2013 FORD ESCAPE Complaints

2013 FORD ESCAPE AS I BACK OUT OF PARKING LOT, CAR DIES, ENGINE LIGHT COMES ON AND OIL LIGHT APPEARS ALSO. CAR ALSO SHUT DOWN AT BUSY INTERSECTION. TOOK CAR INTO DEALERSHIP NEXT MORNING, STARTED CAR UP AND IT DIED, DID THIS 3 TIMES AND THE FORD SERVICE MAN WITNESSED THIS. THEY HAVE HAD CAR 4 DAYS IN THE SHOP. SHOP FOREMAN HAS DRIVEN CAR HOME TO SEE IF IT CAN BE DUPLICATED AND CAN NOT. THEY SAY WHEN THEY HOOK UP TO COMPUTER NO PROBLEMS REGISTER. THEY JUST CALLED AND SAID I HAVE TO PICK UP THE CAR TODAY, THEY CAN'T KEEP IT ANY LONGER. IF IT HAPPENS AGAIN, TO BRING IT IN. VERY FRUSTRATED. HOPE I DON'T GET HIT AND INJURED!! *TR

WHILE TRAVELING AT APPROXIMATELY 50 MPH ON MAY 21, 2014 I SUDDENLY HEARD A CHIME AND A MESSAGE APPEARED ON THE DRIVER INFORMATION CENTER ALERTING OF A "STEERING ASSIST FAULT". OUR FORD IS EQUIPPED WITH THE AUTOMATIC PARKING STEERING ASSIST SYSTEM. I THEN FELT THE STEERING LOCK UP AND DRAMATICALLY REDUCE THE ABILITY FOR ME TO STEER THE VEHICLE FROM ONE LANE TO THE OTHER ON THE STRAIGHT AWAY THAT I WAS PRESENTLY ON. THE SENSATION WAS THAT OF TRYING TO DRIVE A VEHICLE THAT COMPLETELY LOST POWER STEERING AND FEEDBACK. AFTER APPROXIMATELY A QUARTER MILE OF EVALUATING THE VEHICLE, I PULLED OVER AND RESTARTED THE CAR, THUS REGAINING NORMAL CONTROL WITHOUT FURTHER INCIDENT, AND PROCEEDED TO DELIVER THE VEHICLE FOR EVALUATION. THE CAR IS CURRENTLY AT LINDSAY FORD IN SILVER SPRING, MD NOW AND WILL BE EVALUATED 5/22/14. THIS IS AT LEAST THE THIRD TIME I HAVE SEEN THIS FAULT MESSAGE, HOWEVER IT WOULD APPEAR WHEN STARTING THE VEHICLE BUT NEVER ELIMINATE STEERING ABILITY. I BELIEVE THIS VEHICLE TO BE A LEMON IN THE EYES OF THE LAW, I HAVE PREVIOUSLY REQUESTED A BUY BACK FROM FORD BASED ON DISMAL FUEL PERFORMANCE AND OTHER UNRELATED MATTERS. FORD HAS NEGLECTED TO FULLY RESOLVE THOSE MATTERS, AND WITH THIS INCIDENT ON HAND, I AM REQUESTING ANY ASSISTANCE TO ENSURE THAT I OWN A SAFE VEHICLE, BECAUSE MY PREVIOUS EXPERIENCE WITH FORD HAS BEEN UNACCEPTABLE. *TR

VEHICLE STARTED WITH WARNING 'ENGINE FAULT SERVICE NOW'. RESTARTED VEHICLE AND MESSAGE WAS GONE. LATER THAT DAY WHILE DRIVING WE NOTICED SEVERE JERKING OF THE VEHICLE WHILE CHANGING SPEEDS AND NOTICED THE ENGINE FAULT WARNING WAS DISPLAYED. PULLED VEHICLE OVER. RESTARTED AND THE WARNING WAS GONE. BROUGHT TO DEALER FOR OVER 2 DAYS AND THEY WERE UNABLE TO REPRODUCE ERROR AND THEREFORE UNABLE TO FIX ANYTHING. MONTHS LATER THE PROBLEM STARTED RECURRING AGAIN WHILE REDUCING SPEED ON A HIGHWAY EXIT RESULTING IN EXTREME VEHICLE JERKING AS IF TRANSMISSION WAS FAILING, AT THIS TIME WE NOTICED THE ENGINE FAULT WARNING HAD REAPPEARED. CONTACTED FORD SERVICE CENTER AND THEY WILL TAKE ANOTHER LOOK, BUT WITHOUT A RECALL THERE WILL BE NOTHING THAT CAN DO. WITH SO MANY SIMILAR COMPLAINTS IT IS ASTONISHING THAT THIS IS NOT A KNOWN RESOLVABLE ISSUE FOR FORD. *TR

DRIVER WAS PROCEEDING DOWN A RESIDENTIAL STREET WHEN THE VEHICLE SUDDENLY VEERED TO THE RIGHT AND HIT SEVERAL PARKED VEHICLES. THE DRIVER COMPLAINED THAT THERE WAS ABSOLUTELY NO RESPONSE FROM THE STEERING WHEEL THE SECONDS PRIOR TO IMPACT. ONCE THE VEHICLE WAS PICKED UP BY THE TOW TRUCK AND THE UNDERSIDE OF THE VEHICLE WAS VISIBLE, THE POINT OF FAILURE WAS QUITE APPARENT. THE BALL JOINT REMAINED COMPLETELY INTACT WHILE THE STEERING KNUCKLE VISIBLY BROKE AT THE POINT WHERE IT MEETS THE BALL JOINT. EVERY OTHER ITEM UNDER THE VEHICLE WAS VISIBLY RIPPED OR BENT EXCEPT THE STEERING KNUCKLE. IT APPEARS AS IF THE STEERING KNUCKLE MATERIAL IS NOT THICK ENOUGH FOR A STRUCTURAL COMPONENT. AT THE POINT OF FAILURE, THE METAL IS APPROXIMATELY 5/16" THICK. *TR

THE CAR STALLS INTERMITTENTLY. THE FIRST TIME 3/11/2014 WAS THE DAY FOLLOWING MY SERVICE FOR OIL CHANGE AND TIRE ROTATION. I WAS PULLING AWAY FROM MY HOUSE AND THE CAR JUST STALLED. I PUT IT INTO PARK AND THE CAR RESTARTED. THE NEXT TIME WAS 3/17/2014, AGAIN I WAS PULLING AWAY FROM MY HOUSE AND THE CAR STALLED, STARTED BEEPING AND A SERVICE ENGINE NOW LIGHT CAME ON. I RESTARTED THE CAR, PARKED AND CALLED THE DEALERSHIP. A TOWING COMPANY PICKED UP THE CAR AND TOOK IT TO THE DEALER. THE DEALER INFORMED ME THAT NOTHING SHOWED UP IN THE MEMORY AND THEY COULD NOT DO ANYTHING BECAUSE IT WASN'T HAPPENING FOR THEM. THEY KEPT THE CAR FOR SEVERAL DAYS BEFORE I PICKED IT UP. APPROXIMATELY 2 WEEKS LATER THE CAR STALLED AGAIN WHILE I WAS ON THE FREEWAY ON RAMP. I TRIED TO CALL THE DEALER BUT THE PHONE WOULD NOT WORK. FORD TOOK THE CAR AGAIN AND COULD NOT FIND ANYTHING IN THE MEMORY. WITHIN 2 WEEKS THIS HAPPENED AGAIN WHILE GETTING ONTO THE FREEWAY. IN ADDITION TO THE STALLING PROBLEM, THE SYNC SYSTEM HAS RESET ITSELF, THE COMPASSES ARE NOT FUNCTIONING PROPERLY, THE EXTERNAL TEMPERATURE GAUGE DOESN'T WORK ALL THE TIME AND NOW THE PHONE RANDOMLY STARTS CALLING PEOPLE. I WAS GIVEN A PHONE NUMBER FOR CORPORATE BY THE DEALERSHIP. I CALLED AND AFTER PLAYING PHONE TAG FOR SEVERAL DAYS THE REPRESENTATIVE (JOSHUA) TOLD ME THAT IF IT STALLS AGAIN THAT I SHOULD NOT ATTEMPT TO RESTART THE CAR AND I NEED TO CALL THE ROADSIDE ASSISTANCE NUMBER AND WAIT FOR THEM TO COME. IN ADDITION, HE SAID UNDER NO CIRCUMSTANCES SHOULD THEY ATTEMPT TO RESTART THE CAR BECAUSE IF THEY DO IT WILL RESET THE MEMORY AND FORD CANNOT FIX THE PROBLEM. I ASKED ABOUT THE RECALLS ON MY CAR AND WAS TOLD THERE WERE NONE; HOWEVER, I WAS ON THE WEBSITE AND THERE ARE 2. I ASKED WHY FORD DID NOT SEND ME A RECALL NOTICE AND HE TOLD ME THAT FORD DOESN'T DO THAT. I AM AFRAID TO DRIVE MY CAR. ITS BEEN TO FORD 7 TIMES NOW. HELP! *JS

AFTER RECALL COMPLETED (RECALL NOTICE 13S12/NHTSA RECALL 13V583) I WAS DRIVING CAR HOME AND SAW LOWER LEFT CORNER OF TRIP DISPLAY JUMPED ERRATICALLY WITH WILD RANGE NUMBERS FROM 99.9 TO 57 OR 75 OR 43 SOMETHING, ALL OVER THE PLACE. I PULLED OVER TO THE SIDE OF THE ROAD BECAUSE I WAS AFRAID OF WHAT WAS GOING ON, AND BECAUSE IT WAS EXTREMELY DISTRACTING AND UNSAFE TO TAKE EYES OFF THE ROAD. TOLD BY SERVICE DEPARTMENT IT WAS NOT A PROBLEM. (INSTANT FUEL ECONOMY) WAS NOT A DISPLAY BEFORE THE RECALL AND PREVIOUS READINGS WERE MORE DRIVER FRIENDLY AND INFORMATIVE. IF THIS IS A DIAGNOSTIC AID FOR SERVICE I UNDERSTAND, BUT IT IS A SERIOUS DISTRACTION WHEN DRIVING. *JS

WHILE TURNING AT A SPEED OF APPROXIMATELY 5 MPH THE CAR STALLED CAUSING THE LOSS OF POWER STEERING AND POWER BRAKES. THIS WAS THE THIRD INCIDENT OF THE CAR STALLING. "WILLIAMSBURG FORD AND PREOWNED" SERVICED THE CAR TODAY AND FOUND NO FAULT CODES. CLAIM THAT THEY CAN NOT SERVICE THE CAR WITHOUT FORD'S AUTHORIZATION VIA "RECALL". THIS VEHICLE IS POTENTIALLY DANGEROUS ONCE A STALL OCCURS TO A DRIVER FROM SIDE OR REAR IMPACT. THIS NEEDS ACTION FROM THE NHTSA AND FORD. *TR

THE "ENGINE FAULT, SERVICE NOW" LIGHT CAME ON AND THE CAR WOULD NOT ACCELERATE. I HAD TO PULL OVER AND HIT OK IN ORDER TO TURN OFF VEHICLE. WHEN I GOT OUT OF THE CAR IT SMELLED LIKE BURNING IN THE ENGINE. AFTER RESEARCHING THIS ONLINE IT IS WORRISOME THAT THIS IS NOT PART OF A RECALL YET. IT SEEMS THERE ARE MANY OF THESE ESCAPES WITH THE SAME ISSUE, SOME CATCHING FIRE. PLEASE ADVISE! *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 45 MPH THE HEAT SHIELD TORE FROM THE PIPING DUE TO SNOWY WEATHER CONDITIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THE HEAT SHIELD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. THE CURRENT MILEAGE WAS 22,134. UPDATED 07/16/14 MA

2013 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO RECALL NOTICE PROBLEMS. *SMD THE DEALER INFORMED THE CONSUMER, THE PART HAD NOT BEEN MANUFACTURED, AND IT WOULD BE AWHILE, BEFORE ANY PARTS WOULD BE AVAILABLE. THE CONSUMER REFERENCED RECALL # 13V583000. *JB