2013 FORD ESCAPE Complaints

CAR WAS DRIVEN IN THE MORNING AND RETURNED TO THE GARAGE AT ABOUT 1030AM. APPROXIMATELY 4 HOURS LATER THE CAR ON FIRE, MY DAD'S NEIGHBOR WOKE HIM FROM A NAP, THE FIRE DEPARTMENT WAS CALLED AND THEY CUT THE BATTERY LINE AND PUT THE FIRE OUT. THE ENTIRE INSIDE OF THE CAR IS MELTED AND TOTALED. THE FIRE DEPARTMENT INVESTIGATOR THE DAY OF THE FIRE SAID IT WAS "AIRBAG BRACKET ON THE LEFT SIDE ABOVE THE PASSENGER DOOR", AND THE ROOF ABOVE THE AIRBAG WAS A HOTSPOT. FORD IS NOT BEING RESPONSIVE, THE DEALER REFERRED US TO THE TOLL FREE CUSTOMER SERVICE LINE. THEY TOOK THE INFORMATION GAVE HIM A CLAIM NUMBER AND ASKED HIM WHAT HE WANTED! MY DAD'S NAME ADDRESS AND PHONE NUMBER IS BELOW, I AM HIS DAUGHTER AND MY EMAIL ADDRESS IS BELOW. HE IS 81 YEARS OLD AND VERY UPSET AND STRESSED ABOUT THIS. *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE ROLLED BACKWARD AFTER BEING STOPPED ON AN INCLINE. THE CONTACT MENTIONED THAT BOTH THE ACCELERATOR AND BRAKE PEDAL NEEDED TO DEPRESS IN ORDER TO ENSURE THAT THE VEHICLE WOULD NOT ROLL BACKWARDS. NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED ON A REGULAR BASIS. THE MANUFACTURER WAS NOT CONTACTED. THERE WAS NO DIAGNOSTIC TEST COMPLETED ON THE VEHICLE. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 15,000.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE POWER STEERING FAILED AND THE POWER STEERING WARNING LAMP ILLUMINATED ON THE INSTRUMENT PANEL. THE STEERING WHEEL BECAME VERY HARD TO MANEUVER. THE VEHICLE WAS TAKEN DEALER WHO REPAIRED THE VEHICLE. THE CONTACT WAS UNAWARE OF THE EXACT REPAIRS MADE TO THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. THE VIN WAS NOT AVAILABLE.

ON SAT JUNE 7, 2014 I NOTICED THE DRIVERS SIDE AIRBAG LIGHT WAS SOLID YELLOW AND STAYED ON UNTIL I RETURNED HOME THAT EVENING. ON MONDAY JUNE 10TH, I GOT UP AND WENT TO THE STORE AND NOTICED IT WAS OFF. SINCE THEN IT HAS CAME ON AND WENT BACK OFF AT VARIOUS STAGES OF DRIVING, FROM HIGHWAY SPEEDS TO AN IDLE AT A TRAFFIC LIGHT. ALSO, THE PASSENGER SIDE AIR BAG LIGHT DOES DO NOT COME ON WHEN MY GRANDDAUGHTER IS SITTING IN THE FRONT SEAT, SHE IS 14 YEARS OLD AND WEIGHS APPROX 90#. I HAVE TAKEN IT TO THE FORD DEALER IN COOKEVILLE TENNESSEE AND THEY KEPT IT OVER NIGHT AND ADVISED ME THAT THEY COULD NOT DUPLICATE THE ISSUE AND NO REPAIRS WERE PERFORMED. THEY HAVE TOLD ME THAT SINCE THEY COULD NOT DUPLICATE THE ISSUE THERE WAS NOTHING THEY COULD DO AND THE VEHICLE WAS "SAFE" TO CONTINUE TO DRIVE AS NORMAL. ON THE WAY HOME FROM THE DEALERSHIP, THE DRIVERS SIDE AIR BAG LIGHT CAME BACK ON AND HAS SINCE WENT OFF AND ON SEVERAL TIMES SINCE THEN. I DO HAVE PICTURES THAT ARE TIME AND DATE STAMPED OF EACH SUBSEQUENT INCIDENT AND THE SPEED AND ODOMETER READING AT THE TIME. *TR

1.6L ECOBOOST: SERVICE ENGINE INDICATOR COMES ON. DEALER HAS DETERMINED SEVERAL INSTANCES OF ENGINE MISFIRE. INITIALLY TOO, A MORE URGENT INDICATOR LIGHT CAME ON (AMBER) INDICATING THAT THE COOLANT LEVEL IS LOW. A YET MORE URGENT INDICATOR LIGHT COMES ON (RED) INDICATING THE ENGINE IS OVERHEATING AND THE ENGINE IS REDUCED TO RUNNING ON TWO CYLINDERS. HOWEVER, THIS INDICATION APPEARED ONLY SHORTLY AFTER THE ENGINE WAS STARTED, AND SURELY AT THAT POINT, THE ENGINE WAS FAR FROM OVERHEATING. ON OTHER AND SUBSEQUENT INCIDENCES, ENGINE MISFIRES DURING THE FIRST SECONDS FOLLOWING START-UP. AFTER 3 TO 5 SECONDS, ENGINE USUALLY STOPS MISFIRING. ON A COUPLE OF OCCASIONS, THIS MISFIRE-AT-START-UP EVENT HAS BEEN ACCOMPANIED BY A FAINT ODOR OF ANTIFREEZE. THE MOST RECENT MISFIRE-AT-START-UP EVENT INCLUDED A FAINT SMELL OF SOMETHING/NOT FUEL OR OIL, AND GRAY SMOKE FROM THE EXHAUST. BECAUSE DEALER HAS TESTED THE COOLING SYSTEM (OKAY) AND NO HINT OF COOLANT HAS BEEN FOUND ON THE GROUND OR ENGINE COMPARTMENT, I'M NOW ASSUMING THAT COOLANT IS GETTING INTO ONE OR MORE OF CYLINDERS, EITHER FROM THE ENGINE HEAD OR FROM THE TURBO CHARGER (IT IS WATER-COOLED, I'M TOLD) AND IS THEN COMING OUT OF THE EXHAUST. BOTH TAIL PIPES ARE CARBONED UP. MENTION OF IS MADE ON SEVERAL WEB POSTS AND IS APPARENTLY A COMMON OCCURRENCE WITH ECOBOOST ENGINES?? BASED ON MY VAST (HIGH SCHOOL) KNOWLEDGE OF CHEMISTRY AND THE OXIDATION PROCESS, THAT JUST AIN'T RIGHT. I HAVE ASKED FMC TO REPLACE THE VEHICLE. THEY HAVE THUS FAR DECLINED TO DO SO. *TR

TL ' THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND ALL THE INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE RETURN SPRING ON THE BRAKE PEDAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 12,000. JCC

VEHICLE SPUTTERED AND SHUT OFF WHILE IN TRAFFIC AT APPROX. 35 MPH. THIS HAS HAPPENED 3 MORE TIMES, IT IS NOW AT THE DEALER FOR THE 4TH TIME IN ATTEMPT TO REPAIR. FORD HAS SO FAR BEEN UNABLE TO PROVIDE THE DEALER WITH AN ADEQUATE EXPLANATION OR FIX. THE DEALER HAS BEEN MORE THAN COOPERATIVE BUT IS AT THE MERCY OF FORD. A VEHICLE SHUTTING OFF FOR NO APPARENT REASON AND WITHOUT WARNING COULD LEAD TO SERIOUS INJURIES. *TR

ON THE FIRST INCIDENT I WAS SLOWING DOWN TO MAKE A LEFT TURN IN A BUSY INTERSECTION. THE SERVICE ENGINE NOW DEFAULT LIGHT CAME ON AND THE CAR STALLED. I WAS NEARLY KILLED AS CARS HAD TO SWERVE TO GO AROUND ME. THE SECOND AND THIRD INCIDENTS HAPPENED AS I SLOWED DOWN TO MAKE A RIGHT HAND TURN. THE CAR HAS ALSO STALLED AT STOP SIGNS. *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INDICATING THE AIRBAG SYSTEM WAS DISABLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE AIR BAG CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 24,000.

2013 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE CONTINUOUS TO HAVE ISSUES RELATED TO RECALL. *SMD THE CONSUMER STATED THE RADIO WOULD SHUT OFF AND WOULD NOT TURN BACK ON. WHEN IT SHUT OFF, A 911 ERROR MESSAGE APPEARED. THE SPEAKER VOLUME WOULD GET HIGH AND THEN GO LOW. THE CONSUMER ALSO NOTICED, THE ENGINE COOLANT LEVEL DROPPED BELOW THE MINIMUM LEVEL ON SEVERAL OCCASIONS, WHICH RESULTED IN THE ENGINE LIGHT ILLUMINATING. THE DEALER FOUND A LEAK, WHICH WAS CAUSED BY THE WASHER NOT SEALING PROPERLY. THE CONSUMER STATED PRIOR TO THE RECALL, THERE WERE NO ISSUES WITH COOLANT LOSS.*JB