2019 FORD ESCAPE Complaints

COOLANT LEAKAGE INTO THE CYLINDER BORES CAUSING ENGINE DAMAGE AND COULD LEAD TO ENGINE FIRE. THIS ISSUE IS UNDER A CLASS ACTION LAWSUIT IN THE STATE OF CALIFORNIA CURRENTLY. MANY EMPLOYEES I SPOKE WITH IN THE FORD SERVICE DEPT AND FORD CUSTOMER CARE STATED THAT THIS IS A KNOWN ISSUE THAT THEY ARE ONLY FIXING THIS ISSUE ON VEHICLES THROUGH 84K MILES. I WAS SOLD THIS CAR IN JULY 2022, THE LAWSUIT FILED IN 2021. THE DEALERSHIP WENT SO FAR AS TO CONCEAL THE ISSUE FURTHER HAVING THEN SOLD ME AN EXTENDED WARRANTY THAT ALSO DID NOT COVER THE REPAIR BASED ON MILEAGE. THE ISSUE WAS CONFIRMED BY COGGIN FORD SERVICE DEPT ON 7/22/24. ARLINGTON TOYOTA WHOM I PURCHASED THE CAR WOULD NOT MAKE ANY EFFORT TO ASSIST IN REACHING OUT TO RECTIFY THE SITUATION THROUGH FORD IN ANY WAY. THE ISSUE PRESENTED WITH WATER SOUNDS BEHIND THE DASH AND PUFFS OF SMOKE FROM TAILPIPE WHEN CAR WAS TURNED ON, MECHANICS WERE NOT ABLE TO LOCATE ANY ISSUES. THE DAY I TOOK MY CAR TO THE MECHANIC FOR THIS ISSUE WAS THE FIRST TIME THE CHECK ENGINE LIGHT CAME ON, THE CAR WAS PUTTERING AND DID NOT WANT TO PICK UP SPEED AND IT SEEMED LIKE IT BARELY MADE IT TO THE MECHANIC.

The contact owns a 2019 Ford Escape. The contact stated that there was heavy white smoke coming from the exhaust pipe. The contact stated that the failure persisted, with a sputtering sound coming from the engine with the check engine warning light illuminated. The vehicle was driven to an independent mechanic who immediately referred the contact to the dealer. The vehicle was towed to a dealer where a diagnostic test was performed. The diagnostic test showed coolant intrusion into engine cylinder #3. The contact was provided an estimate for the repair. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 87,945.

TRANSMISSION IS SLIPPING, WOULD NOT ACCELERATE WHEN APPLYING GAS. SHIFTING UP AND DOWN WHILE DRIVING. BUT THE MOST IMPORTANT ISSUE THAT I THINK IS A SEVERE SAFETY ISSUE. WHEN ATTEMPTING TO BRAKE THE VEHICLE TRANSMISSION WILL NOT DISENGAGE. YOU HAVE TO PRESS THE VEHICLE BRAKES EXTREMELY HARD TO AND MAINTAIN THE PRESSURE TO STOP THE VEHICLE. IT IS LUCKY THAT I JUST CHANGE THE ROTORS AND BRAKES TWO WEEKS AGO.

Problem was first detected when engine service light came on while engine was idle. Coolant reservoir was empty and filled several times prior to inspection by the same dealership where the car was purchased. Inspection happened 11 days later, car was driven about 100 miles between first noticing the empty coolant tank and the date of service. During inspection and diagnostic, coolant was found leaking into cylinder along with a broken head gasket and a cracked engine block. Since getting service at the dealer, car has been observed to be lurching when accelerating at either highway speeds or high RPM (unsure of precise onset of symptom), creating worries that diagnosing the problem has accelerated the engine deterioration.

I have a coolant intrusion. CEL came on a couple weeks ago. The code it gave was a cylinder 3 misfire. I took it to Perry County Tire in Hazard KY and they said it needed a new ignition coil and 4 new spark plugs. They replaced the coil and all spark plugs. The CEL came back on a few days later, giving the same cylinder 3 misfire code. I then took it back and they replace the ignition coil again. The CEL came back on about 4 days later and I took it back, now seeing a puff of white smoke when I start the car and put it into reverse. They said my coolant was low and I have an intrusion and then referred me to another service center because they did not do engine or gasket repairs.

The contact owns a 2019 Ford Escape. The contact stated that while operating the vehicle, there was excessive white smoke coming from the exhaust pipes. There was no warning light illuminated. The contact was advised by an independent mechanic that the failure might be related to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle was not included. The local dealer was not contacted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.

On [XXX] while attempting to make a left hand turn in a super busy intersection my dash light stating Engine Coolant over-temperature came on and car went into limp mode, was stuck in a busy intersection making a left hand turn. Car had to be towed to local ford dealership (Friendly Ford in Monroe, MI). Car was at dealership for 7 days and they were unable to duplicate the code and at that time the mileage on the car was 50853. On [XXX] while backing out of my driveway the car did same thing, dash light with Engine Coolant over-temperature came on and went into limp mode. Had car towed (at my expense) to Friendly Ford dealership again at this time the mileage is 60242. On 7/23/24 I was advised that coolant intrigant into the engine which means a need new engine. Was advised by dealership that this would be covered under powertrain warranty but because the mileage NOW is 60242 that the warranty is not valid and will cost ruffly around $8,000 and could take 2 months to repair and they have no loaners at this time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Warning light comes on the dash and Ford App that car is overheating and to service. Car will not move but stays running and the cooling fan comes on. This happened when car was started first thing in morning so it hadn't been running for at least 12 hours. Had the same issue back in Nov of 2023 took into Friendly Ford in Monroe, MI and they had it for a couple of weeks and couldn't duplicate the code, they were able to remove the code off and said if it happened again to bring it back in but basically they couldn't find anything wrong. It happened again on [XXX] and after having it towed again to the dealership which now my mileage is 60,242 its putting me over my powertrain warranty, however, when it was in the first time I was only at 50,853 miles. I am currently waiting for the dealership to look at my car and let me know what they find out. They also told me that there mechanic is 3 months behind and they have no loaner car to give me. They also told me that I couldn't take it to another dealership because they are independently owned and since they never fixed anything on it if I took it some place else it would be on my dime. Obviously there is something wrong with the car if I have gotten this warning 2 times within 8months.The first time (Nov 2023) I was lucky enough to coast into a gas station to get out of traffic and this time I only got to the end of my driveway, but unfortunately I had to have the car towed both times and this time was on my dime because of the miles on the car. My car is a 2019 Ford Escape with only 50,242 miles on it, doesn't seem like I should have this problem with it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact's brother owns a 2019 Ford Escape. The contact stated while driving 70 MPH at night, the headlights became inoperable. There was no warning light illuminated. The contact stated that the headlight module failed to operate as needed and the contact was forced to drive to the residence without headlights. The contact had taken the vehicle to a dealer on three separate occasions to be repaired. On the first visit, the dealer replaced the battery and the headlight bulbs. The second visit, the dealer replaced the BCM (Body Control Module) and two other light bulbs that were not initially replaced. On the third visit, the headlight switch was replaced. Despite each repair, the headlight failure persisted. The contact was recently informed by the dealer that the wiring harness needed to be replaced; however, the dealer could not guarantee that the repair would fix the headlight failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000. The VIN was not available.

The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle jerked with several unknown warning lights illuminated. Additionally, the contact stated that white smoke was coming from the exhaust pipe. The vehicle was towed to an independent mechanic where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 163,080.