2012 FORD ESCAPE Complaints

BRAKE HOSE CONNECTOR FOR FRONT BRAKES IS NOT ALLOWING FLUID TO FLOW BACK TO MASTER CYLINDER. THIS CAUSES BRAKES TO REMAIN APPLIED AND HEATING UP. TEMPERATURES PREDICTED BY FORD DEALER (SHANE AT BOB ALLEN FORD, OVERLAND PARK, KS) PREDICTED TO BE AS HIGH AS 1200 DEGREES FAHRENHEIT. POTENTIAL FOR FIRE IS HIGH AND BRAKES, ROTORS AND CALIPERS ARE RUINED. WAS NOTICED IMMEDIATELY BY DRIVER OF VEHICLE. NOT A DELAYED ISSUE.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE CONTACT WOULD RECEIVE AN ADDITIONAL LETTER WHEN PARTS WERE MADE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE RECALL REMEDY PART WAS ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY CAR WAS PARKED WITHOUT THE ENGINE RUNNING. FOR NO EXPLAINABLE REASON, THE REAR WINDOW ON THE LIFT GATE EXPLODED. IT WAS PARKED ON A CITY STREET.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM; GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE CONTACT WOULD RECEIVE AN INTERIM LETTER WHEN THE PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, A STRONG FUEL ODOR EMITTED FROM THE VENTS THROUGHOUT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED; HOWEVER, THE TECHNICIAN COULD NOT DETERMINE THE CAUSE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO GET A SECOND OPINION SINCE THE FIRST DEALER WAS UNABLE TO DETECT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

A FORD REPRESENTATIVE WILL BE WITH YOU SHORTLY. [XXX] SAYS: HELLO [XXX]. MY NAME IS [XXX] HOW CAN I HELP YOU? [XXX] SAYS: I NEED INFORMATION REGARDING MY VEHICLE'S RECALL #16S41 [XXX] SAYS: I CAN PROVIDE INFORMATION FOR RECALL 16S41 FUEL DELIVERY MODULE FLANGE REPLACEMENT. ON YOUR VEHICLE, THE FUEL DELIVERY MODULE MAY DEVELOP A CRACK IN THE FUEL SUPPLY PORT, WHICH COULD RESULT IN A LEAK. IF A LEAK IS PRESENT, YOU ARE LIKELY TO DETECT A FUEL ODOR AND/OR VISIBLE FUEL ON THE GROUND UNDER THE FUEL TANK. AS A RESULT FORD HAS RELEASED THIS RECALL TO REPAIR THE ISSUE. THE PARTS FOR THE RECALL ARE NOT YET AVAILABLE BUT YOU WILL GET A LETTER IN THE MAIL TO UPDATE YOU ON WHEN THEY BECOME AVAILABLE SO THAT YOU CAN SCHEDULE AN APPOINTMENT AT A FORD DEALER FOR THE FREE REPAIR. [XXX] SAYS: DO YOU HAVE ANY ADDITIONAL QUESTIONS? [XXX] SAYS: SORRY MEANT TO BE MORE SPECIFIC; I KNOW ALL OF THE ABOVE BECAUSE I'VE BEEN ON THE PHONE THIS MORNING WITH BOTH MY LOCAL DEALER AND FORD CUSTOMER SERVICE. FCS TOLD ME THE PARTS ARE TO BE MADE AVAILABLE THE SECOND QUARTER OF THIS YEAR (FROM NOW UNTIL JUNE) AND I TOLD HIM THAT WAS UNACCEPTABLE BECAUSE WE RECEIVED THE INITIAL RECALL LETTER IN DECEMBER AND IF I HAVE TO WAIT UNTIL JUNE FOR THE FDM BRACKET THAT MAKES THE VEHICLE POTENTIALLY UNSAFE FOR ME AND MY FAMILY [XXX] SAYS: I WANT SOMEONE HIGHER UP TO TALK TO REGARDING THIS BUT FCS TOLD ME HE DIDN'T HAVE AN EMAIL OR ADDITIONAL PHONE NUMBER TO CALL, THAT'S WHAT I NEED - I NEED TO ELEVATE THIS COMPLAINT HIGHER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE TRIED YOUR PHONE NUMBER AT LEAST 4 TIMES THROUGHOUT THE DAY AND IT RINGS 20 TIMES AND THEN GOES TO A BUSY SIGNAL. YOU ARE ABOUT AS ORGANIZED AS THE FORD MOTOR COMPANY! PLEASE CALL ME AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE ACTUALTRUNK OF THE SUV DOES NOT OPEN ON A CONSISTANT BASIS,YOU HAVE TO USE THE LIFEGATE IF YOU WANT TO PUT OR TAKE OUT ANYTHING OUT THE TRUNK.