2013 FORD ESCAPE Complaints

CAR HAS BEEN GIVING US AN ERROR MESSAGE "ENGINE FAULT SERVICE NOW" SINCE WE BOUGHT THE VEHICLE. FORD HAS BEEN UNABLE TO REPAIR FOR THE LIFE OF THE VEHICLE. THE CAR HAS NO STARTED TO SHUT OFF IN TRAFFIC. THE INCIDENT ON 12/27 I WAS SLOWING DOWN IN HEAVY TRAFFIC AND THE VEHICLE SHUT OFF. CARS WHERE ABLE TO AVOID US AND WE WERE ABLE GET THE CAR RESTARTED BUT IT IS BECOMING A HAZARD TO NOT ONLY US BUT EVERYONE ON THE ROAD. TWO WEEKS PRIOR THE CAR SHUT OFF WHILE WE WERE AT A RED LIGHT. FORD HAS BEEN UNABLE TO FIX AND UNWILLING TO WORK WITH US ON THIS ISSUE. I HAVE SEEN COMMENTS ON LINE THAT OTHER PEOPLE HAVE FACED SIMILAR PROBLEMS WITH THE 2013 ESCAPE. WE JUST WANT THE SAFE WORKING CAR THAT WE THOUGHT WE PAID FOR. WE HAVE TRIED EVERYTHING AND BEEN VERY PATIENT BUT NOW IT IS A SAFETY HAZARD. *TR

JUST TURNED ON CAR AND WAS PULLING OUT OF THE DRIVEWAY. THE INFORMATION LIGHT CAME ON AND SAID IT WAS LOW ON COOLANT. I NOTICED A BURNING TYPE SMELL WHEN I GOT OUT OF THE CAR TO SEE HOW LOW THE COOLANT WAS. THIS CAR HAD BEEN RECALLED BEFORE FOR ENGINE COOLANT LEAKS AND OVERHEATING. I TOOK MY CAR IN TO GET THAT RECALL FIXED IN MAY 2014 AND NOW IT'S HAVING THAT PROBLEM AGAIN. I DON'T KNOW IF SOMETHING ELSE BROKE OR THAT THEY DIDN'T FIX IT RIGHT. I DIDN'T BUY THIS CAR BRAND NEW SO I COULD TAKE IT IN LIKE 5 TIMES FOR RECALLS. I ALSO CHECKED THE COOLANT LEVEL LAST WEEK AND IT WAS AT THE LEVEL IT SHOULD BE AT...SO IT MAY BE A FAST LEAK. *TR

MY 16 YEAR OLD DAUGHTER WAS DRIVING AT APPROXIMATELY 25 MPH ON RESIDENTIAL STREET HAVING JUST COMPLETE A LEFT TURN WHEN HER FRONT LEFT FRONT TIRE BLEW OUT CAUSING HER TO LOSE CONTROL OF HE CAR AND HIT THE CURB. THE COLLISION WITH THE CURB RESULTED IN DAMAGE TO THE FRONT LEFT RIM.THE TREADS ON TIRES APPEARED TO BE IN GOOD SHAPE THE CAR HAD ONLY 28,856 MILES ON IT AND THE VEHICLE WAS ONLY A YEAR OLD. WE PLACED ALL THE TIRES AFTER READING SIMILAR STORIES ABOUT CONTINENTAL TIRES ON THE INTERNET. I HAVE BEEN DRIVING FOR 32 YEARS AND HAVE VERY EXPERIENCED ANYTHING CLOSE TO THIS ON RELATIVELY NEW CAR/ TIRES. *TR

AFTER RUNNING 15 MILES, VEHICLE WAS SHUT OFF 10 MINS, ON RESTART A CHIME SOUNDED AND THE INFORMATION CENTER INDICATED SERVICE STEERING ASSIST, ATTEMPTED TO TURN WHEEL AND HAD NO POWER STEERING. TURNED OFF AND RESTARTED CAR, INFORMATION CENTER WAS CLEAR, POWER STEERING WORKED FINE. LOSS OF POWER STEERING IS OF COURSE AN UNSAFE VEHICLE CONDITION. CONTACTED FORD DEALER THAT SOLD ME THE CAR USED, TO SEE IF THERE WAS A SOFTWARE UPDATE OF OTHER RELATED ISSUE, HE CHECKED AND SAID THERE WAS NONE AT THIS TIME FOR POWER STEERING. IT WOULD SEEM I HAVE NO RECOURSE, AND WOULD ONLY SPEND MONEY AT THE DEALER FOR NO TROUBLE FOUND. I PLAN TO CHECK FOR STORED CODES, AND CONTACT FORD CONSUMER COMPLAINTS. *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.

CHECK ENGINE LIGHT HAS BEEN ON SINCE THE BEGINNING OF 2014, ALWAYS FOR THE SAME CODE P0741. CAR DOES NOT DRIVE PROPERLY AT HIGHWAY SPEEDS AS THE TORQUE CONVERTER DOES NOT LOCK UP AS INTENDED. THIS IN TURN CAUSES MUCH LOWER FUEL ECONOMY THAN THE VEHICLE IS CAPABLE AND ADVERTISED TO GET. (23.5 HWY ACTUAL, SHOULD GET 29-30 MPG) CAR HAS BEEN IN TO FORD 5 TIMES AND THE PROBLEM HAS NOT BEEN RESOLVED. SENT FORD A LAST CHANCE LETTER PRIOR TO THE AST REPAIR ATTEMPT. THIS ATTEMPT WAS SCHEDULED BY FORD SO ONE OF THE ENGINEER EXPERTS COULD EVALUATE IT. AFTER THEY FED US A COMPLETE LINE OF HOGWASH ABOUT AN AIR BUBBLE IN THE COOLING SYSTEM, THEY TOLD US IT WAS FIXED. 70 MILES AFTER THIS VISIT, LIGHT IS BACK ON (SAME CODE) AND MPG IS STILL TERRIBLE. TO TOP IT OFF THE COOLANT IS LEAKING ON THE FLOOR IN GARAGE AND CAR RUNS ROUGHER AND HAS NEARLY STALLED AT INTERSECTIONS MULTIPLE TIMES (WITH MY 2 YR OLD DAUGHTER IN THE CAR) CLEARLY THEY ARE INCAPABLE OF REPAIRING BUT INFORMED US THEY WILL DO NOTHING ELSE. *TR

THE VEHICLE HAD BEEN TURNED IN TO BROWN DAUB FORD IN NAZARETH, PA WHERE IT WAS REPORTED TO HAVE DIED TWICE ON THE ROAD. THEY THEN REPORTED IT DIED ON THEM TWICE ALSO. THEY REPLACED THE ENGINE FUEL PUMP AS THIS IS THE ECOBOOST THERE ARE TWO PUMPS (ONE AT FUELTANK ONE AT ENGINE) AND RETURNED THE CAR. IT DROVE FOR 30 MINUTES AND DIED AGAIN IN AN INTERSECTION WHERE IT ALMOST CAUSED A SERIOUS ACCIDENT. THE DEALERSHIP WROTE UP THE COMPLAINT AS CAR WANTS TO STALL WHICH IS NOT WHAT WAS SAID. THEY WERE TOLD IT DIED AND WAS DANGEROUS, THEY RETURNED IT WITH THE SAME MILEAGE AS THEY TOOK IT IN SO IT WAS NOT TEST DRIVEN. THIS IS A VERY DANGEROUS PROBLEM AND WILL CAUSE A DEATH. THE NONE TURBO ENGINE HAS A RECALL FOR WIREHARNESS SPLICES NOT DONE PROPERLY AND THAT IS WHAT THIS SOUNDS LIKE. PLEASE LOOK INTO THIS. *TR

LETTER FROM SENATOR NELSON ON BEHALF OF CONSTITUENT RE 2013 FORD ESCAPE AIR BAG RECALL. *SMD THE CONSUMER IS CONCERNED ABOUT THE AMOUNT OF RECALLS HE IS RECEIVING. HE BELIEVES THE VEHICLE IS UNSAFE. *JB

THE VEHICLE WILL JUST DIE WHEN DRIVING, IT IS OFF. VERY DANGEROUS. THERE IS A RECALL FOR THE SMALLER ENGINE WITH THE SAME SYMPTOMS. THE DEALER HAS SPOKEN TO FORD AND THEY DO NOT KNOW WHAT IT IS. IT DIED ON THEM TWICE. THEY NOW BELIEVE IT COULD BE A DROPOFF IN PRESSURE IN THE FUEL SYSTEM WHICH MAKES NO SENSE. THE CAT JUST STOPS RUNNING. *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. UPDATED 01/09/15*LJ UPDATED 6/3/2015 *JS