2020 FORD ESCAPE Complaints

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the message "restraint indicator lamp” was displayed. The contact’s daughter retracted the seat belt and reinserted the seat belt, but the message remained illuminated. The contact stated that the vehicle was taken to a dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. On another occasion while the vehicle was started, the rear passenger’s side window button was depressed, and the window fell inside the door. The contact stated that the vehicle was taken to the dealer where it was determined that several clips and the window regulator needed to be replaced. The front driver’s side window was previously repaired under a Customer Satisfaction Program. The manufacturer was not notified of the failure. The failure mileage was 22,260.

1) AWD module failed, 2) The failure of this module resulted in the deactivation of the Advance Track, Hill Start, and pre collison detection systems. 3)Dealer inspected and ran a diagnostics which into the problems listed above. 4)Manufacturer has inspected it. 5)The warnings and systems failure happen when the module failed.

The contact owns a 2020 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle unexpectedly decelerated to 20 MPH, and failed to accelerate as needed. There was an unknown warning light illuminated. The contact stated that the dealer had previously replaced the fuel pump twice, but the failure persisted. The vehicle was taken back to the dealer; however, the vehicle was not yet diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.

The shade on the moonroof dislodged making it difficult to see out of my rear window.

The contact owns a 2020 Ford Escape. The contact stated that while driving approximately 70 MPH in the rain, the front windshield wipers failed to operate as needed. The vehicle was taken to the dealer who diagnosed the vehicle and determined that the windshield wiper motors had failed and needed to be replaced. The contact stated that the failure was related to NHTSA Campaign Numbers: 22V142000 (Visibility); however, the VIN was not included in either recall. The vehicle was scheduled for the repair and parts were ordered. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2020 Ford Escape. The contact stated that upon starting the vehicle, the traction control, AWD, Forward Collision Assist, and several other warning lights were illuminated. The manufacturer was notified of the failure, and the contact was informed that there was a recall for other model vehicles for a similar failure; however, the VIN was not under recall. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective purge valve assembly. The contact had the part replaced; however, the check engine warning light became illuminated again. The vehicle was repaired. The failure mileage was approximately 20,000.

The contact owns a 2020 Ford Escape. The contact stated that the chrome on the gear shifter had started to peel, creating sharp edges on the shifter knob. The contact stated that while attempting to move the gear shifter, the contact sustained minor cuts to the fingers from the peeling gear shifter. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

Sunroof on the vehicle has not been used in awhile and is rarely used. Started with a vacation attempted to open it and heard a very unpleasant sound. Promptly shut it didn't think much about it as we were out of state. Over next week or so started to hear a rattling from right hind area, then sounded like something was sliding. On the way to work actually heard something above me from under the shade, felt up and felt a large peice of glass or heavy metal part. Immediately brought to the dealership. On investigation a few pieces had broken causing a panel to come loose, it's still currently at the dealer being fixed but if I hadn't had the sun shade that peice would have hurt. I could just have a lemon car but if this is a faulty parts do not want anyone else to get hurt. As of now they are having to completely rebuild the sunroof.

The panoramic sunroof shade separates from the track and sags down to the back seat, blocking the view from the rearview mirror. This happens while driving.

Inside driver door rivets broke preventing door closing and latch is flopping inside door