2020 FORD ESCAPE Complaints

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer was contacted; however, the contact was informed that parts were not yet available. The contact was informed that the repair would not be performed unless there was a fuel odor present. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Ford Escape. The contact had received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact called a local dealer and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the lack of parts. The contact had not experienced a failure.

Summary: Failure of AWD/transfer case control module causing loss of multiple safety and driveline functions. Vehicle is currently being repaired at Ford dealership so will have already been corrected. While driving, multiple dash warnings appeared: “Service AdvanceTrac,” “AWD Not Available,” “Hill Start Assist Not Available,” and “Drive Mode Not Available.” The vehicle lost all all-wheel-drive functionality as well as traction/stability features. Dealer diagnosed an internal failure of the AWD/transfer case control module. Safety Impact: This failure disables critical safety systems (AdvanceTrac stability control, Hill Start Assist, AWD traction). In poor weather or emergency maneuvers, loss of these systems could increase the risk of crash. Repair Estimate: Dealer quoted ~$1,070 for replacement of AWD control module (parts, labor, and programming). Concern: This is a major driveline and safety system failure at only 40,000 miles. Ford previously acknowledged AWD module defects in 2020 Escapes under Customer Satisfaction Program 21B19, which suggests this may be a broader issue that warrants investigation or recall.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000(Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the message "Tire Pressure Monitor Fault," was displayed. The dealer was not contacted. No further information was available. The manufacturer was not made aware of the issue. The failure mileage was 61,067.

The contact owns a 2020 Ford Escape. The contact's wife stated that while starting the vehicle, the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer, where it was diagnosed with fuel injector failure. The contact was informed that the fuel injector needed to be replaced. The dealer confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 48,000.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE). The contact stated that the dealer was contacted; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.

Sunshade on sun roof is sagging and now blocking visibility through rear window. This is a safety hazard and concerning.

Have reported this incident before but we now know what caused the issue. Sunroof on the vehicle malfunctioned causing horrendous loud noise along with inability to retract or open the cover. A large heavy peice was then found sliding around between the cover and the sunroof itself. The peice was in fact the sunrood shade molding design between the front and back sunroof at the top of the car. The peice is quiet weighty so had the cover not been closed could have easily fallen on passengers. From service department that had to basically rebuild my whole sunroof, that peice is only held up by two adhesives, no screws or bolts. Here in the south it gets hot so anything with adhesives will melt and its surprising that there havent been more incidences. Quick Google search will show this is alot more common that I even realized. Sunroof has been fixed but at the cost $3600 and now have a complete bear spot where that molding should be. I will not replace it as I cannot risk it falling again and this time falling on someone in my back seats. I have included the diagrams from the manufacturer and can see how its only held by 2 square adhesives. Image of the car isnt my ford escape (mines having more seevice done) but can see how it sits right over back seat passengers and again this one is also missing the shade molding due to failed adhesives.

The contact owns a 2020 Ford Escape. The contact stated that after long-distance driving, there was water dripping from the bottom of the steering wheel onto the accelerator pedal. The contact stated that due to the failure, the foot on the accelerator pedal would slip off while driving. The vehicle was taken to the dealer, where it was purchased and an unknown repair was performed; however, the failure reoccurred. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 70,089

There are many thousands of Ford Escape owners with this same issue. The shifter knob will not shift out of park in hot weather, sometimes taking 20 to 30 minutes for the vehicle's interior to cool sufficiently to shift into drive. Ford is ignoring this problem. I don't understand why they are looking the other way and not fixing this well-known issue.