2013 FORD ESCAPE Complaints

I PURCHASED A 2013 FORD ESCAPE IN OCT 2012. IT HAS BEEN IN SERVICE THREE TIMES FOR THE SAME ISSUE. FAULTY ENGINE LIGHT "SERVICE NOW" BUT COMPUTER DIDN'T CAPTURE ANY ISSUES WITH VEHICLE. FIRST TIME DEALER CHANGED THE MASS PRESSURE AIR SENSOR. THE SECOND TIME THEY CONTACT FORD WHICH TOLD THEM TO UPGRADE THE COMPUTER SOFTWARE, THIS TIME I CALLED TO HAVE THE MANUFACTURER SEND THE FORD ENGINEER WHICH STATES IT IS THE ONBOARD COMPUTER. HE EMAILED FORD FOR THE DIAGRAMS SINCE VEHICLE IS NEW AND NOT AVAILABLE TO THE DEALER (SO THAT IS WHAT I AM BEING TOLD). THE DEALER HAS NO IDEA OF WHAT THE PROBLEM TRULY IS. FINALLY CONTACT MANUFACTURING WHO STATES IT IS A COMPUTER COMPONENT. VEHICLE STILL AT DEALERSHIP FOR REPAIR. IT IS A SAFETY HAZARD DUE TO THE LUNGING AND HESITATION OF THE VEHICLE WHEN YOU DEPRESS THE ACCELERATOR. IT DOESN'T HAVE ENOUGH POWER TO GET YOU OUT OF AN INTERSECTION IF NEEDED. IT LUNGES FORWARD AS IF THE TRANSMISSION IS DEFECTIVE OR THE FUEL INJECTORS. *TR

I USED THE 'REMOTE START' FEATURE TOSTART MY CAR. I THEN ENTERED THE VECHICLE, STARTED IT UP [AS USUAL]. WHEN PULLING OUT OF THE DRIVEWAY, THE CAR STOPPED/STALLED OUT. I PUT IT IN PARK, RESTARTED. 'CHECK ENGINE' LIGHT CAME ON. WAS DRIVING TO DEALERSHIP AND CAR STOPPED/STALLED AGAIN. WOULD NOT RESTART. TOWED TO DEALERSHIP. DEALERSHIP SAID THERE WAS A 'PROBLEM WITH ONBOARD COMPUTER'. COMPUTER RESET. HAVE HAD SAME PROBLEM TWICE. *TR

I STARTED MY VEHICLE IN THE MORNING USING THE REMOTE START FEATURE. AFTER ABOUT 10 MINUTES, I ENTERED MY VEHICLE, BACKED OUT OF MY DRIVEWAY AND PUT IT IN DRIVE. UPON DEPRESSING THE ACCELERATOR, THE CAR HESITATED, THEN SURGED, HESITATED AGAIN AND THEN STALLED IN THE MIDDLE OF THE ROAD. I PUT MY HAZARD WARNING ON AND ATTEMPTED TO RESTART THE VEHICLE. IT WOULD NOT RESTART. I FINALLY WAS ABLE TO RESTART THE VEHICLE AFTER ABOUT 5 MINUTES AND LIMPED IT BACK INTO MY DRIVEWAY. I CALLED FOR TOW SERVICE AND HAD IT TOWED TO THE DEALERSHIP WHERE I PURCHASED IT. THE SERVICE MANAGER INFORMED ME SEVERAL TIMES THAT THERE WERE NO LOGGED FAULTS IN THE ECM EVEN THOUGH I HAD A CHECK ENGINE LIGHT IMMEDIATELY AFTER THIS OCCURRED. LATER HOWEVER, I LEARNED FROM THE ACTUAL MECHANIC, THAT THERE WERE SEVERAL CODES LOGGED AND THERE WAS A TECHNICAL BULLETIN OUT TO UPDATE THE BODY CONTROL MODULE WITH NEW SOFTWARE. THE TECH STATED HE COULD NOT DO THAT HOWEVER AS HIS TOOLING WOULD NOT SHOW THE BCM MODULE OR ALLOW HIM TO PROGRAM IT EVEN THOUGH THE DIRECTIONS STATED HIS VERSION OF TOOLING SOFTWARE SHOULD ALLOW IT. THEY CALLED FORD TECH SUPPORT AND RECEIVED NO ANSWERS. THEY SENT ME ON MY WAY WITH MY VEHICLE AND DID NOT DO ANYTHING WITH IT. I'M FEARFUL THE ISSUE HAS NOT BEEN RESOLVED AND POSES A SAFETY RISK DUE TO LACK OF ACCELERATION AND STALLING. *TR

I WAS DRIVING FOR FIRST TIME AFTER BUYING VEHICLE ON THE HIGHWAY AT AROUND 55 MPH AND THE REAR OF VEHICLE BEGAN TO BOUNCE PU AND DOWN ABOUT TEN BOUNCES. IT HAPPENED AFTER GOING OVER AN UNEVEN SURFACE, BUT NOT A BUMP. IT WAS VERY ODD. I HAD SOME DISCOMFORT IN MY NECK AS A RESULT AND A GENERAL UNEASE OF WONDERING WHAT WAS WRONG WITH THE SUSPENSION AS WELL AS A FEAR OF LOSING CONTROL OF THE VEHICLE ON THE HIGHWAY. THIS HASN'T HAPPENED AGAIN ALTHOUGH THE EXCESS IN BOUNCINESS AND THE VERY UNCOMFORTABLE RIDE OF THE VEHICLE HAS CONTINUED AND GIVES ME NECK PAIN EVERY TIME I DRIVE IT AND I'VE ONLY OWNED IT FOR ONE WEEK. IN MY VIEW, EITHER MY PARTICULAR VEHICLE SUSPENSION IS FAULTY OR THERE IS A GENERAL ISSUE WITH DESIGN OF SUSPENSION. *TR

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS NO WAY TO SECURE THE FUEL SYSTEM FROM VANDALISM BECAUSE THERE WAS NOT A LOCKING MECHANISM ON THE FUEL CAP. THE MANUFACTURER WAS CONTACTED HOWEVER, THEY OFFERED NO ASSISTANCE. THE LOCAL DEALER WAS CONTACTED AND ADVISED THAT THERE WAS NO REMEDY AVAILABLE FOR THE PROBLEM. THE FAILURE MILEAGE WAS 5,787.

2013 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE THROTTLE ISSUES AND CONSUMER SEEKS REIMBURSEMENT. *SMD THE CONSUMER STATED THE THROTTLE RESPONSE ON THE VEHICLE WAS HORRIBLE. THE CONSUMER STATED THERE WAS AN ABNORMAL HESITATION. THE DEALER CLAIMED IT HAD TO WITH THE NEW 1.6 NO BOOST ENGINE AND THE DELAYED RESPONSE OF THE TURBO. HOWEVER, THERE WAS NO FIX FOR IT. ALSO, THE CONSUMER NOTICED THE CLOCK WOULD RESET FOR NOT REASON AND THE PRESET RADIO STATIONS WOULD RANDOMLY GO BLANK. THE DEALER RE-LOADED THE SOFTWARE FOR THE DISPLAY TO FIX THE ISSUE. HOWEVER, A WEEK LATER THE RADIO WENT COMPLETELY DEAD FOR ONE DAY, BUT CAME BACK ON THE NEXT DAY. ALSO, THE GAS MILEAGE WAS NO WHERE NEAR WHERE FORD INDICATED IT SHOULD BE ( 23 MPG CITY, 26 MPG COMBO, 33 MPG HIGHWAY).

THE MYFORDTOUCH SYSTEM WITH NAVIGATION IS UNSAFE. DUE TO CONTINUOUS SOFTWARE AND HARDWARE ERRORS, THE LARGE VIDEO SCREEN IS DISTRACTING TO THE DRIVER. PHONE DOES NOT SYNC FROM TIME TO TIME, NAVIGATION DOES NOT ACQUIRE GPS SIGNAL OR VEHICLE POSITION IS INCORRECT. MANY PROBLEMS WITH BLUETOOTH AND USB INTEGRATION, TOO MANY TO LIST HERE. WHEN GLITCHES OCCUR, THE SCREEN OFTEN GOES COMPLETELY BLANK, SHOWING NOTHING AT ALL. I HAVE HAD MY ESCAPE IN FOR SERVICE THREE TIMES FOR THESE PROBLEMS. MY SPOUSE COMPLAINS WHEN SHE RIDES IN THE CAR THAT I AM DISTRACTED BY CONTINUOUS ERRORS OF THE MFT DISPLAY. PROBLEMS WITH MFT SYSTEM HAVE ALSO BEEN NOTED BY CONSUMER REPORTS. I WILL TAKE ADVANTAGE OF THE LEMON LAW TO CORRECT THIS UNSAFE SITUATION WITH MY VEHICLE. *TR

2013 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE HOOD DAMAGE BY DEALERSHIP AND SEVERAL RECALLS. *SMD

THIS VEHICLE SHOULD BE EQUIPPED WITH A SINGLE DEDICATED DASH MOUNTED SWITCH FOR THE TRACTION CONTROL "OFF" FUNCTION. TO DISABLE TRACTION CONTROL IN LOW SPEED SITUATIONS REQUIRING MORE TRACTION NOW INVOLVES NAVIGATING THROUGH FOUR DASH MOUNTED INFORMATION SCREENS WHILE USING THE STEERING WHEEL MOUNTED CONTROL BUTTONS. A PROCESS THAT REQUIRES TAKING YOUR VIEW OFF THE ROAD FOR 5 SECONDS OR MORE AND IS POTENTIALLY DANGEROUS. *TR

STOPPED AT A BUSY INTERSECTION HIGHWAY AT TRAFFIC LIGHT,TRAFFIC LIGHT TURNED GREEN FOR ME TO PROCEED MY CAR WOULD NOT MOVE AS IF THE VEHICLE WAS IN NEUTRAL, SHIFT SELECTOR WAS IN DRIVE POSITION DEPRESSING THE ACCELERATOR PEDAL RAISED ENGINE RPM WITH NO VEHICLE MOVEMENT. I PUT THE VEHICLE IN THE PARK POSITION THAN BACK INTO DRIVE STILL NO FORWARD MOVEMENT. I PUT THE VEHICLE BACK IN PARK TURNED IGNITION OFF,RESTARTED CAR MOVED SELECTOR BACK INTO DRIVE AND DROVE OFF ?? WENT TO MY FORD DEALER EXPLAINED THE PROBLEM ,THEY RAN CHECKS SCANNED CODES CAME UP NO CODE FAULTS. I WAS TOLD TO CONTINUE TO DRIVE THE VEHICLE TO SEE IF THE PROBLEM COMES BACK. 786 MILES ON ODOMETER NO RE OCCURRENCE. VERY CONCERNING TO ME WHEN WILL THIS HAPPEN AGAIN! GOING THRU THE ABOVE PROCEDURE LUCKY I WASN'T HIT FROM BEHIND BY A CAR OR TRUCK. *TR