2013 FORD ESCAPE Complaints

LATCHES LOCKS LINKAGES THIS IS THE SECON DOOR WITH PROBLEMS. FIRST THA BACK DOOR AND NOW THE DRIVER DOOR DOENT CLOSE. IT OPENED DURING DRIVING AND DOESNT CLOSE. 3/28/16.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE ENGINE WAS DEFECTIVE AND THE ENGINE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED MECHANIC FOR DIAGNOSTIC TESTING, WHICH LOCATED A FAILURE CODE AT THE COOLANT SYSTEM. WHEN THE ENGINE WAS STARTED, SMOKE AND A BURNING ODOR WAS DETECTED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE ACCELERATING TO APPROXIMATELY 5 MPH FROM A STOP SIGN, THE VEHICLE STALLED. THE "ENGINE FAULT SERVICE NOW" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED. WHILE DRIVING, THE ENGINE LOST POWER AND THE TRANSMISSION SHOOK SEVERELY. THE CONTACT STOPPED AGAIN AND WAITED APPROXIMATELY ONE MINUTE THEN THE VEHICLE STARTED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE RECURRED THREE TIMES IN ONE WEEK. THE VEHICLE WAS REPAIRED UNDER WARRANTY BY THE DEALER THE FIRST TIME THE FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,121. ...UPDATED 04/19/16 *BF *TR

WASTEGATE SOLENOID NEEDS TO BE REPLACED BUT THE RECALL ONLY COVERS CARS MANUFACTURED IN JULY 2012 OR BEFORE. OURS WAS MANUFACTURED IN FEBRUARY 2013, 7 MONTHS LATER.

TWICE NOW THE RPM ACCELERATE UP AND DOWN WITHOUT YOU PRESSING THE GAS PEDAL. SERVICE ENGINE LIKE APPEARS. THEN WHEN STOPPED AT A STOP SIGN IT TRIED ACCELERATING WITHOUT ME PRESSING THE GAS PEDAL. VERY SCARY.

DRIVING @ 70MPH, GET READY TO MAKE A TURN BY SLOWING DOWN. PUSH ON THE BRAKE TO STOP AND THERE IS NO POWER ASSIST. OVERSHOOT CORNER AND FINALLY STOP APPROXIMATELY 100 FEET PAST WHERE I NEEDED TO TURN. DRIVING ON RURAL ROADS IS THE ONLY REASON I WAS NOT IN AN ACCIDENT. I STILL HAD 20 MILES TO GO TO GET HOME. HAD IT TOWED TO A FORD DEALER. THEY SAY THE VACUUM PUMP HAS FAILED. THERE WAS NO WARNING OR INDICATION OF THIS FAILURE.

LOSS OF POWER STEERING OCCURS AND "STEERING ASSIST FAULT-SERVICE REQUIRED" WARNING APPEARS ON INSTRUMENT PANEL. STEERING THE VEHICLE WITHOUT POWER ASSIST IS EXTREMELY DIFFICULT.

EXCESSIVE REAR BRAKE WEAR RESULTING IN NEED FOR NEW ROTORS AND PADS AT LESS THAN 20K MILES. OWNER HAS COMPLAINED TO DEALER AT THAT TIME AND WAS TOLD SYSTEM WAS OK. BY 30K MILES REAR BRAKES HAD TO BE REPLACED DUE TO SEVERE SCORING OF ROTORS AND PADS WORN THROUGH. VEHICLE IS DRIVEN SAFELY: NOT CHARGING STOP SIGNS, BACKING OFF FOR STALE GREEN LIGHTS, ETC. VERY LITTLE BRAKE USAGE TO SLOW DOWN IN THIS VEHICLE. REAR ROTORS AND PADS HAVE BEEN REPLACE AND IT WAS FOUND THAT VERY LITTLE TO NO LUBE WAS FOUND ON THE CALIPER PINS. FRONTS HAVE BEEN INSPECTED AND ARE NOT GOING TO NEED ATTENTION FOR MANY MORE MILES. IT APPEARS THAT THE BALANCE BETWEEN STOPPING BETWEEN THE FRONT AND REAR BRAKES MAY BE A DESIGN PROBLEM. REAR ROTOR DIAMETER TO FRONT ROTOR DIAMETER IS 300MM TO 330MM WHICH MAY BE TOO LITTLE SWEPT AREA VERSUS INADEQUATE FRONT PRESSURE. FRONT PADS WILL BE REPLACED TO ESTABLISH A NEW BASELINE FOR COMPARISON. FORD WAS NOTIFIED VIA PHONE AND EMAIL TO LITTLE OR NO SATISFACTION. I'M SURPRISED THAT A FORMERLY RESPONSIVE COMPANY HAS GOTTEN SO FAR BEHIND IN CUSTOMER COMPLAINT HANDLING. CHECKING THE WEB, NUMEROUS INSTANCES OF THIS TYPE OF PERFORMANCE HAVE BEEN FOUND. IT IS MY OPINION THAT A "CONCERN" SHOULD BE OPENED IMMEDIATELY. EVEN MY SELLING DEALER IS UNRESPONSIVE, YET FORD PERSONNEL COULD NOT SUGGEST AN ALTERNATIVE DEALER NOR SHARE DEALER RATINGS WITH THEIR CUSTOMER. THIS VEHICLE HAS BEEN PLAGUED BY NUMEROUS RECALLS ALREADY AND THERE ARE YET TWO MORE TO BE PROCESSED. A LOT OF GOOD AN EXTENDED WARRANTY DOES ONE! HELP PLEASE.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 45 MPH, THE REAR OF THE VEHICLE SHOOK WHEN THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 44,196.

CORRESPONDENCE WITH FLOOD FORD OF EAST GREENWICH, RI TO: MICHAEL WHYTE (FORD SERVICE ADVISER), RE: CRASH RISK WITH 2013 FORD ESCAPE (STALLING WHILE DRIVING AND ALSO LACK OF BEING ABLE TO ACCELERATE VEHICLE WHILE ENGINE IS RUNNING). VEHICLE WAS BROUGHT TO 2 DIFFERENT FORD DEALERS FOR SAME PROBLEM AND WAS TOLD THAT THEY COULD DIAGNOSE AND/OR REPLICATE PROBLEM. THIS ISSUE AND CIRCUMSTANCE HAS BEEN REPORTED NUMEROUS TIMES UPON GOGGLE SEARCHES (PLEASE SEE BELOW). I CONTACTED THE FORD CUSTOMER RELATIONSHIP CENTER AGAIN TODAY TO DOCUMENT THE SITUATION SURROUNDING OUR VEHICLE (CASE # 8980601). PLEASE NOTE THAT I HAD CONTACTED THEM ORIGINALLY ON FEBRUARY 29TH (CASE #8916920) AND THEY REFERRED ME TO THE FLOOD DEALERSHIP AFTER WE HAD BROUGHT THE VEHICLE TO THE TASCA DEALERSHIP ON FEBRUARY 28TH AND 29TH. THEY TRIED TO CONTACT THE SERVICE DEPARTMENT AT FLOOD FORD AT 4:00PM TODAY BUT WERE NOT ABLE TO GET THROUGH. I ALSO CONTACTED THE CONSUMERS FOR AUTO RELIABILITY AND SAFETY AND THEY RESPONDED BACK WITH THE FOLLOWING MESSAGE AND STRONGLY EMPHASIZED NOT TO DRIVE THE VEHICLE BECAUSE OF THE POTENTIAL CRASH RISK. I AM ALSO IN THE PROCESS OF REPORTING THE DEFECT TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AND HAVE ALSO CONTACTED THE WJAR CONSUMER ADVOCATE DEPARTMENT SURROUNDING OUR DILEMMA TO SEE IF THEY CAN HELP US AS WELL. HOPEFULLY THE EXPERTS AT FORD CAN HELP PROVIDE ADDITIONAL INSIGHTS AS TO HOW TO BEST ADDRESS THIS SITUATION. WITH BEST REGARDS, VICTOR HTTP://WWW.AUTONEWS.COM/ARTICLE/20140815/OEM11/140819918/FORD-RECALLS- > 2013 -ESCAPE-FOR-11TH-TIME-THIS-TIME-FOR-WIRING-PROBLEM > > > HTTP://M.CARCOMPLAINTS.COM/FORD/ESCAPE/2013/ENGINE/ENGINE_STALLS_SHUTS > _DO > WN_WHILE_DRIVING.SHTML > > HTTP://WWW.LEMONLAW.COM/WORDPRESS/FORD-ESCAPE-STALLING-PROBLEMS-CONTIN > UE- > 160000-VEHICLES-RECALLED/