2020 FORD ESCAPE Complaints

2020 ford escape titanium with 28111 miles on it throwing A VERY COMMOM error “AWD fault” the amount of these at this point should be recalled.

Sluggish acceleration, car would not go faster than 37 MPH at full throttle, appeared to be running on hybrid motor only, not on engine power. 2020 Ford Escape Hybrid. 2.5 L engine. Only got 1 mile, returned home. No smoke, no fire, just not accelerating. Car was completely fine the day before. Got towed to Ford dealer next morning.

Around the 38,000 mile mark on our 2020 Ford Escape we received many different errors (AWD Fault, ABS, AdvanceTrac Service, Hill assist, etc). I found out via NHTSA and other forums that this is a common issue in the vehicle from the AWD module, and although it is AWD related, it is not eligible for the Powertrain warranty per Ford because it is an electrical component. I declined the $1200 repair at the dealership so I could first call Ford Customer Service, at the recommendation of the dealership, though the Service Tech did mention it is a safety concern because the ABS is apparently also controlled by the AWD. After a couple different calls to Ford, they have refused to acknowledge that it is a manufacturer defect, or pay for the repair. With no help from Ford, I have no other option than to file a complaint here. Based on other resources online, the issue seems to stem from improper grounding of the wiring on the AWD module.

The contact owns a 2020 Ford Explorer. The contact stated that while driving 15 MPH, the vehicle experienced a complete loss of automotive power with the “Service Vehicle Soon” light illuminated. The vehicle came to a complete stop in the middle of the roadway. The vehicle was towed to a local dealer, where it was diagnosed, and the contact was informed that the powertrain was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 62,000.

2020 Ford Escape SEL was taken into Ford Service Center for oil change and to address acceleration issue that started two days prior, (check engine light had come on the day before drop off). One week after dropping my vehicle off to be assessed, I was told I needed a small part and it would be complete in 3 days. Another week went by, so I reached out and was told that I need a new engine because of a known Ford issue. Unknown to me, coolant was leaking into the engine and destroyed it. I was assured by the Ford technician that this was a known issue and the problem did not arise from something I did/did not do. I was quoted over $9k and weeks worth of work. I easily drove the vehicle to the Service Center, but was told it is now no longer drivable. I drive a LOT for work and had only had the vehicle for 15 months, still owing over $16k on my auto loan. I had no choice but to purchase a new (NOT FORD) vehicle and am now stuck with two vehicle payments. Vehicle is still sitting at the Ford Service Center while I pay on it monthly.

Rear left window unable to go up or down. Ended up taking inside of door apart, putting it back on track and continue to go off track

The exhaust gas cooler (EGR) leaked coolant into the intake manifold and mixed with oil causing the engine over-temperature light to come on, a burning smell from the engine bay, loss of power while driving and while smoke to billow from the exhaust. I had my escape towed to the Ford dealership and their mechanic installed a new K2GZ 9F464-B EGR cooler, bled and filled the anti-freeze, drained the contaminated oil and installed a new oil filter and oil. Total cost of repairs was $1100.52

The contact called on behalf of the owner of a 2020 Ford Escape. The contact stated that while her daughter was driving at various speeds, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light and multiple warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and found metal shavings inside the transmission, with a burn odor coming from the transmission. The contact's daughter was informed that the transmission needed to be replaced. The vehicle was not repaired. The failure persisted, and the vehicle remained at the residence unrepaired. The manufacturer was notified of the failure and referred contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.

The contact owns a 2020 Ford Escape. The contact stated that occasionally the vehicle was difficult to start or was idling roughly at start-up. The contact stated that while driving on a neighborhood road at various speeds and attempting to make a turn, the vehicle lost automotive power and shut shutoff. The contact stated that the electrical components remained operational. The message “Service Vehicle Soon” was displayed, and the check engine warning light remained illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,000.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable timeframe for the recall repair. The contact stated that there was fuel underneath the vehicle. While inspecting the vehicle, the contact became aware of a fuel leak on top of the engine. The contact stated that the fuel injectors were leaking, and the vehicle was not safe to drive. The dealer was contacted and confirmed that the fuel injectors had failed and needed to be replaced. The dealer confirmed that the part was not yet available for the recall repair, and was unable to confirm when parts would be available. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 15,000.