2013 FORD ESCAPE Complaints

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

GOT A RECALL NOTICE FOR 14S17 CALLED CROWELL MOTOR CO SOUTH BOSTON VA SERVICE DEPT. ADVISED THEY WERE WAITING ON PARTS FROM FORD TO DO THE WORK BUT THAT THERE WAS ALSO ANOTHER RECALL 14V-597 ON THE VEHICLE AS WELL AND THAT FORD HAD NOT SENT ANY OF THE PARTS TO DO THE WORK. CALLED AGAIN ON 10-24-2014 WAS TOLD THE SAME CROWELL CALLED ME ON 11-03-2014 AND STATED THEY WOULD CALL ME WHEN THE PARTS ARRIVED. THEY SEEM TO BE DOING ALL THEY CAN BUT CAN ONLY FIX THE VEHICLE WHEN FORD SENDS THE PARTS TO THE DEALERS. MY PROBLEM WHY SEND OUT RECALL NOTICES IF THE PARTS ARE NOT AVAILABLE AS GET PEOPLE SCARED TO DRIVE THE VEHICLE AS WE ARE THAT I PAID 33000.00 FOR. *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHEN APPROACHING A STOP, THE VEHICLE JERKED FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL MODULE NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

I HEARD ABOUT THE RECALL ON MY LOCAL NEWS STATION. I CALLED MY LOCAL FORD SERVICE DEPARTMENT AND THEY TOLD ME THE RECALL WOULD ONLY BE FIXED IF MY AIR BAG LIGHT CAME ON. WHY TO YOU WANT TO RISK INJURY AND LAWSUIT. WHY CAN'T YOU GO AHEAD AND FIX? *TR

ENGINE WAS MAKING ODD NOISE, RED LIGHT APPEARED ON INSTRUMENT PANEL. DRIVER PULLED TO SIDE OF ROAD. CAR BEGAN SMOKING. DRIVER EXITED VEHICLE. DRIVER CALLED 911 AND WAVED FOR HELP. VEHICLE BURST INTO FLAMES APPROXIMATELY 30 SECOND AFTER DRIVER EXITED VEHICLE. CAR COMPLETELY BURNED. *TR

STEERING CONTROL ROD IS EXPOSED UNDER DASH AND CONTAINS SHARP EDGES. DRIVER SIDE DOOR HAS A SHARP PIECE OF METAL WHICH CAN CUT. *TR

WHILE SLOWING DOWN FOR A STOP LIGHT ON A BUSY STATE HIGHWAY, AND WITHOUT WARNING VEHICLE STALLED. LOSS OF ELECTRIC TEMPORARILY. NO COLLISION BC VEHICLE BEHIND ME WAS ABLE TO SWERVE. *TR

10/29/14: WHILE IN THE BUFFALO, NY AREA, I TURNED ON THE CAR AND NOTICED THE ENGINE FAULT SERVICE NOW' NOTICE CAME ON. AFTER I CLICKED OK TO MAKE THE MESSAGE GO AWAY I PUT THE CAR IN DRIVE AND TRIED TO ACCELERATE BUT NOTICED THE ENGINE WAS VERY SLUGGISH. THE CAR HAD NO PICKUP EVEN WITH THE LITTLE PRESSURE I APPLIED TO THE GAS PEDAL. THE TACHOMETER WAS ACTING SPORADIC AND THE ENGINE FELT AS THOUGH IT WAS CLOSE TO CUTTING OUT. I DECIDED TO ERR ON THE SIDE OF CAUTION AND SINCE WE WERE IN A BIG OPEN PARKING LOT I DECIDED TO PARK THE CAR AND CALL FOR A TOW TRUCK TO TAKE US TO THE NEAREST FORD DEALERSHIP. THE DEALER (BASIL FORD, CHEEKTOWAGA, NY) KEPT THE CAR OVERNIGHT AND REPLACED A SENSOR. 11/9/14: AT LOCAL SHOPPING CENTER, I STARTED THE CAR THE 'ENGINE FAULT SERVICE NOW' NOTICE CAME ON AGAIN AND WHEN I PUT THE CAR IN GEAR AND APPLIED PRESSURE TO THE GAS PEDAL I COULD FEEL THE ENGINE WAS SLUGGISH. BUT THIS TIME I PARKED THE CAR AND TURNED THE ENGINE OFF AND WAITED FOR A MINUTE AND TURNED THE ENGINE BACK ON. WHEN I TURNED CAR BACK ON THE ENGINE FAULT NOTICE DID NOT COME ON AND THE ENGINE SEEMED FINE. APPARENTLY THE SENSOR FIX DID NOT FIX THE PROBLEM CONCERNED FOR SAFETY NOW BASED ON OTHER REPORTS BY DRIVERS. *TR

THE CAR STALLS AT LOW SPEEDS, AFTER BRAKING AND THEN TRYING TO ACCELERATE. IT'S HAPPENED AT LEAST 8 TIMES, AND IT'S BEEN TO THE FORD DEALER (VETERANS FORD IN TAMPA) AT LEAST 4 TIMES TO CHECK IT OUT, BUT THE SERVICE DEPT CANNOT DUPLICATE THE PROBLEM. THEY HAVE RUN TESTS, AND CHECKED FOR 'CODES' IN THE ENGINE, BUT NO CODES APPEARED, ALTHOUGH THE LAST TIME, I DROVE IT DIRECTLY TO THE DEALER AFTER IT STALLED. IT ALWAYS RESTARTS, BUT I'M OFTEN IN TRAFFIC AND DANGEROUS SITUATIONS. IT'S VERY SPORADIC, AND THERE IS NO WARNING BEFORE IT STALLS. *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE ENGINE HESITATED AND THE FRONT PASSENGER AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V495000 (ENGINE) AND STATED THAT THE RECALL EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,410.