2012 FORD ESCAPE Complaints

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED AUTO NATION FORD MARIETTA AT 770-674-6077 (LOCATED AT 860 COBB PKWY SE, MARIETTA, GA 30060) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I RECEIVED A RECALL NOTICE IN JAN 2018 BUT THE FORD DEALER HAS BEEN UNABLE TO OBTAIN THE PARTS NECESSARY TO MAKE THE REPAIR AS OF 5/8/18. THE RECALL STATES A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE INCREASES THE RISK OF A FIRE SO I AM VERY CONCERNED HAVING TO DRIVE MY AUTOMOBILE. TODAY I WAS TOLD THEY HAVE NO IDEA IF/WHEN THEY WILL BE ABLE TO GET THE PARTS IN.

PURCHASED CAR USED ABOUT 3 YEARS AGO. HAVE HAD VERY HARD SHIFTS 1-->2, BUT TRANSMISSION WAS CHECKED AT TIME OF PURCHASE AND I WAS TOLD IT WAS OK. AT TIME OF PURCHASE CAR HAD ABOUT 30K MILES ON IT. IT NOW HAS 51K MILES. SHIFT IS NOW EXTREMELY HARD 1->2, 2->1. CAR GOT STUCK AND WOULD ONLY GO IN REVERSE LAST WEEK AND I ENDED UP STUCK ON A RAMP IN A PARKING GARAGE. I WAS UNABLE TO GET THE CAR TO DRIVE FORMWARD AND IT TOOK 5-6 TRIES. CAR WAS THEN STUCK IN FIRST GEAR FOR ABOUT 2 MILES, THEN SUDDENLY SHIFTED AND WAS NORMAL. IT HAS LOST ALL FORWARD MOTION AT TIMES SUDDENLY WHILE DRIVING ON THE STREET, CAR UNABLE TO SHIFT. NOW NEEDS A NEW TRANSMISSION WITH ONLY 51K MILES ON THE CAR. IT HAS NEVER BEEN IN AN ACCIDENT AND IS DRIVEN VERY LIGHTLY. EXTREMELY DANGEROUS TO HAVE A CAR COME OUT OF GEAR (?) WHILE DRIVING IN HEAVY CITY TRAFFIC.

TAKATA RECALL- HAD A RECALL ON THE FUEL DELIVERY MODULE FLANGE REPLACED AND HAVING ISSUES STARTING , LONG CRANKING ISSUES. FORD DEALER REFUSED TO BELIEVE THAT THE TECHNICIAN DIDN'T INSTALL IT PROPERLY. NEVER HAD AN ISSUE WITH MY VEHICLE WITH ONLY 50,000 MILES ON IT UNTIL AFTER THE RECALL WAS PERFORMED. I BELIEVE THE TECHNICIAN IMPROPERLY INSTALLED THE PART AND NOW EVERY TIME I START MY VEHICLE IT HAS LONG CRANKING ISSUES. I'M WORRIED IT MIGHT MESS WITH MY STARTER OR FUEL PUMP.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER FOUR MONTHS AGO. THE DEALER (CAUSEWAY FORD LINCOLN, 375 NJ-72, STAFFORD TOWNSHIP, NJ 08050) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *JS

THERE IS FUEL LEAKING OUT FROM THE RECALLED LOCATION PART. FORD AND THE FORD DEALERSHIP ARE WAITING ON BACKORDERED PARTS WITH NO ETA FOR NEARLY 8 WEEKS SINCE WE FIRST REPORTED THE LEAK ON MARCH 5, 2018. THEY HAVE OFFERED NO LOANER CAR AND THE DEALERSHIP HAS NOT EVEN SEEN THE VEHICLE DUE TO THE FACT THAT THEY DON'T EXPECT TO HAVE THE PART ANYTIME SOON. THE CAR IS SITTING IN THE DRIVEWAY DRYING OUT MEANWHILE I AM MAKING PAYMENTS ON A CAR THAT CANNOT BE DRIVEN OR REPAIRED. I HAVE MADE SEVERAL PHONE CALLS TO BOTH FORD MOTOR COMPANY WITH THE ORIGINAL CASE NUMBER CAS-14437322-W6L8V8 DEALING WITH ROBERTA WEBB, FORD CUSTOMER SERVICE MANAGER. MYSELF AND MY HUSBAND HAVE SPOKEN SEVERAL TIMES TO THE DEALERSHIP SERVICE MANAGER AT SHAKER FORD IN WATERTOWN, CT WHERE THE VEHICLE WAS ORIGINALLY PURCHASED. I FEEL AS IF THIS ISSUE IS BEING MISHANDLED AND REDIRECTED AND THAT IT IS TAKING FAR TOO LONG TO REACH A REASONABLE RESOLUTION.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM) WAS RECEIVED IN OCTOBER OF 2016. AFTER CONTACTING THE DEALER (CORTESE FORD, 2500 W HENRIETTA RD, ROCHESTER, NY 14623), THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. IN JANUARY OF 2018, A SECOND RECALL NOTICE WAS RECEIVED THAT INDICATED THAT THE PARTS WERE AVAILABLE. AFTER CONTACTING THE SAME LOCAL DEALER, THE CONTACT WAS INFORMED THAT THE PARTS WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT BACK TO THE LOCAL DEALER WHO AGAIN CONFIRMED THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HASTINGS FORD, 3013 EAST 10TH STREET, GREENVILLE, NORTH CAROLINA 27858) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER FOUR MONTHS AGO. THE DEALER (SUPERIOR FORD, 9700 56TH AVE N, PLYMOUTH, MN 55442) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I HAD A RECALL ON MY TRUCK THAT I RECEIVED IN THE MAIL ABOUT A COUPLE WEEKS AGO AND I TRIED TO GET IN TOUCH WITH THE DEALER AND THE MANUFACTURER AND COULDN'T GET THROUGH TO NEITHER LOCATIONS