2013 FORD ESCAPE Complaints

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEATBELTS) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE VEHICLE WAS DRIVING FINE WHILE UTILIZING CRUISE CONTROL GOING 70 MPH. ALL OF A SUDDEN CHIME SOUNDED AND ENGINE STALLED. CLUSTER HAD MESSAGE "SHIFT INTO PARK" MY TURN SIGNALS DIDN'T WORK AS WELL. INSTRUMENT CLUSTER DIED COMPLETELY AS I WENT TO PULL OVER. TURNED ON HAZARDS AND SHIFTED INTO PARK AND RESTARTED VEHICLE. WAS ABLE TO CONTROL THE SITUATION . *TR

I'VE BEEN TO DAVE CROSSLEY DEALER SHIP 3 TIMES ON THE PROBLEM WITH MY CAR IT POPS UP MESSAGE ENGINE FAULT SERVICE KNOW. THIS WILL BE THE 4TH TIME THEY HAVE TRIED TO FIX MY CAR 2ND TIME IT DID IT I WAS PICKING UP MY 7 YR OLD CHILD WHEN IT DID IT. IT IS NOT A SAFE CAR TO BE DRIVING IN WHEN MESSAGE POPS UP ENGINE JUST STOPS. I BOUGHT THIS CAR TO BE RELIABLE FOR ME TO GET TO WORK EVERY DAY SOMETHING HAS TO BE DONE ABOUT THIS. ONE DAY I WILL BE GOING TO WORK AND MESSAGE DOES IT ON A FREEWAY THEN YOU WILL SEE A LAW SUIT ON YOUR HANDS. *TR

DRIVERS DOOR APPEARED BE CLOSED BUT TAKING A SLOW RIGHT TURN THE DOOR SWUNG OPEN. *TR

2013 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE POOR MILEAGE ISSUES. *SMD THE CONSUMER WAS INFORMED TO WAIT UNTIL THE VEHICLE REACHED 8-10,000 MILES AND IT WOULD IMPROVE. *JB

ON APRIL 18,2014 CAR WAS IN A FORD DEALERSHIP BECAUSE I HEARD A RATTLE COMING FROM UNDERNEATH THE CAR A DAY OR TWO BEFORE. I NOTICED THE HEAT SHIELD WAS FALLING OFF AND TEARING AWAY FROM A BOLT. THE DEALERSHIP AT THAT TIME STATED I MUST HAVE DRIVEN OVER SOMETHING TO CAUSE IT TO COME OFF. THEY CHARGED ME FOR THE REPAIR. NOW IT IS APRIL 14,2015 AND THE SAME PROBLEM IS HAPPENING ALL OVER AGAIN. SAME NOISE AND TEARING AWAY FROM BOLT AGAIN.. I HAVE CONTACTED FORD CUSTOMER SERVICE AGAIN TO OPEN ANOTHER CASE ABOUT THIS SAME ISSUE. *TR

AT START-UP, THERE WAS AN ERROR MESSAGE ON THE INSTRUMENT PANEL ABOUT AN ENGINE FAULT INSTRUCTING ME TO SEEK SERVICE IMMEDIATELY. AS IT WAS AFTER 6 PM, AND THE DEALER SERVICE SHOP WAS CLOSED, I DRIVE HOME. THE ENGINE WAS "SPUTTERING" AS IF IT WAS GOING TO STALL. THE CAR HAD MINIMAL POWER AND DIDN'T ACHIEVE A SPEED OVER ABOUT 25 MPH. I RAN A VEHICLE HEALTH REPORT, WHICH INDICATED A PROBLEM IN THE ENGINE, TRANSMISSION, OR POWERTRAIN; IT INSTRUCTED ME TO HAVE THE CAR SERVICED. THE NEXT MORNING, THERE WERE NO PROBLEMS. AT THE DEALER THE FOLLOWING DAY, NO PROBLEM CODES CAME UP, AND THE DEALER WOULDN'T REPLACE THE ETB SINCE THERE ISN'T A RECALL. I BELIEVE, HOWEVER, THAT THE PROBLEM IS THE ETB AND THAT I'M BEING PLACED IN AN UNNECESSARILY DANGEROUS SITUATION WHEN THE ETB CAN FAIL UNEXPECTEDLY. PLEASE ISSUE A RECALL! *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE STALLED AND THE ENGINE FAILURE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER EIGHTS TIMES; HOWEVER, THE REMEDY FAILED TO THE REPAIR THE VEHICLE. THE LAST TWO TIMES THE VEHICLE WAS TAKEN TO THE DEALER, THE WIRES TO THE POWER TRAIN CONTROL MODULE WERE SPLICED BUT THE FAILURE PERSISTED. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 14V495000 (ELECTRICAL SYSTEM), BUT THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,520. UPDATED 6/3/15*CN UPDATED 10/4/2017*CN

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE CONTACT HEARD AN UNUSUAL NOISE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT INSPECTED UNDERNEATH THE VEHICLE AND NOTICED THAT THE EXHAUST HEAT SHIELD COVER DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS REPAIRED. THE DETAILS OF THE REPAIRS WERE UNAVAILABLE. IN ADDITION, THE TIMING PEG BOLT WAS MISSING FROM THE ENGINE AND CAUSED OIL LEAKAGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 20,400. ...UPDATED 05/11/15 *BF THE CONSUMER HAS SINCE SOLD THE VEHICLE. UPDATED 05/14/15*JB...UPDATED 06/09/15 *BF UPDATED 06/16/15*JB

IN AUGUST 2014, JANUARY 2015, FEBRUARY 2015, AND MARCH 2015 MY VEHICLE WENT INTO "FAILSAFE" MODE DUE TO AN OVERHEATING ENGINE, AMONG OTHER PROBLEMS. THE VEHICLE WAS TOWED EACH TIME TO THE FORD DEALER'S SERVICE CENTER WHERE THE LEASE ORIGINATED. FAILSAFE MODE CUTS POWER TO THE BRAIN OF THE VEHICLE WHICH SHUTS DOWN THE ENGINE TO "SAFELY" STOP THE VEHICLE SO THE CAR DOESN'T LIGHT ITSELF ON FIRE. THE CAR LITERALLY GOES FROM 60 TO 0 IN A MATTER OF MINUTES. ANY TIME THE VEHICLE HAS GONE INTO FAILSAFE MODE I HAVE BEEN TERRIFIED OF CAUSING AN ACCIDENT OR GETTING REARENDED. THE CAR HAS BEEN IN AND OUT OF THE FORD SERVICE CENTER AND PEP BOYS FOR REPETITIVE ENGINE ISSUES, COOLANT SYSTEM ISSUES, TRANSMISSION ISSUES, COMPUTER SYSTEM ISSUES, ETC. THERE ARE 9 RECALLS ON THE CAR THUS FAR, 8 OF THEM HAVE BEEN FIXED - THE AIRBAG RECALL DOES NOT APPLY TO MY VEHICLE BECAUSE THE AIRBAG LIGHT IS NOT ON. MY CAR HAS SPENT A TOTAL OF 28 DAYS IN THE SHOP SINCE IT WAS LEASED IN 2013 FOR REPEAT REPAIRS. I TRIED SEVERAL TIMES TO HAVE FORD BUY BACK THE REMAINDER OF THE LEASE BUT WAS DENIED BECAUSE THE ISSUES DID NOT TAKE PLACE WITHIN THE FIRST 18,000 MILES OF THE LEASE. I ALSO FILED FOR NEW YORK STATE LEMON LAW AND WAS DENIED FOR THE SAME REASON. I WAS FORCED TO ROLL THE REMAINING 9 PAYMENTS ($4,044) INTO A NEW LEASE FOR A 2015 FORD ESCAPE ON 3/9/15 BECAUSE THE 2013 ESCAPE WAS UNPREDICTABLE AND PROBLEMATIC - IT WAS NOT SAFE TO BE ON THE ROAD. THE ENGINE OVERHEATED APPROXIMATELY EVERY 6 DAYS FOR TWO MONTHS AND IT WAS DEEMED "UNREPAIRABLE" BY THE MECHANIC BUT CORPORATE STILL REFUSED TO BUY BACK THE LEASE. SPEAKING OF CORPORATE - I WAS TREATED TERRIBLY BY THE REGIONAL CUSTOMER SERVICE MANAGER. SHE SCREENED HER PHONE CALLS AND REFUSED TO CALL ME BACK UNLESS I ASKED FOR A SUPERVISOR. SHE SPOKE TO ME LIKE SHE WAS PUNISHING HER 5 YEAR OLD CHILD AND HER FAVORITE WORD WAS "NO." *TR