2013 FORD ESCAPE Complaints

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING AT 3 MPH, THE HORN AND EMERGENCY FLASHER INDEPENDENTLY ACTIVATED AND THE VEHICLE STALLED. IN ADDITION, POST CRASH WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.

WHEN STARTING, CAR SHOWS "ENGINE FAULT, SERVICE NOW" LIGHT. TOOK TO DEALERSHIP THREE TIMES, HAS NOT BEEN RESOLVED. RECENTLY, WHEN BRAKING FOR A STOP LIGHT, ENGINE FAULT REAPPEARED AND LOST ALL POWER TO THE TRANSMISSION. HUGE SAFETY ISSUE.

ISSUES RELATED PER TSB #ASI-44451 (NHTSA ID #10055312) 2.0L MOTOR LACK OF AIR CONDITIONING ON IDLE STUCK IN CHICAGO WITH OVER HEATING INDICATOR LAMP ON DISPLAY AND OVERHEATING

ON THE COMMUTE TO WORK, THE VEHICLE WAS ON THE EXPRESSWAY GOING THE ALLOWED SPEED LIMIT OF 70 MILES PER HOUR, SUDDENLY THE DASHBOARD SENSOR LIGHT INDICATED TO "CHECK TRANSMISSION," THE VEHICLE IMMEDIATELY STALLED ON THE EXPRESSWAY. THIS VEHICLE HAS HAD MULTIPLE RECALLS DUE TO WIRING AND STALLING SINCE IT WAS PURCHASED NEW IN 2013. VEHICLE HAS BEEN TAKEN IN TO REPAIR RECALLS EVERY TIME LETTER WAS RECEIVED AND ABOVE STATED INCIDENT STILL OCCURRED, DESPITE VERY DILIGENT MAINTENNANCE. ...UPDATED08/20/15 *BF UPDATED 10/25/2017*CN

THE FORD ESCAPE IS EQUIPPED WITH AN INTELLIGENT KEY SYSTEM. THIS KEY ALLOWS THE DRIVER TO UNLOCK THE CAR BY SIMPLY TOUCHING THE DOOR HANDLE. THE SYSTEM ALSO INCLUDES A FEATURE THAT PREVENTS THE DOORS FROM LOCKING OR UNLOCKS THE DOORS IMMEDIATELY IF KEYS ARE LEFT INSIDE THE CAR WITHOUT A DRIVER OR PASSENGER PRESENT. THIS OSTENSIBLY MAKES IT IMPOSSIBLE FOR A DRIVER TO LOCK THEIR KEYS INSIDE THE CAR. THE CAR ALSO INCLUDES A AUTO-LOCKING FEATURE THAT IS SUPPOSED TO LOCK ALL DOORS ONLY WHEN THE CAR IS IN DRIVE AND BEGINS MOVING ABOVE 5 MPH. ON THREE OCCASIONS, INCLUDING TODAY (6/11/2015) THIS SYSTEM HAS MALFUNCTIONED TO SUCH A DEGREE THAT ITS BEHAVIOR WAS THE EXACT OPPOSITE OF ITS INTENDED DESIGN AND IT BECAME A SAFETY HAZARD. EACH OCCASION HAS INVOLVED MY WIFE, WHO NATURALLY CARRIES THE KEYS IN HER PURSE OR BRIEFCASE. SHE HAS GOTTEN OUT OF THE CAR AND CLOSED THE DOOR WITHOUT LOCKING THE CAR MANUALLY. HER KEYS REMAINED IN HER BAG ON THE PASSENGER FLOORBOARD OR SEAT, WHILE SHE WALKED AROUND THE CAR TO RETRIEVE THEM OR TO GO TO RETRIEVE OUR SON OUT OF HIS CAR SEAT IN THE BACK. ON THESE OCCASIONS THE CAR HAS LOCKED ITSELF WITH THE KEYS INSIDE AS SOON AS SHE CLOSED HER DOOR AND SHE WAS NOT ABLE TO GET INTO THE CAR. THERE ARE TWO MAJOR FAILINGS OCCURRING. THE CARS SYSTEM IS SUPPOSED TO PREVENT THE LOCKING OF THE DOORS OR IMMEDIATELY UNLOCK THEM IF THE CAR IS PARKED AND IT FAILS TO DETECT A DRIVER IN THE SEAT. THE CAR HAS NO FUNCTIONALITY THAT AUTO LOCKS THE CAR WHEN IT IS OFF AND STATIONARY, YET IT IS DOING THIS. IF YOU GET OUT OF THE CAR WITHOUT THE KEYS AND CLOSE THE DOOR, IT WILL LOCK ITSELF. THIS IS A MAJOR SAFETY ISSUE BECAUSE IT HAS RESULTED IN MY SON GETTING LOCKED IN THE CAR IN THE HEAT. I WAS NEARBY, AND ABLE TO COME UNLOCK THE CAR, OTHERWISE WE WOULD HAVE HAD TO SMASH A WINDOW. FORD DEALERSHIPS HAVE BEEN UNABLE TO REPLICATE THIS INTERMITTENT PROBLEM

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE REAR ROTORS WERE DETERIORATING PREMATURELY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,500. UPDATED 8/10/15*CN UPDATED 10/19/217*CN

WHILE TRAVELING DOWN THE HIGHWAY IN PLOVER WISCONSIN, SMOKE BEGAN TO POUR INTO THE VEHICLE VIA THE FRONT VENTS. I LOOKED FORWARD AND SAW MASSIVE FLAMES COMING FROM UNDER MY HOOD. I QUICKLY PULLED OVER, SHUT THE VEHICLE OFF AND RAN. I CALL 911, WHERE IT TOOK 15 FIREMEN AND 500 GAL OF WATER TO PUT OUT THE 10FT FLAMES (SEE FIRE REPORT). THE ENTIRE FRONT END OF MY CAR HAS BEEN DESTROYED ALONG WITH ALL THE CONTENTS. THE FIRE BROKE THROUGH THE FIREWALL AND MELTED UNDERNEATH THE DASHBOARD. FRONT TIRES EXPLODED

ON 5/15/15, WHILE DRIVING ON THE INTERSTATE FOR APPROXIMATELY 1.5 HOURS, THE NOTIFICATION FOR LOW ENGINE COOLANT CAME ON. UPON INSPECTION, THE COOLANT LEVEL WAS DOWN ABOUT 1 INCH FROM THE MAX LEVEL. PLEASE, NOTE THAT THE COOLANT WAS TOPPED OFF ONE WEEK PRIOR. COOLANT LEVEL WAS FILLED TO MAX LEVEL AGAIN. ON 6/6/15, UPON STARTING VEHICLE, THE NOTIFICATION FOR LOW ENGINE COOLANT CAME ON AGAIN IMMEDIATELY. THE CAR HAD NOT BEEN DRIVEN IN 24 HOURS UP TO THAT TIME. UPON INSPECTION, THE COOLANT LEVEL WAS AGAIN ABOUT 1 INCH BELOW THE MAX LEVEL. VEHICLE WILL BE TAKEN TO DEALERSHIP SERVICE CENTER FOR INSPECTION/REPAIR.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING AT 30 MPH, THE VEHICLE DECELERATED, THE TRANSMISSION FAILED TO SHIFT INTO GEAR, AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE ENGINE WAS SHUT OFF AND RESTARTED, AND THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,200.

STARTING IN APRIL OF 2014 WHEN THE CAR WAS ONLY 9 MONTHS OLD THE WARNING LIGHT CAME ON "GET TO SAFETY" OVERHEATING ENGINE. IT WENT TO PLEASANTVILLE FORD WHERE THEY REPLACED THE ENGINE. 1 MONTH LATER ALL THE TRANSMISSION FLUID FELL OUT OF THE CARE. BACK TO PLEASANTVILLE FORD WHERE THEY REPLACED A PART. OVER THE NEXT 8 MONTHS THE WARNING OVER HEATING "GET TO SAFETY" WOULD HAPPEN ANOTHER 7 TIMES. FORD WOULD TOW THE CAR TO PLEASANTVILLE FORD THEY WOULD FIX (A SENSOR, FILL FLUID, AND GIVE ME THE RUN AROUND) THE FINAL TIME I FILLED A COMPLAINT WITH BBB. THEY GOT A FORD MECHANIC FROM DEER BORN, MI TO LOOK AT THE CAR. HE REPLACED THE RADIATOR AND RIGHT AXIAL. ONLY FOR TWO WEEKS LATER THE SAME "GET TO SAFETY" AND THE CAR DIES AGAIN.