVERING OUT OF A PARKING SPOT ON A CITY STREET OR GARAGE. AT THIS LOW SPEED MANUAL STEERING IS DIFFICULT AND AGGRESSIVE BRAKING IS REQUIRED TO AVOID AN ACCIDENT ONCE THE INABILITY TO SETTER IS APPARENT TO THE DRIVER. ONCE THE STEERING FAILS AND THE FAULT MESSAGE APPEARS, IT COULD BE OCCASIONALLY RESET BY SHUTTING DOWN THE ENGINE AND RESTARTING THE CAR. TURNING OFF A CAR ON A PUBLIC ROAD TO REGAIN STEERING CONTROL IS UNDESIRABLE AND UNSAFE. I SPOKE WITH BOTH FORD CUSTOMER SERVICE AND THE FORD DEALERSHIP AND BOTH CLAIMED THAT THERE ARE NO TSBS OR RECALLS DESCRIBING THE LOSS OF POWER STEERING FOR THE 2013 FORD ESCAPE. THE REPAIR INVOICE (ATTACHED) SHOWS THAT THE DEALERSHIP VERIFIED THE FAILURE OF THE POWER STEERING CONTROL MODULE (AS IN PRIOR RECALLS OF EARLIER MODEL YEARS) AND THE NEED TO REPLACE THE PSCM AND ENTIRE PSCM/RACK AND PINION ASSEMBLY. THE MILEAGE AT THE TIME OF REPAIR WAS 45281. THE FAULT OCCURRED INTERMITTENTLY AT EARLIER MILEAGES AND BECAME MORE FREQUENT WITH INCREASING MILEAGE UP UNTIL THE TIME OF REPAIR TO TO SAFETY CONCERNS.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR FAILED TO REMAIN CLOSED AND OPENED INDEPENDENTLY WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK FAILED. THE LOCK WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V239000 (STRUCTURE). THE FAILURE MILEAGE WAS 7,450.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 70 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED WITHOUT WARNING. THE CONTACT WAS ABLE TO SLOW THE VEHICLE DOWN WITH THE EMERGENCY BRAKE AND DOWNSHIFTING BY MANUALLY SHIFTING GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CORE COUPLER IN THE CAMSHAFT, WHICH OPERATED THE BRAKE BOOSTER, FRACTURED INSIDE THE CAMSHAFT. AS A RESULT, THE POWER ASSIST FEATURE IN THE BRAKING SYSTEM DISENGAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,789.